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Organisational Performance

Organisational Performance. Performance Dimensions. Effectiveness How an organisation formulates and achieves its Objectives ‘Doing the right thing’ Efficiency How well you use your resources (inputs) to meet your Objectives Getting the lowest possible costs Using the minimum quantities

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Organisational Performance

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  1. Organisational Performance

  2. Performance Dimensions • Effectiveness • How an organisation formulates and achieves its Objectives • ‘Doing the right thing’ • Efficiency • How well you use your resources (inputs) to meet your Objectives • Getting the lowest possible costs • Using the minimum quantities • ‘Doing things right’

  3. Performance Dimensions • Used to evaluate the performance of management • Is management action effective? • Is management action efficient? • Describe how so.

  4. Performance Indicators • Provide precise and measureable data to evaluate performance and improvement. • Must be precise • You don’t want fluffy data • Must be measureable • If you can graph it, it’s great data • Must relate to strategies and objectives of the organisation

  5. Performance IndicatorsExamples Profit or loss Market share Return on Investment (ROI) Level of Wastage Rate of injuries/workplace accidents Growth in productivity Expenditure on environmental improvement Results of a survey

  6. Performance Indicators

  7. Performance Indicators

  8. Performance IndicatorsWhy do we have PIs? • Firstly, to evaluate our performance • To Benchmark: • the process of comparing one's business processes and performance metrics to industry bests or best practices from other industries. • To seek out the international benchmark or Best Practice • A method or technique that has consistently shown results superior to those achieved with other means, and is used as a benchmark, best in class or leading practice

  9. Performance Indicators • Can be expressed as financial or non-financial data • Apply to; • Entire organisation • Departments • Teams • Individuals • Employees should be involved in the creation of PIs • Develops teamwork and motivation • ‘They own it’

  10. IMPORTANT!!!! 287 22.35% Give a specific example!!!!!!! Specific and measureable

  11. Activities Complete Test Yourself and do your Glossary Complete the Matching Worksheet

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