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Career Service Authority City and County of Denver

Career Service Authority City and County of Denver. Organization Development Strategy Overview 5 August 2010. OD Defined. Organization Development: Facilitates interaction between people and structure to align with organization goals

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Career Service Authority City and County of Denver

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  1. Career Service AuthorityCity and County of Denver Organization Development Strategy Overview 5 August 2010

  2. OD Defined Organization Development: • Facilitates interaction between people and structure to align with organization goals • Is to an organization as a physician is to a human body; OD practitioner "diagnoses" the most important priorities to address, recommends a change management plan, and then guides organization through necessary change. • There are different tools that can be used to implement needed change

  3. OD Services • Consulting • Assistance or advice to help clients solve a particular problem or range of problems within specific areas of their business • Strategic Planning • Establishing future course for an organization (includes both organizational redesign and business process redesign) • Change Management • A multidisciplinary, structured approach to transitioning individuals, teams and organizations from current state to desired future state • Includes conflict management / resolution, performance management, meeting and group facilitation, executive and management coaching, training and team building

  4. OD Benefits • Increases agency productivity, resilience & creativity • Captures efficiencies, resulting in cost savings & increased citizen trust in government • Decreases employee and management anxiety

  5. CSA OD Strategy • Activation process: request for specific service, Citywide impact, observation of patterns, recurring issues, media sensitivity, etc. • ADDIE model • Determine involvement: OD, HRS, media relations, outsource

  6. ADDIE Model CSA typically uses ADDIE Model: • Assessment • Clarify problem or performance gap, establish goals and objectives; identify existing knowledge and skills • Design • Design phase should be systematic (logical, orderly strategy) and specific (each element implemented with attention to detail) • Develop • Developers create and assemble elements created in design phase • Implement • Plan is put into action • Evaluation • Consists of two parts: formative (improves programs; is present in each stage of ADDIE) and summative (provides feedback opportunities from stakeholders)

  7. Next Steps • Align with HRS • Introduce OD strategy to CSA staff • Introduce to City agencies • Expected full rollout completion: September 2010

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