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EUREKO EUROPEAN PRESENCE

EUREKO EUROPEAN PRESENCE. Irelan d. Russia. The Netherlands. Belgium. Slovakia. Romania. Bulgaria. Turkey. Greece. Cyprus. |. TURKEY IS ONE OF OUR 3 CORE COUNTRIES. GREECE. RUSSIA. TURKEY. Strong operational results Top 5 ambition

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EUREKO EUROPEAN PRESENCE

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  1. EUREKO EUROPEAN PRESENCE Ireland Russia The Netherlands Belgium Slovakia Romania Bulgaria Turkey Greece Cyprus |

  2. TURKEY IS ONE OF OUR 3 CORE COUNTRIES GREECE RUSSIA TURKEY • Strong operational results • Top 5 ambition • Growth potential in large,attractive market

  3. INTERNATIONAL HUMAN DEVELOPMENT INDEX Turkey NL • Population:75 M16.6 M • Expenditure of GDP for Health:5 %10 % • GDP:13,359 USD41,000 USD

  4. 4 WHY INTERNATIONAL PRESENCE MATTERS • Growth • Risk diversification • Importing and exporting competences • Attracting talent • Strategic flexibility

  5. Non-life GWP (denominated in US$) TURKEY HAS A LARGE UPSIDE POTENTIAL Non Life regression, 2006 5 Large upside potential in Turkey Netherlands 4 Ireland Germany Spain 3 Bulgaria Czech Rep Premiums as % of GDP Ukraine 2 Poland Hungary Turkey Russia 1 Greece Romania 0 5,000 10,000 45,000 50,000 55,000 0 15,000 20,000 25,000 30,000 35,000 40,000 GDP per capita, US$ Source: Swiss Re, EIU, McKinsey, Eureko estimates

  6. FIRST AMONG OPERATIONG COMPANIES • Sound profitability: TL 43 million profit last year – meeting our high expectations • 5.4% Market Share, Rank 9 – moving toward our goals • Competence: Number one in bank assurance • Potential for scale: low insurance penetration (1.3% of GDP vs 11% in the Netherlands) Eureko Sigorta 38% Division Europe GWP Non Life

  7. EUREKO SIGORTA – 2010 AND BEYOND • Deepening partnership with Garanti Bank • More simplicity and trust - with customer focus • Increase market share to 8% by 2013 and a top 5 position • Expand in Motor and Health markets • Accelerating best practice transfer

  8. MANAGED COMPETITION ON THREE MARKETS Insured Patient market Government Health insurer Provider Insurance market Providers market 8

  9. PROCESS HEALTH INSURANCE WITH FOCUS ON RISK Health Care Insured Health risks Complaints Diagnosis Therapy More effective care Risk- manage- ment Process- manage- ment Feedback Insurer Feedback Transactions Premiums based upon health risks 9

  10. Focus on costsLow quality Focus on quality Low costs

  11. TURKISH HEALTH MARKET • Turkey has a “Duplicated” Private Health market, meaning that private health insurance is offering an alternative to the already in place social coverage. • As an alternative, it offers access to high quality private healthcare, with freedom of choice, while avoiding queues. • Increasing interest and expenditure in healthcare services. • Low penetration of Private Health Insurance (PHI) in combination with vast population offers large upside potential. • Young population with increasing awareness in health as an attractive client segment. • Well established private healthcare sector allows insurance companies to build strong sustainable business models. • (Future) Healthcare reform measures allow potentially for further growth opportunities. Healthcare expenditure as % GDP +65% Source: WHO Private Health Expenditure as % of total -4% Source: WHO

  12. THE DUTCH MARKET FOR TURKISH PEOPLE Market share urban areas • 25% of the Turkish people in the Netherlands are insured at Agis. The market share of Agis and other Achmea labels together is > 50% • The Turks do visit their homeland often and when they do, they need health care • That’s why Agis has an office in Turkeyand meets the customers in Turkey frequently

  13. AGIS TURKEY • Contract with most important health professionals in Turkey • Guiding towards suitable health care • Elective care, dialysis, IVF treatments, second opinion etc. • Personal contact when needed • Office in Istanbul • Network all over Turkey • Call centre - in- and outbound (Dutch, Turkish, English) • Client does not have to pay immediately • The costs will be paid directly by Agis Turkey • Agis is taking care of the quality of healthcare

  14. COLLABORATION AGIS AND EUREKO SIGORTA • The Idea: Dutch – Turkish clients can insure their family members in Turkey through a local (Turkish) insurance product from Eureko Sigorta • Why: Allows the Dutch – Turkish clients to do something for their relatives in Turkey while enjoying a benefit themselves • But also: To enhance Agis’ proposition in The Netherlands and offer something new and extra for their client base • As well as: To enhance Eureko Sigorta’s access to new market segments in Turkey • But first a pilot: • Co-operation with one selected broker • Communication driven by Agis • Assess win-win situation for clients, Agis and Eureko Sigorta

  15. HONORARY CONSULATE-GENERAL TURKEY • Joost Peters - Director External Relations and Advisor for the Executive Board • Facilitated by Eureko/Achmea because of: • Eureko Sigorta and Agis in Turkey • Half of the Turkish population in the Netherlands is insured for healthcare with Achmea (including Agis) • Main objective: enhancing the relationship between Turkey and the Netherlands • The HCG has an extended network within the business field at diplomatic level. It wants to create a business platform for trade with Turkey. • More information: www.hcgturkije.nl

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