Your GSA Service Schedule Contract: Get it and keep it!

2. Your GSA Service Schedule Contract: Get it and keep it! Breakout Session # 1204 Ralph Lentz April 7 2:30-4:00 PM

3. GSA Service Schedules Over $23,000,000,000 FY08 sales Services - 60% of all schedule sales Sales leaders - IT, MOBIS, PES, Security, FABS, LogWorld Over 17,000 schedule contracts Over 80% contracts with small business

4. Multiple Award Schedules Program Management Federal Acquisition Service Acquisition Management Integrated Technology Services Travel, Vehicle and Card Services General Supplies and Services Acquisition Centers

5. GSS Acquisition Centers Admin Services & Office Supplies Facilities Maintenance & Hardware Greater Southwest Acquisition Center Integrated Workplace Acquisition Center Center for Services Acquisition Management Services Center

6. Is a Multiple Award Schedule Contract Right For You? Assess the marketplace Identify and assess competition Can you meet the solicitation/contract requirements? Develop a schedules contract business plan Take advantage of available training

7. Available Training Vendor Support Center vsc.gsa.gov Pathway to Success The Center for Acquisition Excellence cae.gsa.gov How to Become a Contractor – GSA Schedules Program Office of Small Business Utilization www.gsa.gov/sbu

8. How to get a MAS contract! Go to www.gsaelibrary.gsa.gov Locate the applicable schedule View the solicitation on FedBizOpps Start with “Read Me First” Prepare your offer Submit your offer to the applicable GSA acquisition center

9. Why Offers are Rejected Incomplete offer Significant errors Incomplete or unacceptable project experiences Inappropriate or unsupported labor categories Incomplete or unacceptable pricing Failure to respond to clarification/negotiation requests in a timely manner

10. Incomplete Offer Examples 1449 not completed Not registered in Online Reps & Certs Application Central Contractor Registration (CCR) not current No Vendor Response document provided Financial reports not submitted No order form for Open Ratings Commercial Sales Practices Format not completed

11. Significant Error Examples Offer submitted under expired solicitation Applicable NAIC not included in CCR Pathways training not completed by current employee/authorized negotiator Lack of corporate experience (2 years) Unresolved financial/performance issues Inconsistent information

12. Examples of Incomplete or Unacceptable Experiences Untimely experiences Inadequate number of acceptable experiences Out of scope experiences Unsupported experiences Experiences do not match offered Special Item Numbers

13. Examples of Inappropriate or Unsupported Labor Categories No position description provided No education/experience requirements Overhead labor categories offered Labor categories that do not relate to the service proposed

14. Examples of Incomplete or Unacceptable Pricing No identified Most Favored Customer Basis of pricing not identified (Commercial Price List or Market Pricing?) Pricing not supported No method of escalation proposed Inclusion of Industrial Funding Fee (IFF) not indicated Foreign/domestic and government/contractor site not addressed

15. How to keep your MAS contract! Complete/current GSA Advantage SIP file Market your services Timely submission of IFF on sales Maintain your contract Mass modifications Address or contact changes Novation or name change Price changes Add/delete services

16. Why Contracts are Cancelled Lack of Sales (no/low sales) Contractor request or contractor goes out of business Multiple contracts, same schedule Out of scope work Poor contractor performance (not reporting sales/remitting IFF, not in GSA Advantage, inadequate contract management)

17. Meeting Sales Requirements Required Sales: $25K 1st two years, $25K yearly after two years Marketing Resources www.sba.gov www.fedbizopps.gov www.gsaadvantage.gov www.gsa.gov/mgmtservices

18. Industrial Operations Analyst Reviews Administrative Contracting Officer representative Not an “auditor” Conduct periodic reviews Contractor Assist Visit Report Administrative Report Card

19. Available Information View the New Contractor Orientation website at http://vsc.gsa.gov Vendor Information Reporting Sales The Steps to Success Vendor Training New Contractor Orientation Webcast SIP Web Training

20. Additional Information Office of Small Business Utilization www.gsa.gov/sbu Doing Business With GSA Schedule Specific Help (Example) www.gsa.gov Products and Services Professional & Technical Solutions Business Consulting (MOBIS)

21. Options GSA sends initial letter sent 150-180 days prior to contract expiration date Timely contractor response required Reviewed by contract specialist Goal is to exercise 30 days prior Pre-award audits are the exception

22. Options Continued Expect to be asked to “clean up” the contract SIN, labor categories, support products not sold Update GSA Advantage file Address unresolved performance problems

23. Pre-Award Audits GSA IG reviews Coordinated with GSA PCO Audits selected based on sales and PCO identified issues Notification letters sent 210 days prior to contract expiration date May result in temporary contract extension

24. Why Options are not Exercised Lack of sales (no/low sales) Out of scope work Lack of required documentation (CCR, ORCA, Sub K Plan, CSP, novation, etc.) Contractor request or contractor goes out of business Pricing not fair and reasonable Poor contractor performance (not reporting sales/IFF, not in Advantage, inadequate contract management) Multiple contracts, same schedule Response to GSA contract specialist not timely

25. Want to know more? GSA Schedules Contract Training www.gsa.gov/Portal/gsa/ep/eventView.do?audienceId=1168&byAudienceId=y GSA EXPO 2009 June 9-11, San Antonio TX Center Industry Day(s) MSC Industry Days, Aug 18-19, Seattle

26. Questions? ralph.lentz@gsa.gov