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Atlanta RPO Update

_____________________________ March 6, 2008 Linda McAllister Chief, Education Liaison Officer. Atlanta RPO Update. Buffalo. (Foreign Schools). St. Louis. Muskogee. Atlanta. (PR and VI). (AK , HI, Guam Samoa, and Manila). Education Processing Office. Structure and Staffing.

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Atlanta RPO Update

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  1. _____________________________ March 6, 2008 Linda McAllister Chief, Education Liaison Officer Atlanta RPO Update

  2. Buffalo (Foreign Schools) St. Louis Muskogee Atlanta (PR and VI) (AK , HI, Guam Samoa, and Manila) Education Processing Office Structure and Staffing

  3. Education Officer Training and Quality Control Chief, Claims Processing Section Chief, Customer Service Section Chief, Outreach Section Original Claims Processing Unit Interview Activity (phones and walk-ins) Compliance and Liaison Unit Supplemental Claims Processing Unit Inquiry Resolution Activity Work Study Unit Special Projects Unit Congressional Correspondence Support Unit Committee on Waivers Structure and Staffing 148 Employees Authorized

  4. Division Performance Fiscal Year 2007

  5. Division Performance Fiscal Year 2008

  6. Division Performance Pending Inventory as of 2/19/08 • 11,582 claims • 63 inquiries

  7. Structure and Staffing FY07 RPO Education Benefits • Claims received • 1.6 million nationwide • 318,000 in our jurisdiction • Claims processed • 1.4 million nationwide • 277,000 in our jurisdiction • 14% increase over FY06 • Active trainees • 101,444 in our jurisdiction • 19.3% of individuals trained nationwide

  8. Puerto Rico Active Schools & Trainees Schools – 66 IHL’s and 12 NCD’s • Trainees • CH 30 = 626 • CH 31 = 217 • CH 35 = 1175 • CH 1606 = 631 • CH 1607 = 456 • Total = 3105

  9. Workflow Claims Processing • Upstream • Hard copy documents • VONAPP claims • VA Once certifications • Downstream • Original claims • Supplemental claims • Special Projects

  10. Workflow Electronic Receipts • VA Once Certifications • Monday – School submits electronic certification • Tuesday – Electronic certification processed through ECAP • Wednesday – Status code changes to 5A or 5M and electronic certification is visible in TIMS

  11. Workflow Electronic Receipts • 5A – Certification processed by ECAP with no human intervention • Only Chapter 30 claims • Payment issued within 3 – 5 business days with direct deposit • Approximately 10 – 15% of the Chapter 30 electronic certifications

  12. Workflow Electronic Receipts • 5M – Certification referred for manual processing by a VCE • Referral based on certification information and VA information • Includes Chapter 30 claimants entitled to kickers and $600 contribution • Subject to average processing delays

  13. VAONCE • VAONCE now sends an e-mail to your student when you submit an enrollment certification • Go to Admin to include this option • Include student’s e-mail address on the Bio page

  14. CH 1607 Monthly Verification April 1, 2008 • CH 1607 required to verify their enrollment in order to receive payment • WAVE is the best way to verify (24/7) • Automated telephone (24/7) • Claimants will be informed at the end of Feb and Mar

  15. Customer Service • Education Call Center • Staffed by VA employees at the Muskogee RPO. • Buffalo RPO transferred in January 2008 • . Email inquiries handled by local RPO. • April 2008 Atlanta calls to Muskogee

  16. Customer Service • Really Simple Syndication (RSS) on the Web • A way to receive breaking information without going back to the website. • New information is automatically delivered to your desktop. • More information at www.gibill.va.gov.

  17. Address Changes and Direct Deposit • Individuals training under Chapters 30, 1606 and 1607 may receive direct deposit • National Direct Deposit Center1-877-838-2778 • GI Bill Toll-free Line1-888-442-4551

  18. Self-service Optionswww.gibill.va.gov • Claimant specific benefit information may be viewed via the WAVE link • WAVE information will be updated after a claim is processed • WAVE information may also be found under the VA Data tab in VA Once • Answers to FAQs via “Ask a Question” link on GI Bill website

  19. WAVE • ENHANCEMENT: Users can now click the “Check Pending Documents” link from the Homepage to see if there is a claim pending in VA’s electronic folder. • If no documents are pending, the following message is displayed: • We currently do not show a claim pending. If you recently submitted your claim, WAVE may not have been updated yet. Please allow for mail time plus 3 - 5 business days. Check back periodically to confirm receipt. • If you have had a claim pending, but it is no longer reflected on this page, it may have been recently completed. Please check under Benefit Status to see if your enrollment data has been updated.

  20. RPO Inquiries • Claimants may establish secure account for claim specific inquiries • Certifying Officials may submit claim specific inquiries • Priority responses to registered Certifying Officials

  21. Contact Us • GI Bill websitewww.gibill.va.gov • GI Bill toll-free line1-888-442-4551 • Monthly enrollment verification1-877-823-2378 • Direct Deposit1-877-838-2778

  22. Contact Us Are you or your students… • Having a problem with the toll-free line? • Unable to reach an Education Case Manager and really in need of assistance? • Experiencing a hardship?

  23. Contact Us • Chris Richardson, Section Chiefbrenda.richardson@va.gov • Sam Miller-Walton, Unit Chiefsam.miller-walton@va.gov • Cindy Navarre, Senior Veterans Claims Examinercynthia.navarre@va.gov • Clairmont Barnes, Senior Veterans Claims Examinerclairmont.barnes@va.gov

  24. RPO CONFERENCE 2009 • March 31, 2009 – April 3, 2009 (Tentative) • Crown Plaza Ravinia • www.cpravinia.com Meet with other school officials Presentations by RPO officials RPO Tour

  25. Questions

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