techdogs.com-Top 5 IT Operations Management Software Of 2023

1. Top 5 IT Operations Management Software Of 2023 techdogs.com/td-articles/product-mine/top-5-it-operations-management-software-of-2023 Most of us may remember the year 2002 for the FIFA World Cup or the year that the Euro became the official currency of twelve European nations. However, it was the premier of our favorite mammoth for us – that's right, Manfred from Ice Age! He unexpectedly led a herd of different animals. Not only this, cared for every creature and took on the role of a leader and kept the herd united. So many parts are played by a single animal - a friend, a guide, a leader and a great parent. This is what exactly IT Operations Management Software does. Well, not exactly! IT Operations Management Software is a tool that helps IT departments with their day-to-day tasks. Like a leader, it manages all networking, computing and application resources in your organization. With this software, your IT workload will decrease significantly and you'll be able to focus on the other important things in your workplace. To know more about the top 5 IT Operations Management Software of 2023, join us on this journey with Manfred the Mammoth! IT is a field that has evolved quickly in the past few years, with new technologies and trends emerging almost every day. This constant change can be challenging to keep up with and means that IT departments are now more critical than ever. To stay competitive, companies must make sure their IT infrastructure is running smoothly by implementing effective management tools. 1/9

2. IT Operations Management Software automates business processes, providing an overview of the entire IT ecosystem in one place. This includes monitoring systems, scheduling maintenance, planning projects and finding tools for specific problems through process- driven automation and server and device management. Just the same way Manny (that’s what Manfred’s friends called him) manages his herd by playing various roles. We'll find our way out! There is a wide variety of options when it comes to selecting the right software that's going to work for your company. The best way to decide which one is by first identifying your needs. To help you choose the best software, we have created a list of the top IT Operations Management Software after hours of research. With these top 5 IT Operations Management Software of 2023, your IT devices will never be frozen (pun intended!). According to Gartner, "IT Operations Management (ITOM) Software is intended to represent all the tools needed to manage the provisioning, capacity, performance and availability of computing, networking and application resources - as well as the overall quality, efficiency and experience of their delivery." Here we have created a list of the top 5 IT Operations Management Software of 2023. Choosing the best one for your organization is your choice. (Disclaimer - the order is random, choose wisely!) Jira Service Management Freshservice SolarWinds Service Desk Pentaho Business Analytics EoraTech 2/9

3. Tool 1: Jira Service Management The first IT Operations Management Software on our list is Jira Service Management. It was founded in 2002 by Atlassian and is one of the widely used ITOM Software. Jira is a propriety issue tracking product that allows bug tracking and agile project. Along with this, Capterra awarded it as a Noteworthy Product under the category Issue Tracking Software in 2021. So, take note of this tool! Source Jira Service Management unlocks high-speed IT development, operations and helps teams to work together. It empowers high-velocity teams looking to optimize their IT operation management practices by eliminating silos between IT, operations, development and business teams while resolving requests and pushing changes with ease. This delivers a great customer and employee service experience. It streamlines workflows, automation and queues just like Manny did with his herd. You have no choice but to trust! You can also trust Jira Service Management with request management, problem management, asset management and incident management. Besides, with this software, you can manage your requests, track your problems, keep tabs on your assets and stay on top of your incidents-all in one place. 3/9

4. What You’ll Love: Comprehensive dashboard, User knowledge repository and guides, Chat/Email support available, Live chat available, Free trial available Tool 2: Freshservice The next ITOM Software on our list is Freshservice. Founded in 2010 by Freshworks, Freshservice is a cloud-based service desk and IT Operations Management Software that currently serves more than 50,000 companies and enterprise customers worldwide. Wow! That's huge. Not only this, it was also named a strong performer in the Forrester Wave Enterprise Service Management 2021. Source Manny always finds refreshing ways to engage his teen daughter Peaches and protects her from all the dangers around her. At the same time, he manages all the demands of his family as well as other animals in his herd. Similarly, Freshservice puts a refreshing user experience on top of powerful ticketing and asset management capabilities. It is best for Managed Service Providers (MSPs), financial organizations, educational institutions and government organizations who want to streamline their IT operations. It is trusted by global brands such as Chargebee, RingCentral, Wake Forest University, Vice Media Group and many others! 4/9

5. You can rely on Freshservice for robust automation, integrated platform and rapid deployment for greater Return On Investment (ROI). It also has an intuitive user interface and is effortlessly configurable and customizable to meet customers’ exact requirements. #WhatElseCouldWeAskFor What You’ll Love: Free trial available, Cloud/SaaS/Web-based, Live chat available, User knowledge repository and guides, Mobile-app available Tool 3: SolarWinds Service Desk Founded in 1999 as Samanage Service Platform and later renamed SolarWinds Service Desk, it is a fully integrated cloud-based service desk and IT Operation Management Software. It is a modern ITOM solution to eliminate barriers to employee support services. Apart from this, SolarWinds was awarded the Best Enterprise Software Of The Year 2021 by the Best in Biz Awards. Kudos, SolarWinds! Source SolarWinds Service Desk is a cloud-based software that helps organizations to reduce costs per ticket by up to 15%. Not only this, the tool also reduces the ticket issue time by almost 48% with its smart ticket routing, automated workflows and integrated asset management. Move your issue off the road! It also incorporates automation, Artificial Intelligence (AI) and 5/9

6. Machine Learning to streamline IT support services and empower employees’ self-service capabilities. That's what you do in the herd; you empower each other! It has around 200+ cloud applications that can fit seamlessly into your business. Above all, this software can be set up and tailored in a few days instead of months, saving a lot of time for your business. It is ideally suited for IT organizations of all sizes looking to deliver superior services to their customers. Its key features include incident management, a service catalog, fully integrated IT asset management, a service portal also change management. What You’ll Love: Free trial available, Security alerts and notifications, Cloud/SaaS/Web- based, Live chat available, Mobile-app available Tool 4: Pentaho Business Analytics Pentaho Business Analytics (acquired by Hitachi Data Systems in 2015 and became a subsidiary of Hitachi Vantara in 2017) is an open-source platform for analytics. It is a leading company in big data integration and business analytics that helps companies extract value from their data. Pentaho has over 15,000 deployments and 1,500 commercial customers today including ABN-AMRO Clearing, BT, Caterpillar Marine Asset Intelligence, EMC Moody's NASDAQ and Sears Holdings Corporation. With that client base, do we need to say more? Source 6/9

7. Manny was the one who always supported his friends and family in times of crisis. He always proved to be a true leader and guardian. Similarly, Pentaho Business Analytics is a comprehensive platform that helps be a guide for organizations in solving complex and diverse IT issues through data analytics. It brings together governed and secure data for analytical insight across the enterprise. It is also committed to solving the most challenging IT problems so that organizations can make better decisions, improve customer engagement and IT operations. That sounds like Manny, right? You can trust Pentaho Business Analytics with data reporting/monitoring, visual analytics, dashboarding, etc., for the entire enterprise’s IT assets and infrastructure. What You’ll Love: Comprehensive dashboard, Cloud/SaaS/Web-based, Mobile-app available, 24X7 Support, Advanced analytical capabilities Tool 5: EoraTech Last but definitely not the least on our list is EoraTech. With over 20 years of experience, EoraTech is committed to putting the customer first and providing quality solutions. Headquartered in Sydney, Australia, this company provides comprehensive IT Operations Management Software that is deployed by businesses in healthcare, telecommunications, energy/utilities, education and BFSI (Banking, Financial services and Insurance) sectors. Talk about being an all-rounder! 7/9

8. Source This tool lets you truly believe in seamless operations that don't limit you. (Wow! Just like our giant friendly mammoth.) Besides, it also helps businesses in putting technology to good use in areas like IT operational workflows, employee management and customer service, for a marked improvement in their performance. In a broader sense, this software offers enterprise technology solutions to improve employee workflows, IT infrastructure and its health, as well as enhance customer service through improved digital interactions. That was the nicest aspect we have seen in a software! You can also rely on EoraTech’s tool for Customer Service Management (CSM), Human Resource Services, IT business management and integrated risk management for your IT ops management. What You’ll Love: Real-time data analytics, Easy to use, Comprehensive dashboard, Prompt customer service, Value for money To Sum It Up 8/9

9. The demand for a holistic and integrated view of IT operations management is on the rise. To address this need, IT Operations Management Software offers businesses the ability to monitor the entire infrastructure in real time, including desktops, servers, storage arrays, databases, virtualized environments and more! We hope that our list will help you choose the right IT Ops Management Software for your organization. 9/9