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FY14 HPN Elite Club

FY14 HPN Elite Club. H1 FY14 Metrics & Charter. 2. Program Details. Program is limited to ISR‘s covering HPN Business. For detailed T’s &C’s please refer to next slide Program Period : 1 st Nov 2013 – 30 th April 2014. FY14-Mandatory Online HPN Trainings.

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FY14 HPN Elite Club

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  1. FY14 HPN Elite Club

  2. H1 FY14 Metrics & Charter 2
  3. Program Details Program is limited to ISR‘s covering HPN Business. For detailed T’s &C’s please refer to next slide Program Period : 1st Nov 2013 – 30th April 2014
  4. FY14-Mandatory Online HPN Trainings Three Online HPN Trainings /Quarter Online HPN Trainings – key to a successful sales enablement Strategy for ISRs Current Attendance- 30% as per Grow@Hp Report across Contact Centers In FY14- 20% Overall ISR Points would be deducted by the end of Quarter if all three HPN Trainings not Completed Validation- Grow@HP Report provided by APJ Ops Team( Simon Hum’s Team) at the end of the Quarter* * Japan- for Outsourced ISRs, validation by Contact Center Manager & HPN product Manager
  5. Detailed T&C’s Program Validity: Nov 2013- April 2014. ISR’s can start redeeming once they achieve 50 points. They can redeem up to 300 Points. ISR’s can take Online Trainings at Grow@ hp max a cap of 3 trainings this quarter to be awarded three point each. HPN Deals Won is calculated based on the Weekly ISR Pipeline Report issued by ISR team. HPN component of the deal has to be min $3K to qualify New HPN Oppty Creation will have min Criteria to fulfill. a) ISR Should be Primary Owner in SFDC b) HPN Deal component has to be min 3K to Qualify in SS3 and Above. Min 20 oppty’s Created per Quarter gets 50 Points in Total Min 40 Oppty’s Created Per Quarter gets 100 Points In Total. Blocks of 20 Oppty’s would be awarded 50 points from there on If the deal falls under Attach option and also the Big Deal Amount, then only 60 Points in total will be allocated for the Deal HPN Deals Won would be qualified for reward at Stage 6 in SFDC . ISR also needs to present the Customer Purchase Order number Final call on Won Deals would be based on the discretion of the Contact Center manager & Country HPN Team Monthly Loss Report would be also reviewed to counter any dummy new Oppty’s created . Reason for losing the deal need to be appropriately entered into the systemfor the team to validate Points will get updated in the system at the beginning of every month. If the points don’t show up in one month’s dashboard, pls wait for the next month data to be refreshed. Based on cut-off dates to retrieve the reports, some deals don’t show up in that month. Training Points: will be updated once in a quarter as per Grow @ Hp Report before redemption window opens Quiz will be launched every month. ISR can redeem their points once a Quarter. The redemption window will Open first week of February for Q1 and first week of May for Q2 FY14
  6. Points Vs Rewards Six levels to achieve max of 300 points in the program period. At each level, ISR’s can redeem different gifts based on the Product Catalogue. ISR needs to achieve minimum threshold of 50 points to start redeeming their points with Gifts. They can earn max of 300 points in a quarter.
  7. Sample Product Catalogue Sample size subject to change based on Country preference USB Coffee Mug JBL Sound Dock Home Entertainment System Strolley Bag/Bagpacks GPS Navigation Systems HP Envy Wireless Printer Home Projector Books Kindle( e-book reader) Portable Hard Drives USB Sticks- 32GB MP3 player Bose Cordless Headphones HP Elite Pad HP Bluetooth Mouse Movie Tickets for two Digital Cameras Bose Speakerphones Watches Snapfish vouchers Digital Photoframes Gaming Consoles Cross Pens
  8. What’s More HPN Elite Showcase Fuel Lead Generation Activities Competition Accounts Acquisition Accounts In-active List Reward Weekly performers on Call Outs, Closure Elite Showcase Program based on CC Manager’s Discretion. Local country promotion to be approved by Region HPN team
  9. HPN SME Role What’s new for FY14 In FY14, as part of the evolving HPN –ISR Structure, we would be phasing out the current HPN SME Role by Contact Center. CC managers have a choice to Opt for either Plans Plan B Plan A For Existing SME’s: First Check-Point: ATP Certification( funded by HPN BU) in Q1 FY14 Second Check-Point: ASE Certification( funded by HPN BU) in H2FY14 Higher % of HPN Quota to be assigned Potential Growth Path for SME as a HPN Specialist Dedicated HPN ISR Resource/HPN Specialist Aligned by each CC SPAC, IN, JP already Completed Work as the first point of Technical Contact for ISRs for Customer Calls. Dedicated HPN ISR Quota Assigned H2 FY14 Q2 FY14 Q1 FY14
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