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LibQUAL+ ® : The UK and Irish Experience

LibQUAL+ ® : The UK and Irish Experience. Selena Killick Library Quality Officer, Cranfield University J. Stephen Town Director of Information, The University of York. &. Consortium Composition. Expectations. Highest Desired. Least Desired. Perceptions. SCONUL Overall 2011.5.

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LibQUAL+ ® : The UK and Irish Experience

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  1. LibQUAL+®: The UK and Irish Experience Selena Killick Library Quality Officer, Cranfield University J. Stephen Town Director of Information, The University of York

  2. &

  3. Consortium Composition

  4. Expectations

  5. Highest Desired

  6. Least Desired

  7. Perceptions

  8. SCONUL Overall 2011.5

  9. SCONUL Overall 2004

  10. Comparisons

  11. SCONUL & ARL Comparisons: 2004 – 2011.5Dimension Summary

  12. SCONUL & ARL Comparisons: 2004 – 2011.5Affect of Service

  13. SCONUL & ARL Comparisons: 2004 – 2011.5Information Control

  14. SCONUL & ARL Comparisons: 2004 – 2011.5Library as Place

  15. National Student Survey Comparisons Aspiring to be “Good Enough”

  16. LibQUAL+® Results in Action

  17. The Library is one of the most oppressively depressing locations on the face of the earth; its ugly décor and offensive lighting gnaw at the soul and the carpeting is an invitation to madness £14 million improvement programme now underway at St. Andrews to renovate the Library, expand the collection and increase study space.

  18. Secured additional funding to increase resources • Improved liaison with Academic staff regarding recommended readings • Increased e-books where possible • Increased journal subscriptions • Implemented cross-searching database • Improved Library Website • Developed online information literacy tool • Improved help provision via 24/7 Chat cooperative

  19. Added /enhanced computing, printing and photocopying facilities • Upgraded catalogue only ‘quick search stations’ • Introduced express PCs – maximum login time of 20 minutes • Increased Study Space • Reduced access to external visitors at busy times • Introduced a study area for researchers • Introduced/improved study zones to control noise • Improved temperature and ventilation

  20. National Outcomes Libraries are being transformed into rowdy social spaces… many of the changes have had unfortunate – even disastrous – consequences for the place of libraries in university scholarship and study. Response published in the next edition of THE from SCONUL outlining that LibQUAL+® results show that academic staff perceptions of library buildings are the highest they’ve ever been. Sharpe, K. 2009. Quiet, please. Times Higher Education . 5 November. [Available Online].

  21. Conclusions

  22. Conclusions • Greater use of LibQUAL+ by Pre-1992 Universities • Biannual participation for ~half of users • Expectations rising in most areas • Perceptions rising also • Not quite as good as ARL • LibQUAL+ provides more information than NSS • LibQUAL+ helps Libraries to develop and improve services • The carpet at St. Andrews used to be mental!

  23. Acknowledgements • Amanda Conway, Dorothy Vuong, Karen Ready, Jacqui Dowd, John MacColl and the rest of the SCONUL LibQUAL+ Participants • The ARL LibQUAL+ Participants • SCONUL Working Group on Performance and Quality • Martha, Bruce, Colleen, David and the rest of the LibQUAL+ team

  24. Thank you! Selena Killick s.a.killick@cranfield.ac.uk Tel: +44(0)1793 785561 J. Stephen Town Director of Information, The University of York

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