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What is ISO 9000:2000 ?. Three new standards to be published in Q4 ‘00 ISO9000:2000, ISO9001:2000, ISO9004:2000 Nearly all standards in current ISO9000 series will be withdrawn New ISO9001 and ISO9004 can be applied to any organisation & industry
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What is ISO 9000:2000 ? • Three new standards to be published in Q4 ‘00 • ISO9000:2000, ISO9001:2000, ISO9004:2000 • Nearly all standards in current ISO9000 series will be withdrawn • New ISO9001 and ISO9004 can be applied to any organisation & industry • Draft International Standard currently available (DIS) • Certification for ISO 9001:2000 can be issued once the final standard is published (Q4 ‘00) Fundamentals and Vocabulary; Requirements; Guidance for Improvements
What are the main changes? • A new process-oriented structure and a more logical sequence of the contents • Quality system requirements; 4 sections rather than 20 • Reduction in documentation requirements • Emphasis on continual improvement and customer satisfaction • Increased emphasis on the role of top management • Establishment of measurable objectives at relevant functions and levels • Determination of Training Effectiveness • Addition of the concept of organisational self-assessment as a driver for improvement • Measurements extend to system, process and product • Analysis of collected data
Transitioning from ISO 9002:1994 to ISO 9001:2000 The key areas to focus on are: • Internal auditor training. • Management awareness. • General staff awareness programs. • An understanding of process management and “permissible exclusions”
ISO2000 Vs 1994 • Pros • More modern approach to Quality System • Compatibility with other programs, data driven decision making; continuous improvement; self assessment; customer focussed • Cons • Still at Draft stage • New to industry