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TeleCities – Digital Cities Network. Vienna – A TeleCities eCity. Ingrid Götzl City of Vienna TeleCities President. Aims of Cities´ Governments. Quality, Scope and Efficiency of Governance, Learning and Doing Business.
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TeleCities – Digital Cities Network Vienna – A TeleCities eCity Ingrid Götzl City of Vienna TeleCities President Ingrid Götzl, TeleCities & Vienna
Aims of Cities´ Governments Quality, Scope and Efficiency of Governance, Learning and Doing Business Quality of Life, Empowerment and Participatory Opportunities for All Groups of Society Economic Competitiveness for Citizens and SME´s Ingrid Götzl, TeleCities & Vienna
Cities´ Gauge for eQuality • ICT Infrastructure • ICT Applications in Public Sector • eSecurity • eBusiness into Administration • eLiteracy Ingrid Götzl, TeleCities & Vienna
TeleCities Member Cities are ... • Primary Promotors of Well-Being and Health for their Citizens • Fit for Change and Adaptation Processes • Relying on ICT to Meet Their Manifold Obligations • Cooperating Transnationally in Reality and Virtually ... eCities Ingrid Götzl, TeleCities & Vienna
Above all … “Co-operation and Digital Inclusion“ is the Basis for Promoting a City on the Way to Knowledge Society. Ingrid Götzl, TeleCities & Vienna
TeleCities Major ChallengeeCitizenship By 2010, eCitizenship and associated new forms of Urban Governance will be ensured for all, in all (then) EU countries, at all levels. Ingrid Götzl, TeleCities & Vienna
TeleCities … the Most Comprehensive ICT Platform for Urban Development in the EU – • an Indispensable Stepping-Stone • for the EU • on the Way to • a Universal Information Society Ingrid Götzl, TeleCities & Vienna
eVienna Ingrid Götzl, TeleCities & Vienna
Vienna - Facts & Figures • 1.7 Mio. Inhabitants • 70 000 City Administration Staff • 9.5 Bill. EUR Budget • 100+Departments • 250 000 City-owned Appartments • 400+ Schools • 50+ Swimming/Indoor Pools • 50+ Public Libraries Ingrid Götzl, TeleCities & Vienna
Vienna - Facts & Figures Public Health • 26 Hospitals & Homes for the Aged • 15 000 Hospital Beds • 28 000 Staff • 2.2 Bill. EUR Budget Ingrid Götzl, TeleCities & Vienna
“Decisive are the needs, the wishes and the expectations of the citizens - how they feel about the results of the City Administration and how they assess and accept the outcome.” Vienna Chief ExecutiveDr. Ernst Theimer Ingrid Götzl, TeleCities & Vienna
Citizen Satisfaction Business Location Promotion Economic Efficiency Strategic Objectives of the City of Vienna Ingrid Götzl, TeleCities & Vienna
The Next Generation... Development of Internet Use Youth (14 – 19 yrs.) since 1997 Ingrid Götzl, TeleCities & Vienna
eGovernment The Chances ... • to offer Quick and Competent Services to Citizens with Easy and Simple Access • to make Citizens feel not only Very Well Administrated but also Well Informed and Involved • to make PA and Politics more Transparent and Accessible Ingrid Götzl, TeleCities & Vienna
Critical Success Factors • Ressources • Organisation • Awareness • Trust Ingrid Götzl, TeleCities & Vienna
Ressources • eGovernment = New Product/New Channel • New Product = Need for Investment • ROI depends on • Investment • Efficiency • Usage Ingrid Götzl, TeleCities & Vienna
Organisation • Deep Re-engineering of Processes of Administration • now made possible by extensive Use of ICT • in order to Make Full Use of Organizational Potential of ICT • Need of Motivation, Training, Supporting Measures eGov – an Organisational Challenge ! Ingrid Götzl, TeleCities & Vienna
AwarenessKnow-How - about What? • Make a Business Case “eGovernment” • with huge External and • Internal Marketing & PR Measures • to Promote the Product and its Customer Value Ingrid Götzl, TeleCities & Vienna
eGovernment Vision • Life Episode Target and Customer Careinstead of Department Orientation and Competence Distribution • Digital Include instead of Digital Divide • eG 7x24 instead of Office Hours • No More Demarcation of Space, Time, Organization for Public Administration • eVienna – eAustria – eEurope Ingrid Götzl, TeleCities & Vienna
eGovernment Prime Principle • Services to be made Available to All on the Principle of Equality • as an Additional Way ofInteraction between Citizen and Administration • underObservance of Legal Requirements Ingrid Götzl, TeleCities & Vienna
Prerequisites (I) • Access to Information via Data Base • Knowledge Management • Data Warehouse • Data Mining • Secure Data Transfer • Workflow • Authentification and Identification Systems Ingrid Götzl, TeleCities & Vienna
Prerequisites (II) • Restructuring of Tasks • Transformation into Business Processes • Defined Organisational Links • Less Interfaces • Technological and Organisational Interoperability without Media Rupture • Convergence of Horizontal and Vertical Organisation Ingrid Götzl, TeleCities & Vienna
Prerequisites (III) • Expert Employees • Knowledge on and Use of Ressources • Virtual Teams • Empowerment and Self Responsibility • Management by Objectives • Management by Trust Ingrid Götzl, TeleCities & Vienna
Lessons Learned • Complete Customer View • High-Level Promotor • Life Situation Promotors • Start and Grow Ingrid Götzl, TeleCities & Vienna
eGovernment • Start, but Think! • Not all necessary prerequisites available • Some legal restrictions still to be lifted Think – but START! Ingrid Götzl, TeleCities & Vienna
The ability to communicate is a human quality, which becomes the more indispensable the better the technical connections are. Ingrid Götzl, TeleCities & Vienna
TeleCities www.telecities.org telecities@eurocities.be Brussels, Belgium TeleCitiesPresident City Of Vienna www.wien.at Ingrid Goetzl ged@mdi.magwien.gv.at Ingrid Götzl, TeleCities & Vienna