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There can be a huge difference in the product strategies of B2B and B2C product cycles. But they follow the same common principles of Product Management like Value Proposition, Product Quality, Market Research, User Experience, Pricing, Marketing and Promotion, and Customer Support. Successful product strategies in both domains require a deep understanding of these differences and commonalities and tailored approaches to meet the unique needs of the market.
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Byteridge B2B and B2C Product Strategies
Byteridge Introduction • Serving B2B and B2C enterprises enormously affects how the product is built. The principles of Product management remain the same but when coming to solving user problems and aligning them with business outcomes, they differ significantly. • There are various factors contributing to the differences in product strategies.
Byteridge CUSTOMER’S INFLUENCE • In B2B, it is quite common for one customer to need a specific feature based on the business requirements and if the customer is either sponsoring or accounts for a good percent of the Product’s revenue, then the request for the feature should be taken up and it is hard to say No. • In B2C, the case of a single customer accounting for a good percent of the revenue is rare and we seldom see scenarios where adjustments were made to a product based on a single user’s request.
Byteridge MARKET RESEARCH AND CONSUMER • In B2B, to understand the preference behaviors and challenges of the business, Discovery sessions with the clients and the key stakeholders are held, and based on the inputs the product is built. • In B2C, to understand individual consumers’ preferences, behaviors, and pain points, Market Research is conducted to identify the trends and consumer insights.
Byteridge PREDICTABILITY • B2B Products are more predictable when compared to B2C. In the case of B2B, the enterprises are usually predicted as the Key Stakeholders or the clients have already a clear understanding of their needs and requirements. • B2C Products are less likely to be predictable as they reach a varied audience with a great difference in the thinking process
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