TRIP OPTION TRAVEL & TOURS

1. TRIP OPTION TRAVEL & TOURS TECHNICAL RULES TRAINING

2. Is an Online Travel Portal Provider for Airlines, Hotels, Ferry, Buses, and Tour Packages. We design a single platform for all travel needs to simplify travel business and simply create more profits. MISSIONTo provide the best and quality service to our valued customers, individual or corporate by making them happy and satisfied. VISIONWe aimed for a long-term business partner and provide the best travel solutions for every travel needs.

3. Our System Easy to use system Dispense accurate and on time data Customized Reports Instant Booking & Issuance of e-ticket No large deposit to Supplier Single window-easy to operate solutions for all travel products and services. Low-fare airlines, Full Service carriers Access to the best available rates of hotels in the domestic and International markets. No complicated GDS codes to master. Manage your business from anywhere in the world. Multiple product and revenue options. Increase your revenue and achieve fast time to market.

4. Trip Option Policy TRIP OPTION is committed to safeguarding its user privacy. We request all our users to read the following privacy policy to understand how their personal and business information will be treated that you share with us. We would like to assure you that we follow appropriate standards when it comes to protecting your privacy on our websites. We collects Information from its user when they register to gain access to purchase air tickets, bus tickets, hotel booking and mobile recharge services from our website. During the registration the travel data we store may include: Name, Address, and Email, travel schedules, accommodations, and reservation information. The Information you share with us is kept highly confidential, will be shared only for competing your travel needs. Some policies are subject to the change, it will be posted on the website with the effective date. So please be sure to access the website regularly to ensure you understand the current Policies. Trip Option will attempt to respond to all reasonable concerns or enquiries within five business days of receipt. Thanking you for using Trip Option.

5. WEBSITE USER: • You are solely responsible for maintaining the confidentiality of your account and for restricting access to your computer. • You are responsible for all activities that occur on you account. • You must ensure that all the information you enter I the website (www.tripoption.com/portal) are accurate and valid. • It is your responsibility: • To update your company contact information to TRIP OPTION via email. • To update your WEBSITE CMS about your company profile, • To follow the terms and condition set by the suppliers (Airline, Ferry, Bus, Hotel, Tour Packages, Travel Insurance, Car Hire/Rentals and E-load). • Be UPDATED! Be connected with us through, • FACEBOOK: http://www.facebook.com/tripoptiontravels • WEBSITE: www.tripoptiontravel.com

6. TRIP OPTION OFFICE HOURS:Monday to Saturday 8:00am to 5:00pm • All requests beyond the office hours will be accommodated the next working day.

7. BANKING & FINANCE • B. MANAGER’S CHEQUE AND CHEQUE • Subject to 3 banking days clearing period. • C. OVER – THE COUNTER (TRIP OPTION OFFICE) • Request should be made through Agent’s portal. Use AR # as reference code. ONLINE - BANK TRANSFER Agents are the one to enroll their deposit on their TRIP OPTION account. Update the request thru TRIP OPTION portal using the last 10 digits on the transaction or confirmation ID from the bank and with attachment of deposit slip. • AGENT REMINDERS! • All bank deposit should be requested through portal on same date of transaction. • All information should be correct: amount, date, bank of transaction and branch name. • System does not accept centavo. • Top up will be visible on the NUMERIC SIGN on the upper corner of the page. (Check email request fund notification)

8. SAMPLE TRANSACTION SLIP

9. BANKING DOWN SYSTEM Please be advised that Agents may experience downtime system, kindly send us the scanned copy of deposit slip including the branch where you deposited to tripoptionmarketing@gmail.com PLEASE BE ADVISED! Monday- Sunday : 8:00 am – 5:00 pm BANKING: Top up ahead of time to avoid time loss, client loss, and low fares loss especially on FRIDAY and Saturday, Sunday. Please be advised that Agent may experience delay in Deposit update on peak banking periods.

10. Airline Booking Guide Terminologies and Applicable Fees

11. APPLICABLE FEES Note: Low Cost Carriers will be settled before departure.

12. MANDATORY ELEMENTSFOR AIRLINE TICKETING

13. PASSENGER TYPE

14. TYPES OF TRAVEL These are the types of travel which can be booked on the portal. For Multi-destination Itinerary, please consult Air Support.

15. Airline Booking Guide Request Amendment/Changes Procedure

16. OFFLINE REQUEST PROCEDURE ( via EMAIL) • Step 1: Send details through email to our Support Team • with proper format and labeling. • Step 2: Quotation will be given by support. • Response time will depend on airline’s feedback • Step 3: Confirmation from Agent in the quotation sent • by support team. • Note: • Terms and Conditions vary as per airline policy. • Ensure that all details are correct before you confirm to any quotation given by the support.

17. FOR REBOOKING QUOTATION • **REBOOKING TIME FRAME • DOMESTIC and INTERNATIONAL • AK/Z2/PQ ( Air Asia/ Air Asia Zest/ Air Asia Philippines): • more than 48 hours prior departure (working days only) • PR(PAL/ Philippine Airline) : depend on ticket restrictions • **PRICE QUOTATION: • Corresponding CHARGES/ FEES may apply depending on airline policy.

18. II. NAME CORRECTION FORMAT(Spelling) • **REBOOKING TIME FRAME • DOMESTIC and INTERNATIONAL • more than 48 hours prior departure (working days only) or depending on ticket validity. • **PRICE QUOTATION: • Corresponding CHARGES/ FEES may apply depending on airline policy.

19. GROUP BOOKING PROCEDURE (OFFLINE REQUEST) • NOTE: • Check the Specific Travel date of your client/s. You may refer the flight details on your Airline Ticketing Portal. • Given quotation will depend on the airline’s response on the availability of the request. • Airline’s terms and condition applies. • For Child/ Infant passengers, please provide the date of birth per pax • Senior Citizen rate is not applicable on international flights. For Domestic routes, always provide a valid OSCA ID, for evaluation of the Airline. • Blockings of Group Seats will depend on Airline’s minimum requirement. • For example: For Blockings, a minimum of 25 Passengers are required for Cebu Pacific (International Flights.

20. BAGGAGE ALLOWANCE LOW FARE AIRLINES

21. BAGGAGE ALLOWANCE FULL SERVICE CARRIERS/ AIRLINES • NOTE: • FBA (Free Baggage Allowance) for PR • Airlines with the option of GO LITE do not have FBA, instead ca add and modify baggage allowance. • Add on baggage will be added with certain amount depending on the size.

22. INTERNATIONAL CARRIERS

23. TICKET RESTRICTIONS As Ticketing Agent, please ensure to understand the restriction of the ticket(s) you have.

24. TICKET RESTRICTIONS • TICKET VALIDITYTickets are usually valid for a year from date of issue unless stated otherwise on the ticket. Please always check your tickets.

25. AGENT REMINDERS

26. General policy Per Passenger Type : • To create name element for infant, it must be associated to an Adult PNR. Please secure a copy of Infant’s birth certificate for documentation. • Child’s age must not exceed within 11 year’s old and 11 months. (6 months before travel period). Name extension (e.g. JR, III,IV,V) must be put after the last name of passenger. For unaccompanied Minor(s) please secure DSWD Permit, Authorization Letter for the Guardian allowing the minor to travel alone and valid IDs for documentation. Airline fees and charges may apply. Some airlines do not allow children to travel alone for Unaccompanied Minor(s) please check with the airlines. Senior Citizen (DSCNT) is not allowed to be combined with other passenger types (must be done in separate booking). Ensure to secure a copy of OSCA ID. Please indicate SSR- Special Service Request for passenger with special needs for best airline passenger assistance. Expectant Mothers- Airlines refuse carriage of pregnant guests 34weeks . It is a requirement to bring medical certificate stating the age of gestation (AOG) with notation ‘Fit to Travel’ and signed by their personal physician. 6. Passport- 6mos before expiration/ prior to departure. (validity period minimum 6mos)

27. REFUND

28. REASON FOR FULL REFUND

29. Note: • Subject to documentation and airline evaluation and approval. • To be processed directly at the airline by the passenger or can be done by the • Travel agent through Trip Option.. (Only Travel Agents are allowed to transact directly at Trip Option, direct transaction from the passenger(s) is not permitted). • Transaction fee is NON REFUNDABLE. • Refund may be applied in accordance to the restriction attached to the ticket. • Refund process period (Domestic: 2-3 months and International: 4-6 months upon filing).

30. Holiday Travel Package

31. FOR HOTEL AND TOUR QUOTATION Step 1 : Email Inquiry

32. Step 2 : Reply of Confirmation NOTE: Tour Supplier’s terms and condition applies. Quotation will be given at least 24-48 hours upon request and will depend on the supplier’s response on the availability of Tour Packages. Please follow the format provided. Incomplete details will result in delayed reply. For Twin or Tri-City Inquiry, kindly indicate the arrival and departing place of Guest.

33. Note : • After confirmation agent’s will give you Service Voucher as Proof of Purchase. • Print and present the voucher upon arrival together with Valid Id’s of the representative of the voucher to Hotel/Tours and or Transfers pick up/drop off. • Travel & Tours (Hotel, Tours, Transfers policy) is strict to cancellation and amendment/s. • Our portal is system generated/book and buy basis.

34. TRIP OPTION TRANSPORT SERVICE Our Service Provides : 1. Door to door service (pick and drop off to and from the house) 2. Airport Transfers (Rural areas/Metro Manila) 3. Car/ Van Hire (with Driver) 4. Car / Van Rental (Self Drive) Quotation Procedure : • Offline request / subject for quotation. • Agent’s will give quotation format, fill out all the information required. (Name of the passenger, pick up location, time etc.) • At least 2 hours interval for pick up/ drop off to avoid excess charge. • Rates are commissionable/ you can add your service fee. • Transfers are subject to terms and conditions.

35. Booking Procedures : • Booking should be made at least 24 to 48 hours prior to actual reporting time. • Cut off time for reservation is 4:30pm. • Supplier will confirm the booking 1-2 hours upon receipt of email. • Agent/s will give voucher as proof of purchase/ present upon arrival with valid Id/s.

36. ONLINE BUS & FERRY

38. For transport terms & conditions please email totripoptionmarketing@gmail.com to provide the copies.

39. Support Team/ Marketing