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Municipal Gas Authority of Georgia

Municipal Gas Authority of Georgia. Member Services Member evaluations 2011 City of aShburn. Member Evaluations. General Information Member: Ashburn Main Contact: Ben Taylor Pipeline: Southern Natural Region: Southern Service Area: Turner County. Member Evaluations.

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Municipal Gas Authority of Georgia

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  1. Municipal Gas Authority of Georgia Member Services Member evaluations 2011 City of aShburn

  2. Member Evaluations General Information Member: Ashburn Main Contact: Ben Taylor Pipeline: Southern Natural Region: Southern Service Area: Turner County

  3. Member Evaluations Vital Signs - Customers • Total Customers: 675 - Residential 589 - Commercial 82 - AG - Firm Industrial 4 - Interruptible • Total Gas Services: 675 • Total Inactive Services: 132 • Inactive Services / Active Services 20% • Gas Customers / Water Customers 57%

  4. Member Evaluations Vital Signs – Annual Throughput & Sales • 2009 Annual Throughput: 40,057 Mcf / Yr. • 2009 Annual Sales: 39,486 Mcf / Yr. - Residential 17,424 Mcf / Yr. - Commercial 20,196 Mcf / Yr. - AG & Firm Industrial 1,866 Mcf / Yr. - Interruptible 0 Mcf / Yr. • Residential (use per customer) – 29.4 Mcf • Commercial (use per customer) – 277 Mcf

  5. Member Evaluations Vital Signs – Financials 0607080910 Annual margin (000’s) - - - - - Return check (000’s) $25 $31 $21 $32 $31 Transfers (GF) (000’s) - - $80 $80 $80

  6. Member Evaluations

  7. Member Evaluations Vital Signs – Rate of Lost and Unaccounted For Gas

  8. Member Evaluations Standard Services Delivery Budget Forecast: No Retail Tracker: No Industrial Billing Rate Notices (#): No Rate Study: No Marketing Program: Yes Communication Services: Yes

  9. Member Evaluations Current Projects • City converted propane air facility / retail propane service provider • 108 Propane Tank Rentals • Working with LINK (Energy Service Performance Company) - promote tank-less water heating in county buildings • Received ARRA/GEFA grant / to install gas tank-less water heaters (coordinating for above project)

  10. Member Evaluations Future Opportunities • Assisting in implementing Main Street Energy Efficiency Financing Program • Working with LINK contact to develop an incentive package for tank-less water heaters • Increase residential use per customer

  11. Member Evaluations Issues / Concerns • No data, difficult to obtain information from the city • Developing an internal champion / beyond main contact

  12. Member Evaluations Engagement Level Measurement • Gas Authority Engagement Level - SRCS - PACE - Hedge Program - Regional Meetings - AMM - Budget Forecast - Rate Trackers - Communications • Marketing & Sales Engagement Level - Financing Program (MS) - Rebate Program - Effective Network - Print Ads - Radio Advertising - TV Advertising - Website Advertising - Sales Champion

  13. Member Evaluations Gas Authority Engagement Level • SRCS • PACE • Hedge Program • Regional Meetings • AMM • Budget Forecast • Rate Trackers (Retail / Industrial) • Communications

  14. Member Evaluations Marketing & Sales Engagement Level • Main Street Financing Program • Rebate / Incentive Program • Effective Appliance / Sales Network • Print Ads – Brochures, Etc. • Radio Advertising • TV Advertising • Website Advertising • Sales Champion

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