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THE SUPPORT PHASE

INTRODUCES. THE SUPPORT PHASE. What are the three activities of the support phase?. Three major activities that occur during the support phase. 1. Maintaining the System. 2. Enhancing the System. 3. Supporting the Users. Why is the Support Phase not part of an adaptive SDLC?.

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THE SUPPORT PHASE

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  1. INTRODUCES THE SUPPORT PHASE

  2. What are the three activities of the support phase? • Three major activities that occur during the support phase

  3. 1. Maintaining the System • 2. Enhancing the System • 3. Supporting the Users

  4. Why is the Support Phase not part of an adaptive SDLC?

  5. Waterfall SDLC explicitly includes a Support Phase… • But adaptive SDLCs don’t.

  6. Newer SDLCs consider support to be an entirely separate project worthy of its own support methodology

  7. What is one of the most popular support techniques used by system users? HELP DESK • Consist of knowledgeable technicians, which is a popular method for answering users questions quickly, and helping to increase their productivity.

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