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Market Research . Market Research Process. Define problem Put together research plan Primary data - Questioning/Observation Secondary data Gather information Analyze and interpret. Problem Statements: Questions you must answer for your business plan.
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Market Research Process • Define problem • Put together research plan • Primary data - Questioning/Observation • Secondary data • Gather information • Analyze and interpret
Problem Statements: Questions you must answer for your business plan Focus on defining your target market and learning about them so you can build strategy and marketing mix to meet customer needs • Who is your customer? • Why do they buy? • What do they buy? • How do they buy? • Where do they buy? • When do they buy? • How often do they buy? • How many customers that meet your target characteristics are located in the geographic area that you serve?
Make the case that there is an opportunity for your organization • What is the trend for your target market and industry? • Who are your direct and indirect competitors? How do they compare to you? • What are the economic conditions of your market?
Children’s Museum • Use demographics to determine if your community can support a children’s museum? What scope/ size ? • Evaluate the offerings in other family oriented facilities, both non-profit and for profit, in your marketing radius to determine competition, and what specific offerings are not currently available to families or specific ages of children. • Identify industries, physical characteristics and other unique features of your city or region that could be expressed in your exhibits and programs and would resonate with visitors. • Identify local resources, including other institutions, that might aid you in your effort to open a children’s museums. (Colleges, schools, Head Start, hospitals, other NFP child oriented institutions.) • Use other children’s museums and ACM resources to compare your collected information with other children’s museums to test your assumptions.
Research Plan:Sourcesof market research information • Customer Information • Get out there and talk to people • Sample surveys/suggestion boxes • Library • Web search • Department of Commerce • Census Bureau • USA Counties
Internal records • warranty cards • coupon returns • Suppliers for trends • Employees for issues with customers • Accounting records for sales • Customer focus groups
Industry Information • North American Industry Classification System (NAICS) • Standard Industrial Classification Codes (SIC) • Trade publications • Trade organizations (industry associations) • Restaurant Industry information • Wisconsin Bed and Breakfast Association
General Economic/Area information • County Workforce Profiles of Wisconsin • Trade Stats
Faith Popcorn Author of Future Trends • Read as many currency publications as possible • Watch the top 10 television shows • See the top ten movies • Talk to at least 150 customers a year about what they guy and why • Talk with the 10 smartest people you know
Market Research for Doggie DayCare • Market segment served • Households with dogs • Income > $50,000 per year • Owner working • Geographically: Within 10 miles of Wisconsin Rapids
Search on “dog ownership by state” • http://www.avma.org/reference/marketstats/ownership.asp • Scroll down to see 2 calculators relating to ownership
Community population • Census
Customer Information • Search “demographics of doggie day care” • http://www.pawsdogdaycare.com/Start-Up-Services/Dog-Daycare-Demographics.htm