Над я Миленкова – IBM България Май 31, 2004

1. On Demand управление на ИТ системи:Какво е новото в IBM Tivoli за увеличаване гъвкавостта и качеството на услугите Надя Миленкова – IBM България Май 31, 2004

2. Traditional IT On Demand Automation Addressing the Challenges • Manage resources • Measure transactions • Weak links with users and business processes • Hard to bridge IT internal to business and processes • Focus on providing IT services to customers • Adapt infrastructure to business needs • Align and deliver service levels based on business processes • Provide computing and business capacity on demand On Demand: Business Driven IT Services IT Services Business Policy User/Customer Connections Business Processes Business Applications IT Resources

3. New and Improved offerings help you in your step by step approach Goals: Improving IT Operations Improving Business Flexibility Manage Business Integration Manage Resources Manage IT Processes Manage IT Automation • Patch management • IBM Tivoli Configuration Manager • Managing complexity Provisioning • IBM Tivoli Provisioning Manager • IBM TotalStorage Productivity Center with Advanced Provisioning Identity Management Infrastructure Simplification • IBM eServer i5 • IBM eServer zSeries • IBM eServer BladeCenter and IBM Director Multiplatform Virtualization Engine Intelligent Orchestration IGS Autonomic Computing Readiness Engagement • Test Floor Automation • TMTP& Robot • Compliance • IBM Content Management for Message Monitoring & Retention • IBM Tivoli Security Compliance Manager • Industry offerings Basic Basic Managed Predictive Adaptive Autonomic 4 2 3 5 1 Levels of Automation Levels of Automation

4. Increase Business Flexibility toSupport Change & Innovation Improve Service Levels (QoS) Reduce Cost and Increase Productivity Levels of Automation On Demand Automation Addresses Your Needs Improving IT Operations Improving Business Flexibility Sense Govern Change Correlate • Inventory • Monitoring • Remote Management • Access Management • Directory Integration • Backup / Restore • Virtualization • Intelligent Orchestration • Web Infrastructure Orchestration • Event Management • System Automation • Workload Scheduling • Capacity Planning • Provisioning • Business ServiceManagement • Provisioning • Distribution • Identity Management • Information Integration • Business Integration Based on IT Process Models (ITIL, CMM, etc.) Based on IT Process Models (ITIL, CMM, etc.)

5. On Demand Automation Delivers Measurable Value Business Service Management Infrastructure Orchestration Manage using business priority, manage service levels Sense, triggers, respond according to business goals • 40-50% savings in SLA reporting • Increase resource utilization avg. from 20% - 50% • 30-40% reduced admin time • 15-30% savings on time for root cause determination, downtime Availability Security Optimization Provisioning Ensure Health and appropriate functioning of IT Protect information assets, confidentiality and data integrity Make available right resources to right processes and people Ensure most productive utilization of IT • 27-32% savings triage time • 25-35% higher first call close • 35-40% reduced admin time • 35-40% reduced access time • 20-25% greater utilization • 40-50% fewer batch restarts • 15-35% less capital outlay • 25-30% reduced spec req’ts Resource Virtualization • 10-25% saving in physical consolidation • Increased storage utilization up to 3X Single, consolidated, logical view of and easy access to all available resources in a network -   Source: The Business Value of On Demand Management, IDC, Feb. 2004 in collaboration with Alinean’s estimated ROI and value analysis research with 27,000 WW customers

6. On Demand Automation: Delivery Continues “ Star Technology is totally committed to a total on demand strategy. Automation and virtualization in the data center are the enablers, and IBM Tivoli Intelligent ThinkDynamic Orchestrator is the tool we need to get us there. — Mark Lamb, Technical Director, Managed Services, Star Technology Group 14 New On Demand Automation Offerings IBM Virtualization Engine ” Candle Acquisition OPAL Security Alliance – IBM/Cisco 2004 Project Symphony ThinkDynamic Acquisition On demand Automation Blueprint Levels of Automation 2003

7. Configuration Management Database (CMDB) New Virtual CMDB contains relevant details of all configuration items and the relationship between them – ITIL required database 2004 IBM Tivoli Provisioning Manager (Jun) IBM Tivoli Intelligent Orchestrator (Jun) IBM Virtualization Engine (Sep) IBM TotalStorage Productivity Center (Dec) Universal Management Infrastructure (Dec) 1H2005 IBM Tivoli Business Systems Manager IBM Tivoli Configuration Manager IBM Tivoli Monitoring for Transaction Performance IBM WebSphere Business Integration IBM Rational Robot Today Open Standards Web Services Resource Framework Common Infrastructure Model ITIL Best Practices CommonCMDB Tomorrow

8. Powered by TPM Change Enhanced Automate Complex Tasks Done Manually TodayIBM Tivoli Provisioning Manager Deploys and configures servers, storage, networks, applications and resources, automating best practice IT processes Heterogeneous Server Provisioning • Deploy & reclaim network topologies • New workflows: • HP/UX, IBM eServer iSeries, WebSphere, DB2, MS ADS, MS SQL and Exchange, Siebel, SAP Introducing Storage Provisioning • IBM TotalStorage Productivity Center • Advanced Provisioning: • Storage Area Network Manager • MDM Tivoli Provisioning Manager takes server from bare metal to deployment in < 2 hours WebSphere Server Pool “One Button Provisioning” • Installs OS, • SW Stack, • Adds to Server Pool

9. System Services IBM Virtualization Engine™ Systems Technologies Operating Systems Powered by TPM Powered by TPM Powered by TPM Powered by TPM Tivoli Provisioning Manager IBM Tivoli Intelligent ThinkDynamic Orchestrator The On Demand Automation Strategy Powered by Tivoli Provisioning Manager Systems Provisioning Packaged Solutions WebSphere Provisioning IBM Server Allocation for WebSphere Application Server Integrated Offerings Integrated Offerings Licensed Products IBM Web Infrastructure Orchestration Provisioning for Blades Infrastructure Orchestration

10. Change Automate Deployment/Installation of Software and PatchesIBM Tivoli Configuration Manager Enhanced Helps automate patch management and reduce operational costs delivering a more reliable IT infrastructure • Define Model Configurations • Publish Models to Appropriate Resources • Enforce Model to All Resources Source: Robert Francis Group, "Total Cost of Ownership for Enterprise Application Workloads" February 2004 • Patch Management Field Guide • Simple patch deployment and installation • Enforce patch integrity It only takes one worm or runaway virus to kill the network! • Configuration Management • Extended Pervasive Device Support • Resource Models Automate Consistent Implementation of Standard Configurations

11. Change Automate Key Identity Management Tasks for SecurityCISCO and Tivoli Identity Management Integration Integrated suite of security products for managing users, access, and systems by automating manual tasks, protecting unauthorized access, and allocating resources based on business policies Automate password reset/sync Business Value • 35-40% reduced admin time • 35-40% reduced access time • 1 admin to 5,000 users versus 1 to 500 • User self-service reduces help desk costs up to 40% Secure identities and lower support costs with Identity Management Simplify portal sign-on while protecting content Manage security policies at the point of entry into the network with Tivoli Identity Manager integrated with Cisco

12. Powered by TPM Sense Automate and Virtualize Systems and Storage ProcessesIBM Virtualization Engine New Integrated and lab tested systems technologies and systems services with servers and storage that simplifies the infrastructure and reduces management complexity. Platform for virtualization to manageand allocatesystemresources Manage and allocate pools ofstorage resources in an optimized way System Services IBM Virtualization Engine™ • Workload Management across enterprise Systems Technologies • Data Pooling and Heterogeneous Management Operating Systems • Workload distribution speed access, increase utilization • Seamless infrastructure changes improves application availability • Resource provisioning respond to workload demand • Resource provisioning responds to capacity needs • Manage memory, CPUs, adapters, partitions and OSs dynamically within a system

13. Change/ Sense Streamlining Lifecycle Management from Development to Test and DeploymentTest Environment Automation Enables automation of application transaction analysis during test and the deployment of a full certification test environment in alignment with your production environment configuration Deploy and Configure Test Environment Test and Problem Determination Deploy Test Code to Environment Automated Problem Determination Automated Test Environment Deployment • Transaction decomposition • Root-cause isolation • Rational Robot & Tivoli Monitoring for Transaction Performance • Automated deployment and configuration of test environment • Workflows in Automation Catalog • Rational Test Manager and Tivoli Provisioning Manager

14. Change/ Govern Automate Policies and Address Regulations New Arm clients with IT capabilities to address an increasing number of government and industry regulations. Compliance IBM Content Management for Message Monitoring and Retention Address regulations such as SEC rule 17a-4 and NASD rule 3010 & 3110 Governance IBM Tivoli Security Compliance Manager Internal security policy compliance by identifying vulnerabilities and violations License IBM Tivoli License Manager Measures real-time license usage across heterogeneous systems, minimizing costs and maximizing software licenses rights

15. Pass Audits with flying colors! • Single database with license inventory and usage data • Manages licenses in terms of the contracts you have with vendors • Management reports Manage your software costs • Determine unused licenses and redistribute them • Hard data to negotiate with vendors • Alerts when usage exceeds license amounts Automate Management of Your Software Licenses to Enable Compliance IBM Tivoli License Manager Enhanced Tivoli License Manager measures real-time license usage across heterogeneous systems enabling you to minimize your costs, maximize your software licenses and monitor your license rights IBM Tivoli License Manager • License management for Windows, Unix, and Linux systems • Linkage between usage, licensing and contracts • Near real-time and historical reporting • Alerting when contractual conditions are exceeded • Multiple metric types to accommodate vendor licensing schemes Information is empowering— Pay for what you need

16. Reports to show executive level summaries and aggregate SLA information Demonstrate Business SLAs Metrics with AutomationAvailable for download today from the Tivoli support website New New reports available • SLAs Summary • Business Activities • SLAs by Customer • SLAs by Realm • SLA Status Dashboard

17. Change Automate Provisioning of SAP Application Servers IBM Dynamic Infrastructure for mySAP Business Suite New Automate provisioning of SAP Application servers dynamically based on service level agreements (SLAs) and business policies Solution Elements Supports customers using SAP as an in-house application or customers who are providing SAP systems as a service offering to their customers • IBM eServer • IBM Virtualization Engine - Powered by Tivoli Provisioning Manager • IBM DB2, SAP DB Server • IGS and ITS Service Offerings • Enables the tracking and reporting of usage for infrastructure planning and accounting • Maintaining high performance and availability of SAP servers during periods of peak workload in support of service level agreements

18. An Ecosystem of Automation Enabled Applications New “ The OPAL program is strategically aligned with E.piphany's efforts to deliver marketing, sales and service solutions that optimize every customer interaction and are fully enabled for on demand. OPAL Reduces Time To Market And Increases ROI • 300 workflows for faster installs and automated on demand expertise • Updates IT infrastructure in hours not weeks • New workflows in the IBM on demand Automation Catalog ” ― Jonathan Alexander Vice President, Product Marketing and Management E.piphany, Inc.

19. Customers Recognize IBM as the Company that Knows Their Business and Industry 96 of top 100 Financial Institutions use IBM Automation IBM Software is used in more than 90% of US federal agencies Retail & Distribution – 8 of 10 Top retailers Automotive Energy & Utilities –IBM Automation in 7 of 10 petroleum companies 9 of 10 healthcare companies All Top 10 US Telco companies Telco Computer Services Travel & Transportation Education Entertainment

20. “ ” Innovation is about the application of invention – the fusion of new developments and new approaches to solve problems.—Sam Palmisano, Council on Competitiveness, October 2003 IBM Innovation Fuels Value of On Demand Automation Customer Experience Technology & Offerings Access to Innovation Tivoli Monitoring for Transaction Performance Just in Time Instrumentation Patented Technology Saved 30% through transaction decomposition Customer collaboration with Research On Demand Innovation Services (ODIS) Automated transfers of 300 years of records of which 400,000 where handwritten Industry Standard Contributions Autonomic Computing 15% in savings based on efficiency within two years Autonomic is the innovative technology that enables Automation

21. Choice and Flexibility in Deploying On Demand Automation Solutions Range of Business Partner and IBM Global Services to help you maximize your Automation initiatives Business Partner Services IBM Services • A global ecosystem of partners providing on demand Automation Services including: • Application development and systems integration • Business continuity • IT infrastructure management • Optimizing supply chains and operations • Business compliance consulting • IBM Tivoli Quick Start Services • Automation Assessment Workshops • IGS Services for: • Orchestration & Provisioning • Optimization & Consolidation • Resiliency and Security • Application Management • Flexible Support Option • Virtual Server and Storage Services

22. On Demand Automation Helps Solve Industry ChallengesIBM Middleware Industry Solutions for Retail and Insurance New in 2004 Reduce Costs While Providing Business Flexibility IBM Middleware Solution for Retail Store Operations IBM Middleware Solution for Insurance Claims Management Enable store employees, optimize inventory management and deploy game-changing applications Orchestrate claims cycle for improved cycle time, fraud detection and loss ratios, and a secure view • Automated best practices that manage/balance store resources. Tivoli Monitoring • Real-time data between stores and head office. WebSphere Business Integration • Detect and prevent bottlenecks. Tivoli Enterprise Console • Securely enable retailer employees.Tivoli Identity and Access Managers • Automated workflows optimize claims process. Tivoli Intelligent Orchestrator • Automate underwriting processes.WebSphere Business Integration • Secure, custom view based on user role. Tivoli Access Manager and Tivoli Identity Manager • Monitor and adjust system with dynamicbusiness priorities.Tivoli Business Services Manager

23. Благодаря за вниманието