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Patients Follow-up Appointments Criteria. OUT-lines Disadvantage of the current system. Expectation of the new system. Data collection procedures. The Plan summery. Disadvantage of the current system appointments beyond more than 3 months.
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OUT-lines • Disadvantage of the current system. • Expectation of the new system. • Data collection procedures. • The Plan • summery
Disadvantage of the current system • appointments beyond more than 3 months. • Discrimination (Some patients have special handling or advantages than others specially in out patients clinics). • Long time waiting. • The waiting areas in the hospital are crowded. • don’t have water to drink . • posters or TVs to educate the patient. • Appointments after long time sometime force the doctor to spend more time with the patients.
Looking forward to :- • Increase the patients number seen in one day without affecting the quality of the care provided. • Decrease the time wasted. No prolonged waiting time. • Make sure that each patient have an enough time with the doctor. • Organize the patients with numbers so each patient can predict the time that he will wait. • Flexible system based on priority and decrease the mistakes and individual opinion .
The Questionnaire • Self-developed questionnaire was distributed to patients in the waiting areas ,the participants were consented . • The questionnaire was distributed in the (medical ,surgical ,ob/gyne , pediatric clinics) • The patients questionnaire was divided into 2 parts before and after seeing the doctor. • The sample was 107 patients and 28 doctors.
the findings illustrates that57% of the patients range form 23-50 yo and 30% of the patients educational level was university. • The most crowded clinic was by far the medical clinic with 59% of the patients.
the findings illustrates that 57% of the patients range form 23-50 yo and 30% of the patients educational level was university. • The most crowded clinic was by far the medical clinic with 59% of the patients.
70% of the patients with at least a previous clinic visits (44% >4 previous visits) . • 39% of the patient they follow up after previous admission and ER visit.
70% of the patients with at least a previous clinic visits (44% >4 previous visits) . • 39% of the patient they follow up after previous admission and ER visit.
For The Doctors :- • 55% of them expected to see more than 10 patients in the day. • 75% of doctors needed the consultation help around 1-3 times during the day. • 70% No specific way to divide the patients between the team. • 85% said that the hospital need more efficient system in the clinic.
For The Doctors :- • 55% of them expected to see more than 10 patients in the day. • 75% of doctors needed the consultation help around 1-3 times during the day. • 70% No specific way to divide the patients between the team. • 85% said that the hospital need more efficient system in the clinic.
For The Doctors :- • 55% of them expected to see more than 10 patients in the day. • 75% of doctors needed the consultation help around 1-3 times during the day. • 70% No specific way to divide the patients between the team. • 85% said that the hospital need more efficient system in the clinic.
The problem is here • 46% of the patients had their previous appointment before 2 months or more. • 46% of the patients were not sure that the same doctor whose name was written in the appointment paper is going to see them. • 40 % of the patients waited more than 1 hour , 28% waited more than 2 hours.
The problem is here • 46% of the patients had their previous appointment before 2 months or more. • 46% of the patients were not sure that the same doctor whose name was written in the appointment paper is going to see them. • 40 % of the patients waited more than 1 hour , 28% waited more than 2 hours.
The problem is here • 90% of the patients didn't know when their turn will come & for how long they will wait. • 43% of the patients has an appointment have been delayed • 48% needed to get back to the doctor because there is no appointments in the reception.
The problem is here • 90% of the patients didn't know when their turn will come & for how long they will wait. • 43% of the patients has an appointment have been delayed • 48% needed to get back to the doctor because there is no appointments in the reception.
The plan • This plan depends on three parts to success :- • The medical team. • The administration. • The patient.
The Medical Team Part:- • Out-patient Classification System (OCS):- • This system categorize the patients based on the severity of the case and how soon need to be seen. • Distribute the patients upon the medical team according to their severity. • Focusing of the hospital resources on patients with sever cases.
The Administration Part:- • The hospital needs guidelines and protocols regard canceling and delaying the appointments of the patients. • Ways enable the patient to communicate with hospital regard their appointments. • patients need to be reminded by the hospital.
The Patient Part:- • The patient should contact the hospital if he cant attend the appointment. • The patient should confirm his presence in the hospital one hour before the appointment. • If presence confirmation wasn’t approved the hospital may delay the patient appointment. • Preparation 3-4 days before the visit: • You should do your investigation the physician ordered.
