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Levels of Service

5 “Quick Fixes” 2012 International Local Government and Asset Management Conference Ian Mann CT Management Group. Levels of Service. Levels of Service. Define Services At strategic level Suggest no more than 20 to 35 services Summary Details For each Service

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Levels of Service

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  1. 5 “Quick Fixes”2012 International Local Government and Asset Management ConferenceIan MannCT Management Group

  2. Levels of Service

  3. Levels of Service • Define Services • At strategic level • Suggest no more than 20 to 35 services • Summary Details • For each Service • Determine Community and Technical Levels of Service • Determine cost to provide the Levels of Service (10 years) • Outputs • Community Levels of Service to Community • Technical Levels of Service informs Asset Management Plan • Cost to provide Service to Long Term Financial Plan

  4. Service Plan

  5. Levels of Service Summary of key Customer Expectations:

  6. Cost of Service

  7. Valuations

  8. Valuation of Assets (Victoria) • Balance Sheet • Green Field • Depreciation • Green Field • Renewal Demand Calculations • Brown Field

  9. What’s In or Out?

  10. Why? • For long term sustainability Councils need to • Retain a positive underlying surplus over the long term • For most Councils, depreciation is amongst the largest expenditure item. • Maintain the service capacity of their assets • Must retain the capacity to renew assets as they reach the end of their economic life • Renewal funding needs impact on cash flow

  11. Contributed Assets

  12. Contributed Assets • Sources • Developers - Subdivision works • Community Groups – “Rotary Shelters” • Philanthropic Organisations – Contributions towards assets • What • Transfer of physical infrastructure • Contribution of funds • Work “in-kind”

  13. Process • Must have good processes • To recognise the asset or correctly allocate contributed funds • Assets must be capitalised • Upon handover of asset • Ensure all required information is obtained • Require a policy (green field – balance sheet / brown field - renewal) • Funding contribution • Reserve the funds for the required works • List project in capital works program

  14. End Ian Mann Director CT Management Group Mob: 0429 941 435 Email: ianm@ctman.com.au CT Management Group 152 Lt Malop Street PO Box 1374 Geelong 3220 • Ph: (03) 5221 2566

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