1 / 12

Tenant Access Portal: Explore Real-Time Information and Secure Access

Discover the Tenant Access Portal, an online web portal that allows tenants to view their real-time data anytime, anywhere. Learn how it works, the available information, its security, and how to get started. Join the implementation process and explore additional upcoming features.

butler
Download Presentation

Tenant Access Portal: Explore Real-Time Information and Secure Access

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Tenant Access Portal Trainer: Krissy Gray

  2. Agenda • What is the Tenant Access Portal? • How does it work? • What information is available? • Is it secure? • How do I get the portal? • The Implementation Process • What else is there to expect? • Lets go look at the portal!

  3. What is the Tenant Portal? • The Tenant Access Portal is an online web portal that tenants can log into 24/7* to view their real time data • It is optimized for mobile and desktop web browsing • Customizable and easy to use • Information flows directly between 2+ and the portal Downtime is to be expected during updates and maintenance**

  4. How does it work? • There are 3 parts to the tenant portal • 2+ Database • Authentication site • Housing Authority Portal page • Accessible by tenant devices Your database Authentication site Tenant Devices

  5. What information is available? • Waiting List • Household • Certification • Tenant Accounts Receivable • Community Service • Inspections • Work Orders

  6. Is it secure? • Tenant Access Portal is highly secure • 256 bit AES encryption Tenmast Servers You, Tenants, Staff

  7. How do we get the portal? • In order to access the portal you will need to discuss purchasing options with your account manager! • We are currently in the processof rolling the portal out toseveral housing authorities.

  8. Implementation Process • Sales Demo / Account Manager Inquiry • Discuss purchasing the portal • Participate in a demo from a sales representative • Sign and Return the Quote • Discovery and Demo • Work with a project lead to discuss options • Discuss customization options • Configuration** • Project lead will setup the portal according to your selections Configuration changes may require multiple testing/configuration loops

  9. Implementation Process • Testing Phase • Test the portal (pointed to the training database) • Sign off on configuration and testing • Go Live Planning • Discuss Go Live dates, roll out options, and phases • Tenant Notification • Print letters, email tenants, post notice on your website, and/or publically announce your portal • Go Live*** • The portal is live! Tenants are able to log in/register Go live of Phase 1 – a multi-phase implementation is suggested***

  10. What else is there to expect? • A few features are already scheduled to be released soon • Online Payments • Document Upload • Many future features are being discussed. Ideas being researched are: • Online certification functionality • Integration of all Partner Access portals • Online Application, Landlord Access, Employee Access, etc.

  11. Lets go look at the portal!

More Related