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Making consultation and community engagement meaningful

Making consultation and community engagement meaningful. David Jones. in Scotland. Community empowerment Community engagement Consultation. Meaningful Consultation. Definition of Consultation. Introduction. Consultation.

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Making consultation and community engagement meaningful

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  1. Making consultation and community engagement meaningful David Jones in Scotland

  2. Community empowermentCommunity engagementConsultation

  3. Meaningful Consultation • Definition of Consultation

  4. Introduction Consultation... ... Is the dynamic process of dialogue between individuals or groups, based upon a genuine exchange of views with the objective of influencing decisions, policies or programmes of action A beginning a middle & an end

  5. Meaningful Consultation • Definition of Consultation • Do we consult too much?

  6. Have we gone consultation crazy?

  7. Meaningful Consultation • Definition of Consultation • Do we consult too much? • Clarity of purpose – getting the process right!

  8. Dialogue methods • Feedback • Surveys (Mail, Telephone, Internet, Face2Face) • Documentary • Focus Groups • Discussion Forums • Stakeholder 1to1s • Seminars & Workshops • Consultative Committees • Deliberative events • Citizens Juries • Citizens Panels • Public Meetings • Public Exhibitions • Social Networking Mainly quantitative data gathering Mainly qualitative data gathering Mainly participative

  9. Planning Dialogue Methods & Consultor requirements 1-to-1 Meetings Focus Groups etc e-consultation Exhibitions/ Public events Documentary Surveys Proof Evidence Advice Insight Search ** *** * * * ** ** *** ** ** ** * *** * *** * ** * *** * ** * *** * ** * ** *** ** *

  10. Meaningful... Consultee perspective...it all happens here • Receive invitation to participate • Consider invitation • Decide whether to respond ... Or not • Consult colleagues etc • Identify issues • Resolve disagreements • Write response • Circulate & obtain approval • Submit response • Publish/publicise... Consultation

  11. Meaningful Consultation • Definition of Consultation • Do we consult too much? • Clarity of purpose – getting the process right! • Consultation Before and After….

  12. Meaningful... The three stages...

  13. Meaningful Consultation • Definition of Consultation • Do we consult too much? • Clarity of purpose – getting the process right! • Consultation Before and After…. • Confidence and competences

  14. Meaningful Consultation • Definition of Consultation • Do we consult too much? • Clarity of purpose – getting the process right! • Consultation Before and After…. • Confidence and competences • Respectful feedback

  15. Giving Feedback

  16. Meaningful Consultation • Definition of Consultation • Do we consult too much? • Clarity of purpose – getting the process right! • Consultation Before and After…. • Confidence and competences • Respectful feedback • Evaluation

  17. Effective Engagement • Why is it important? • Informed policy decisions and • better services • Community understanding of • the issues and challenges • Building social capital • Democratic engagement and • ongoing accountability

  18. Effective Engagement • Why is it important? • Relationship management

  19. Effective Engagement • Why is it important? • Relationship management • Putting sustainable structures in place

  20. Effective Engagement • Why is it important? • Relationship management • Putting sustainable structures in place • Achieving a ‘genuine’ culture shift

  21. Community Empowerment Listening to Communities Fund Achieving Community Empowerment Programme Capacity building of organisations and communities Best Value 2/ Single Outcome Agreements Christie Commission Political will Control and power Impact of social media

  22. Social media has replaced porn as the number 1 activity on the web If Facebook was a country it would be the third largest in the world after India and China Years to reach 50 million users - • Radio 38 years • TV 13 years • Internet 4 years • Facebook 200 million in less than 1 year

  23. Standards

  24. Projectionisperceptionis response in Scotland

  25. Making consultation and community engagement meaningful David Jones in Scotland

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