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Denologix Solutions

Denologix Solutions. Denologix Inc . a nd. Agenda. Introductions About CIBC About Denologix Denologix Customer Hub Questions. About Denologix. Specialize in Professional system integration services Technology solutions to enable business

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Denologix Solutions

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  1. Denologix Solutions Denologix Inc. and

  2. Agenda • Introductions • About CIBC • About Denologix • Denologix Customer Hub • Questions

  3. About Denologix • Specialize in • Professional system integration services • Technology solutions to enablebusiness • Solve business and IT problems for clients • Reduce solution cost • Decrease implementation time • Business Partners • SAS, Oracle, Microsoft, NetManage, Redhat • Clients • CIBC, Fairmont Hotels, ING, TD, Bell Mobility, Allstream, LCBO, Rogers, PricewaterhouseCoopers, Samsung, SSHA, Munich, Innovapost/Purolator, Algoma Steel, Ministry of Health

  4. Denologix Solutions • Customer Hub • Complete and current view of your Customer • Business Benefits Realized within 30 Days • Batch and Real-time access to your customer information • Choice of Hosted or Licensed Solutions • Web services interface • Key Performance Indicators Analysis Dashboard • Graphical representation of the Key PerformanceIndicators • Built on top of out-of-the-box industry standard data marts • Business Benefits Realized within 30 Days • Project Management Dashboard • Real time access to most current statusof all projects • Monitor project status quickly via charts • Drill down to details when necessary

  5. What would turn your Customer Data into Customer Insights? • Available source of unique customers across the enterprise • Association of Customers across multiple systems • Clean source of customer identification attributes • Ability to confidently meet compliance and regulatory requirements • Creation of a customer hub without negatively impacting existing systems

  6. Before Customer Hub [200] - Mr. Michael Smith Finance 55 Maine Street, Tor, ONTARIO M4K L9F [400] – Mr. Michael Smith Jr. 55 Main St., North York, ON M4K L9F ERP CRM [300] - MIKE SMITH JUNIOR 55 MAINE STREET NORTH YORK,ON, M4K L9F [100] - Mr. Mike Smith HR 55 Main Street, Toronto, ON M4K L9F

  7. Customer Hub Input Files dxCustomerHub HR Process Data - Verify -De-Dupe - Match - Merge - Unmerge [100] - Mr. Mike Smith 55 Main Street, Toronto, ON M4K L9F FIN [200] - Mr. Michael Smith 55 Maine Street, Tor, ONTARIO M4K L9F Data Flux CRM [300] - MIKE SMITH JUNIOR 55 MAINE STREET NORTH YORK, ON, M4K L9F ERP Hub Database [400] – Mr. Michael Smith Jr. 55 Main St., North York, ON M4K L9F [100],[200],[300],[400] Mr. Michael Smith Jr. 55 Main Street, Toronto, ON M4K L9F

  8. After Customer Hub [100],[200],[300],[400] Mr. Michael Smith Jr., 55 Main Street, Toronto, ON M4K L9F

  9. Why Denologix Customer Hub? • Availability of complete, accurate and up to date customer data, accessible real-time • A unified view of customers across sales and distribution channels • Compliance with customer-centric regulatory needs • 360º view of the customer • Consistent customer experience • Customer retention and satisfaction • Integrated operationalanalysis • Visibility of a customer across multiple product lines • Non-intrusiveapproach to existing systems • Single source of customers for “Do Not Call List”

  10. Other Benefits • Enterprise-widecustomer identification database • Ease of maintenance of single customer record • Ability to match customers in hub to any external list based on predefined matching criteria • Cross-links for unique customer records to all transaction databases from a single customer database • Quick Implementation: Within 30 days • Cost Savings: Up to 30% savings in development costs for future systems • Integrity of Data: No duplicates or invalid customer records • Analytics: A singlesource - to feed other analytical applications and data warehouses • Scalability: Add new data sources without changing any code

  11. Questions? • Ask now • Ask later Maria Knight Denologix Inc. 161 Bay Street, Flr 26, Brookfield Place, TO M5J 2S1 T: 1 800 261 8382 maria.knight@denologix.com

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