Matthew W. Kreuter , PhD, MPH Washington University in St. Louis AIRS 36 th Annual Training and Education Conference Ju

1. Development of a Data Dashboard For 2-1-1s and their Communities Matthew W. Kreuter, PhD, MPH Washington University in St. Louis AIRS 36th Annual Training and Education Conference June 2, 2014 Atlanta, GA

2. 2-1-1 Panelists - Catherine Penrod, CEO- Jarred Wilson, Data Resource Specialist- Marti Morris, Director- Linda Brinkley, Resource Data Manager

6. Three key assumptions - Data collected by 2-1-1s are rich and unique.- These data are currently underutilized.- Better using them can have social impact.

7. What’s the value of 2-1-1 data? - Raise awareness- Improve services- Increase efficiency- Garner resources

8. To what end? - Improving lives- Strengthening communities

9. How can data do this? - What are the most pressing problems?- Where are those problems felt the most? - How are problems being addressed?- Are we making a difference?

10. Who would use it? - Municipalities- Government agencies- Philanthropies- Service providers

11. What would they look for? - Community-specific data- Agency-specific interests- Cross-community comparisons- Changes and trends

12. How would they use the information? - Planning or projecting- Resource allocation- Program improvement- Evaluation

13. For example… - Philanthropies:make decisions, set priorities- Leaders:emerging issues, affected communities- Service providers: improve quality, efficiency- Organizations: applying “wisdom of crowds”

16. Three phases of design - User interface- Taxonomy- Programming

17. Stakeholder input 2-1-1 leaders - In person: 17 call centers (NC, FL, MO)- Phone/web: 6 teleconferences - United Way Worldwide - 2-1-1 U.S. Steering Committee - 2-1-1s in MI, IN, Cleveland, Orlando

18. Stakeholder input Software vendors - Bowman Systems- RTM Designs - VisionLink - Northlight - iCarol

19. Stakeholder input 2-1-1 data managers - Sample data from 14 call centers (FL, NC)

20. User interface

21. - Display of data-based indicators- Presented in usable form- Multiple data sources at once- Providing real-time, ever-changing data

30. Taxonomy

31. Taxonomy - 12 categories- 68 sub-categories - 708 codes from AIRS/2-1-1 LA

32. Categories

33. Categories

34. Sub categoriesforFood

35. Sub categoriesforFood

36. Sub categoriesforHousing & Shelter

37. Sub categoriesforUtilities

38. Goals for taxonomy - Focus on high volume categories- Describe in plain language- Engender empathy- Clear meaning to non-2-1-1 audiences

39. Computer programming

40. How it works C 2-1-1 Your Town A Software vendor L d 2-1-1 Dashboard Interface Dashboard database server API L d 2-1-1 My Town E d R d S d

41. In progress - Building data repository - Calculating data elements- Linking to 2-1-1 & user interface- Launch date: September 2014

42. What does success look like? - Widespread use by stakeholders - Better understanding of community needs- Better coordination of services - More data-informed givingand grant making- More efficient allocation of public resources

43. What does success look like? - Better lives for low-income families- Fewer unmet basic needs

44. Questions for panel

45. Questions or comments?

46. Discussion topics

47. Our team