Success Beyond Code Compliance

1. Success Beyond Code Compliance Wait… You Mean Compliance Ain’t Enough???

3. Where we were… • Initial CE measures not reviewed or revised since 2004/2005 • Abundance of inputs and outputs, with a couple of outcome measures, i.e. low hanging fruit • Staffing / FTEs • Numbers of Cases • Response Time (Days) • Compliance Rates

4. Where we went… • CE Service Area Reviewed for FY2013 • Committee of 6 Volunteers… • Revised Definitions for 7 Measures • Removed 3 Measures • Added 7 New Measures • ALL in the month of June 2013!!! • CE Service Area now contains 32 Measures • 14 Reported Directly / 18 Formula • Includes 3 NEW Efficiency Measures • FBC Performance Committee Reviewed and Made NO CHANGES!!!

5. Where we went… CE031f – Average Days to Achieve Compliance

6. Where we went… CE032f – Average Cost per Case

7. Where we went… CE034f & CE035f – Cost per Inspection & Citizen

8. Where (else) I went… Percent of Cases Resolved by Duration % of Cases Resolved within 60 Days Became a New CoL KSI for FY1568.15% in FY13

9. Where we are… • Completed 3 Remote FY13 CE PI Reviews with Primary Coordinators & CE SMEs (attended by 31 of 35 members planning to submit for CE) • Reviewed all measures • Clarified definitions & descriptions • Explained GE measures & impact on CE PIs • Answered tons of questions • Is hoped these reviews will result in data submissions that are more accurate, or that at least pass the smell test

10. Where we’re going… • Data collection just ended, so now the fun begins • Exhaustive review of FY13 CE data to commence • Mistakes identified and resolved • Outliers resolved or explained • Ultimate goal: Improved performance, not just in terms of compliance, but efficiency and cost effectiveness in achieving compliance!!!

11. Questions…