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Quality Certification

Quality Certification . ISO 9000 ISO 9000:2000 ISO 14000 ISO 14000 ISO 9000 Quality Management Principles Obstacles to Implementing TQM Criticisms of TQM Basic Steps in Problem Solving The PDSA Cycle Benchmarking. ISO 9000:2000 AND ISO 14000.

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Quality Certification

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  1. Quality Certification ISO 9000 ISO 9000:2000 ISO 14000 ISO 14000 ISO 9000 Quality Management Principles Obstacles to Implementing TQM Criticisms of TQM Basic Steps in Problem Solving The PDSA Cycle Benchmarking

  2. ISO 9000:2000 AND ISO 14000 • Quality standards were created in 1987 and revised in 1994 and 2000 to improve product quality, improve the quality of operation’s processes, and provide confidence to organisations and customers that quality system requirements are fulfilled.

  3. ISO 9000:2000 AND ISO 14000 • Internationally recognised(and sometimes required to do business in certain countries). • Standardiseskey terms in quality and provides a set of basic principles for initiating quality management systems.

  4. ISO 9000 • This is a certification programme attesting to the fact that, a labouratory, or an office has met the religious quality management requirements set by the International Organisation for Standardisation. It originated in Europe as an attempt to standardise materials received from suppliers in such high-tech industries as electronics, chemeicalsand aviation.

  5. ISO 9000:2000 • This is the latest version that indicates that it was revised in 2000. Revised standards allow firms to show that they follow documented procedures for testing products, training workers, keeping records and fixing defects. • ISO 14000 is a certification programme attesting to the fact that, a labouratory, or an office has improved environmental performance.

  6. ISO 14000 • Standards in three major areas • Management systems • Operations • Environmental systems • Management systems • Systems development and integration of environmental responsibilities into business planning • Operations • Consumption of natural resources and energy • Environmental systems • Measuring, assessing and managing emissions, effluents, and other waste

  7. ISO 9000 Quality Management Principles • A systems approach to management • Continual improvement • Factual approach to decision making • Mutually beneficial supplier relationships • Customer focus • Leadership • People involvement • Process approach

  8. Obstacles to Implementing TQM • Lack of: • Company-wide definition of quality • Strategic plan for change • Customer focus • Real employee empowerment • Strong motivation • Time to devote to quality initiatives • Leadership

  9. Obstacles to Implementing TQM • Poor inter-organisationalcommunication • View of quality as a “quick fix” • Emphasis on short-term financial results • Internal political and “turf” wars

  10. Criticisms of TQM • Blind pursuit of TQM programmes • Programs may not be linked to strategies • Quality-related decisions may not be tied to market performance • Failure to carefully plan a programme

  11. Basic Steps in Problem Solving • Define the problem and establish an improvement goal • Collect data • Analyze the problem • Generate potential solutions • Choose a solution • Implement the solution • Monitor the solution to see if it accomplishes the goal

  12. Plan Act Do Study The PDSA Cycle

  13. Benchmarking • Benchmarking refers to comparing the quality of the firm’s output with the quality of output of the industry leaders.

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