What’s new in Voice OCS 2007 R2

1. What’s new in Voice OCS 2007 R2 Tina Shepherd : http://blogs.technet.com/msukucc/

2. Agenda • Telephony Integration Today • What new for Voice in OCS 2007 R2 • SIP Trunking • Office Communicator Attendant Console • Delegation • Response Group • CoMo • Single Number Reach • HD Video Support • New Devices • Others

3. Telephony Integration Today • RCC • Dual Forking • Standalone • OCS Open Interoperability Program (OIP) • New Qualification - SIP Trunking

4. Telephony Integration Today • RCC • Dual Forking • Standalone • OCS Open Interoperability Program (OIP) • New Qualification - SIP Trunking

5. RCC (Remote Call Control) aka Third Party Call Control • Communicator controls a PBX line • Status of PBX line updates OCS’ presence model • Using TR/87 (CSTA over SIP) – may require an RCC gateway • Many OCS scenarios lost when using RCC TR/87 CSTA

6. Telephony Integration • RCC • Dual Forking • Standalone • OCS Open Interoperability Program (OIP) • New Qualification - SIP Trunking

7. Dual Forking • OC “Co-exists” with a PBX phone on a user’s desktop • Leverage Investment in PBX infrastructure and Station sets • SIP Connectivity ONLY to PBX based on “Dual Forking” specification • PBX Upgrade required • New R2 Features for Voice lost when using Dual Forking

8. Telephony Integration • RCC • Dual Forking • Standalone • OCS Open Interoperability Program (OIP) • New Qualification - SIP Trunking

9. Standalone • OCS “stands alone” on the user’s desktop • OC users homed on OCS only • SIP or TDM connectivity to PBX

10. Telephony Integration • RCC OCS Open Interoperability Program (OIP) http://technet.microsoft.com/en-gb/office/bb735838.aspx • Dual Forking • Standalone • New Qualification - SIP Trunking

11. Telephony Integration • RCC • OCS Open Interoperability Program (OIP) • Dual Forking • Standalone • New Qualification - SIP Trunking

12. SIP TrunkingDirect connectivity to the PSTN using SIP Organizations can reduce costs and simplify management by directly connecting to the PSTN over SIP without on-premise gateways Office Communicator ITSP: Access to PSTN and Mobile Phone Networks Mediation Server OCS 2007 R2 IM, Presence, AudioVideo, Conferencing SIP It is not SIP Trunking from a PBX

13. What New In voice? Response Group Agent Admin Delegation & Attendant Boss Call Transfer

14. Demo Attendant Console Tina Shepherd Voice Technical Specialist Microsoft UK

15. Summary Office Communicator Attendant • Typically used by Front Desk / Reception / Administrative/ Delegates • An alternative client to Communicator • Accurate & rapid call handling and routing for front-line business professionals • Music on Hold 

16. Delegation Delegation • Make and receive calls on behalf of delegator • Multiple-delegate support and ability for delegates to configure delegator’s settings • Delegator establishes and authorizes delegate relationship • Visual and Email notifications of calls “made on behalf of…” • Delegate client: Attendant • Delegator client: Communicator

17. Response Group • Enable PBX replacement • Offer all the hunt group and queuing functionality found in a traditional PBX • Provide compelling value • Support some advanced features which require an ACD deployment in some solutions • Low TCO solution • Simple deployment and administration • Empower end-user to take on some tasks • Sizing Simulations calls • Enterprise Deployment: 480 calls / pool • Standard Edition Server: 37.5 calls / pool

18. Response Group Positioning Departmental solutions Internal helpdesks Small CCs Large CCs OCS 2007 R2 & Partner solutions OCS 2007 R2 Response Group Basic PBX features Simple Huntgroup Add-on ACD solution Fully featured Additional licensing costs Dedicated ACD High scale & high cost • Basic huntgroups • Agent sign-in/out • Various hunt methods • MoH • Business • hours • Basic CDR • Supervisor • Live views • Advanced • CDRs • High Scale & Availability • Multi-Skill Routing • Interop w/ LoB apps

19. Team-call Group • User configurable team routing to enable group pickup-like functionality • Simultaneous or delayed alerting • Unanswered calls routed to team leader’s voicemail • Visual and Email notifications • Supports up to 25 team memberss

20. Single Number ReachSingle number for reaching and identifying end users IT administrators can consolidate telephony and cellular call records for compliance and billing purposes

21. Communications DevicesNew devices sold by Microsoft partners Complement a user’s PC based telephony experience with devices that provide a familiar form factor

22. Monitoring ServerDatabase storage of call records and quality of experience IT administrators can maintain logs of calls for compliance reasons and monitor quality attributes (ex: MOS scores of voice & video)

23. Real Time Operations Via System Center Operations Manager 2007 Manage and monitor office communications using the same tools used for other IT systems

24. ReportingBuilt-in* reports collect and organize Monitoring Server data Administrators can easily understand, act on, and communicate trend, summary, usage, quality, and other information • Administrators may also build custom reports that query the Monitoring server tables

25. Related Content R2 Download Documents http://technet.microsoft.com/en-us/library/dd266401(office.13).aspx UC Devices optimized for OCS http://technet.microsoft.com/en-us/office/ocs/bb970310.aspx OIP http://technet.microsoft.com/en-us/office/ocs/bb970310.aspx Office Communications Server R2 Planning Tool https://www.microsoft.com/downloads/details.aspx?FamilyID=fdf32585-c131-4832-8e27-67e70636c1e8&DisplayLang=en Planning Voice Deployments http://technet.microsoft.com/en-us/magazine/2008.02.ocstelephony.aspx Music on hold - (Wave req) http://technet.microsoft.com/en-us/library/dd441207(office.13).aspx

26. © 2008 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

27. Additional slides

28. Codecs • OC stack has 9 audio codecs • The real issue is Registration & Security • Most phones can’t support authentication – yet

29. Additional Voice Enhancements • Resiliency • SIP: OC transparently reconnects when FE fails • RTP: Media maintained on pool disconnection • Normalization rules • Optimizing IP phone dialing experience • Per-user location profiles • Additional granularity • Eliminates Exchange UM integration pain point

30. The Microsoft Media Platform • Robust audio/video processing • Forward error correction and error concealment • Time-warping jitter buffer control • Dynamic Adaptation to real-time network conditions • Optimizes the audio that gets into the packet • Noise suppression • Automatic gain control • Acoustic echo cancellation • Advanced Network Layer • NAT/Firewall traversal • Secure RTP • Measurements and reporting of user experience

31. Media Enhancements in R2 • Audio improvements • AGC: Improvements to Voice Activity Detector, increased robustness to typing noise • Echo: improved AEC (improved power to eliminate echoes, improved robustness against bad devices) • Greater interoperability • Implementation of Comfort Noise Generation according to RFC 3389   • Implementation of latest STUN/TURN protocols, ICE V19 • Latency improvements • Support for early media Quality & Diagnostics • Device-level enhancements to HW & SW. • QoE Server includes Video, GW leg of the Mediation Server • Ability to stitch different call legs into a single report • In-call diagnostics to report on network impairments, network bandwidth limitations and bad devices • Enhancements to reports to the QoE Monitoring Server • Tools • OCS Media Traffic Analyzer Tool • PC4UC Health Check Tool

32. … continued • Video improvements • Supports VGA (640x480) and HD (1280x720) @ up to 25 frames/sec  in P2P calls • Video settings under control of UC Admin

33. Microsoft Confidential

34. Microsoft Confidential Mediation Server • Connects OCS and SIP/PSTN Gateway or IP-PBX • Front-end of the Microsoft OCS voice world • Intermediate signaling and call flow as a B2BUA • Manage innovative elements of the SIP transaction: Inside, TLS & SRTP – Outside, TCP & RTP • Transcode RTP flows from G.711 to RTAudio (8kHz) and SIREN • Act as an ICE Client for PSTN-originated calls • Enables OCS to… • Provide IP telephony • Interconnect with the legacy PSTN

35. Dial-in Conferencing Information Page • A web page that provides • Call-in phone numbers • PIN management • Reservation-less meeting entry information • Hosted on CWA server • Uses Integrated Windows Authentication (IWA) and forms-based authentication • Linked to from • Office Communicator • Conferencing Add-In and meeting invitations

36. Reservationless Comparison Dial-in Dial-in Conference ID Participant pass code Leader pass code Music on Hold Music on Hold Pass code Music on Hold Conference Conference Authenticated user Typical ACP OCS 2007 R2

37. Dial-in Conferencing Configuration • Globally manage access numbers • Add a number • Specify supported languages • Assign to pool • Define multiple region (location) profiles • Manage access pin policy per pool

38. Live Meeting Integration • Meeting Dial-in Information • Copy/paste support • Multiple, configurable languages available • Also included in email invites from Live Meeting client