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Preparation

Preparation. Instructions. Reminder: Print your Notes Pages now! File > Print >>>>>>>>>>>>>>>>>>>. Preparation. Icons. Preparation. Checklist. Managing Quality: Storage and Handling of Finished Product. Preview. 5 minutes. Learning Objective.

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Preparation

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  1. Preparation Instructions Reminder: Print your Notes Pages now! File > Print >>>>>>>>>>>>>>>>>>>

  2. Preparation Icons

  3. Preparation Checklist

  4. Managing Quality: Storage and Handling of Finished Product

  5. Preview 5 minutes

  6. Learning Objective To gain a clear understanding of the importance to customers of storage and handling of finished product, and some of the key principles for effectively doing so

  7. Agenda

  8. Logistics • Focused • Fast • Fun • Flexible

  9. Participation 105 minutes

  10. Introduction 10 minutes

  11. Importance Why is storage and handling of finished product so important? • Among last processes in supply chain • Can significantly affect product quality • Poor-quality products could be delivered to customers • Can negatively affect customer service and perception • Cost of quality for rejects is at its highest

  12. Ensuring Product Quality How should the quality of finished goods be assured? • By taking measures to prevent damage

  13. Customer Service What are the main requirements of customer service? • Product: • Shipped in full as ordered • On time • Without damage • With correct paperwork

  14. Exercise 10 minutes

  15. Quality Assurance of Finished Goods • Work solo where you are • Answer the following question on a piece of note paper (5 min): • What are the three most important measures taken by your organization to ensure that the quality of its finished goods is maintained? • As a group, discuss the answers to the solo portion of this exercise to • determine whether the quality assurance measures for finished products • are effective (5 min)

  16. Storage and Handling of Finished Product 55 minutes

  17. Product Segregation What products should be segregated? • Products that could cross-contaminate each other • Damaged or rejected products • Products waiting for shipment • Products in quarantine • Hazardous products and products with a safety risk • Classified products • High-value marketable products

  18. Minimizing Damage How can storage and handling damage be minimized? • Well trained materials handlers • Well laid out warehouses • Adequate and clean racking • Undamaged pallets of correct size • Correct stacking of pallets • Adequate MHE • No storage directly on floor • Maintenance of MHE • Sufficient aisle width • Properly adjusted wrapping equipment • Racking guards

  19. Managing Damaged Product How must damaged product be managed? • Detailed written procedure • Immediately isolated • Inspected to identify disposition • Reclaimed as much as possible • Cause of damage identified • Lot control and expiry dates retained

  20. Quality of Product Storage What requirements should be in place for storage of product? • Warehouse facilities and equipment clean and maintained • Warehousing operations governed by written procedure • Battery charging in segregated area • Diesel or gas-powered equipment not used inside • SKU with documented pallet configurations and storage requirements • Temperature and humidity controlled • Adequate lighting and ventilation

  21. Exercise 10 minutes

  22. Minimizing Product Damage • Work solo where you are • Answer the following question on a piece of note paper (5 min): • With which of the suggested product damage minimization measures identified in the presentation does your organization comply? • As a group, discuss the answers to the solo portion of this exercise, noting • both the strengths and improvement areas of the organization in preventing • damage to products (5 min)

  23. Product Returns 10 minutes

  24. Product Returns How should product returns be handled? • Written procedure • Salvage as much as possible • Proof of return • Records of returns • Returns kept separately • Action to prevent recurrence • Inspect returns • Communication with customer • Goods returned to inventory • Lot traceability and expiry date maintained

  25. Exercise 10 minutes

  26. Customer Returns in Your Organization • Work solo where you are • Answer the following question on a piece of note paper (5 min): • How does your organization deal with customer returns? • As a group, discuss the cost and other effects on the organization of • customer returns (5 min)

  27. Post-script 10 minutes

  28. Summary • Key Concepts • Questions

  29. Understanding • Knowledge Test

  30. Transfer • What will we do differently? • What help do we need? • How will we monitor progress?

  31. Results • Business value • Expected impact

  32. Reaction • Overall • Delivery • Content • Practicality

  33. Managing Quality: Storage and Handling of Finished Product

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