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Managing Groups and Teams

Managing Groups and Teams. SYNERGY. Process gains & losses within the group. DETERMINANTS OF EFFECTIVE TEAMS. Team Design Factors Internal/Process Factors Inhibitors and Contributors. TEAM DESIGN. Supportive Context Upper management commitment Resources Education Information

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Managing Groups and Teams

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  1. Managing Groups and Teams

  2. SYNERGY • Process gains & losses within the group

  3. DETERMINANTS OF EFFECTIVE TEAMS • Team Design Factors • Internal/Process Factors • Inhibitors and Contributors

  4. TEAM DESIGN • Supportive Context • Upper management commitment • Resources • Education • Information • Clear Direction • Clearly specified end-states to be achieved • Set limits/parameters • Boundaries • Engaging (compelling) • “Stretch” for the group • Authority to manage the work

  5. SPECIFY ENDS NO YES NO SPECIFY MEANS YES

  6. TEAM DESIGN • Supportive Context • Clear Compelling Direction • Authority to manage the work—The Means • Enabling Structure (Membership) • Bounded • Small size (ideal < 6; max 9) • Skill level • Right mix of skills • Technical, Problem solving/decision making, Interpersonal • Heterogeneous

  7. Inhibitors Loafing/domination Individual Goals Turf battles Role ambiguity Counter-productive Group Norms Unhealthy conflict Group Think Contributors Total Participation Common Goal Specific goals/roles Including deviant Productive norms (EI) Cohesiveness Trust Collaboration Healthy Conflict PROCESS FACTORS

  8. Building Effective Teams • Design • Supportive context (external support, training, resources) • Clear compelling direction w/authority • Structure (size, skill level/mix)

  9. Building Effective Teams • Process • Assess strengths and weaknesses • Clarify roles • Common Goal? • Total Participation? • Causes? • Appraise Individual and Group Performance • Establish productivity norms (EI) • Group relationships & Interactions • Foster cohesiveness, collaboration, trust; • Conflict

  10. Group cohesiveness (liking) • Cohesion leads to: • + communication, collaboration, trust • + resistance • + satisfaction • small + in performance • Greater in smaller, military, and sports • Depends on norms - (highly cohesive groups more likely to accomplish goals, but groups can choose high or low performance goals) • Other concerns?

  11. DEVELOP COHESIVENESS

  12. FORMING PHASE Establishing relationships Testing the relationships Finding existing norms STORMING PHASE Experiencing interpersonal conflict Resisting group pressure Forming political coalitions NORMING PHASE Producing a group leader Forming new group norms Developing group cohesiveness PERFORMING PHASE Performing task-related functions Clarifying individual roles Solidifying teamwork

  13. FORMING PHASE Establishing relationships Testing the relationships Finding existing norms STORMING PHASE Experiencing interpersonal conflict Resisting group pressure Forming political coalitions NORMING PHASE Producing a group leader Forming new group norms Developing group cohesiveness PERFORMING PHASE Performing task-related functions Clarifying individual roles Solidifying teamwork You need to allow these to work... You need to create a situation where they can work...

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