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What is Remedy

What Makes Remedy a Good Product?. A single configuration management database that provides an enterprise view into an organization's IT infrastructureA single user interface to provide tighter integration of IT process such as incident, problem, change, and configuration management. Why Make Reme

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What is Remedy

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    1. What is Remedy? A commercial software package that provides automated tools for: Service Desk Incident Management Change Management Service Level management Problem Management Configuration Management

    2. What Makes Remedy a Good Product? A single configuration management database that provides an enterprise view into an organization’s IT infrastructure A single user interface to provide tighter integration of IT process such as incident, problem, change, and configuration management

    3. Why Make Remedy a Shared Service? Reduce individual customer department costs by providing shareable environment Provide latest versions and offering greater functionality for different entities Provide backup and operational recovery

    4. Why Now? DTS is implementing Remedy 7.0 Shareable environment ITIL Compliant Web Based Future enhancements: Service Request Module Opportunity to leverage DTS implementation to meet customer needs

    5. Which Customers Want a Remedy Shared Service? List of potential departments: Department of Alcohol and Drug Programs Employment Development Department Department of Health Services Office of Systems Integration Department of Water Resources Department of Motor Vehicles Department of Aging Department of Corrections and Rehabilitation

    6. What is the Status at DTS? Designing Remedy for shareable environment DTS will be converting to Remedy version 7.0 in 3Q/4Q 2007

    7. Recommended Action Approve Concept Exploration Document for Remedy Shared Service Direct DTS to go forward with development of a Business Plan (including a business analysis, technical analysis, and financial analysis) addressing the requirements and costs of Remedy Shared Service offering

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