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Municipal Gas Authority of Georgia

Municipal Gas Authority of Georgia. Member Services Member evaluations 2011 Borough of Chambersburg. Member Evaluations. General Information Member: Chambersburg Main Contact: John Leary Pipeline: Texas Eastern Region: Southern Service Area: Franklin County .

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Municipal Gas Authority of Georgia

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  1. Municipal Gas Authority of Georgia Member Services Member evaluations 2011 Borough of Chambersburg

  2. Member Evaluations General Information Member: Chambersburg Main Contact: John Leary Pipeline: Texas Eastern Region: Southern Service Area: Franklin County

  3. Member Evaluations Vital Signs - Customers • Total Customers: 5,297 - Residential 4,448 - Commercial 824 - AG 0 - Firm Industrial 6 - Interruptible 19 • Total Gas Services: 5,477 • Total Inactive Services: 180 • Inactive Services / Active Services 3% • Gas Customers / Water Customers 62%

  4. Member Evaluations Vital Signs – Annual Throughput & Sales • 2010 Annual Throughput: 972,816 Mcf / Yr. • 2010 Annual Sales: 972,816 Mcf / Yr. - Residential 292,591 Mcf / Yr. - Commercial 289,878 Mcf / Yr. - AG & Firm Industrial 58,427 Mcf / Yr. - Interruptible 331,920 Mcf / Yr. • Residential (use per customer) – 65.8 Mcf • Commercial (use per customer) - 352 Mcf

  5. Member Evaluations Vital Signs – Financials 0607080910 Annual margin (000’s) - - - -$2,470 Return check (000’s) $119 213 245 271 248 Transfers (GF) (000’s) - - $350 365 375

  6. Member Evaluations Vital Signs – Rate of Lost and Unaccounted For Gas

  7. Member Evaluations Standard Services Delivery Budget Forecast: No Retail Tracker: No Industrial Billing Rate Notices (#): Yes Rate Study: Yes Marketing Program: Yes Communication Services: Yes

  8. Member Evaluations Current Projects • Providing invoices for the power plants • Assisting in the implementation of Main Street Energy Efficiency Financing Program • Providing materials for their customer service events • Reviewing TETCO Pipeline contracts and making recommendations

  9. Member Evaluations Future Opportunities • Interest expressed in a fuel oil conversion program • Interest expressed in exploring Pennsylvania shale gas opportunities for the supply portfolio • Potential (?) NGV opportunity / UTD R&D field test

  10. Member Evaluations Issues / Concerns • Due to distance - to what extent MS is able to increase engagement levels? • Leverage APGA meeting opportunities to discuss Chambersburg initiatives

  11. Member Evaluations Engagement Level Measurement • Gas Authority Engagement Level - SRCS - PACE - Hedge Program - Regional Meetings - AMM - Budget Forecast - Rate Trackers - Communications • Marketing & Sales Engagement Level - Financing Program (MS) - Rebate Program - Effective Network - Print Ads - Radio Advertising - TV Advertising - Website Advertising - Sales Champion

  12. Member Evaluations Gas Authority Engagement Level • SRCS • PACE • Hedge Program • Regional Meetings • AMM • Budget Forecast • Rate Trackers (Retail / Industrial) • Communications

  13. Member Evaluations Marketing & Sales Engagement Level • Main Street Financing Program • Rebate / Incentive Program • Effective Appliance / Sales Network • Print Ads – Brochures, Etc. • Radio Advertising • TV Advertising • Website Advertising • Sales Champion

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