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The Enterprise Program, What’s Next Claire Metcalfe Michelle Tierney

The Enterprise Program, What’s Next Claire Metcalfe Michelle Tierney. Goal for this Session. Demonstrate Microsoft’s commitment to driving improved simplification , automation and self serve capabilities to achieve greater partner productivity, profitability and customer satisfaction.

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The Enterprise Program, What’s Next Claire Metcalfe Michelle Tierney

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  1. The Enterprise Program, What’s Next Claire MetcalfeMichelle Tierney

  2. Goal for this Session Demonstrate Microsoft’s commitment to driving improved simplification, automation and self serve capabilities to achieve greater partner productivity, profitability and customer satisfaction

  3. Let’s Break New Ground Together in… Quality Deal Submissions Automation POET

  4. Automation | Working to improve Partner Efficiency Too many manual processes –impact YOUR efficiency and profitability Automation 10,000 Zero Usage Orders 5,000 COCP Requests 2,000 Status Update 7,000 CICR Requests Giving you back 2,500 Hours spent managing Zero Usage Process Giving you back 3,000 hours

  5. Automation | Key Learnings & Implications • We need to focusonexisting systems as we move towards NGVL Investment in automation is now happening! Automation • We need to improve automationandsimplify current processes • We need to make doing business with Microsofteasier for you!

  6. Automation Roadmap - Simplifying your Life!! Coming Delivered 2013 2014 2014 Beyond Partner Quoting launch - COCP - Partner Self-Serve - Zero Usage Pre-entry/ Pre-Validation eAgreements Enhancements POET and Partner Quoting refreshes eAgreements /MOPET Integration POET enhancements Systems/Tools Aug Nov Feb Jan May May True Up Process Improvements Multi-tenant Processing Processes Quality Deal Submission Quality Deal Submission

  7. Partner • Self Serve • Zero Usage Pre-Validation and Pre-Entry COCP Automation | Next Steps & Key Actions To Be Taken Roll out of existing roadmap items: Automation Simplification/Automation Suggestions Call to Action: Reach out to your OAM!!

  8. POET Potential-What you told us “POET tool needs some improvements but we know that Microsoft is working on improvements and we are looking forward for them” “When POET works it’s as “clear as a bell” POET “POET works too slow most of the time. Early/late true-ups should be possible or be displayed correctly” “We want 1 tool for ordering so make the tool work!”

  9. POET| Optimising Tool Performance Resolving POET tool performance and top bug issues is a top priority Top bugs have been identified and are being addressed 7 tool enhancements are on the roadmap POET

  10. POET| Key Learnings Complex In-built Intelligence Programs Process & Tools Alignment Extensive Testing POET Quality Support is Critical Early Partner Engagement Lessons incorporated in other Tool Rollouts

  11. POET| Why We Need to Persevere! Year to Date 11,188 Manual Orders 3,963 Partner hours… POET POET Potential Partner Time Savings of 2,378 hours

  12. POET| Key Actions and Next Steps MicrosoftCommitment Partner Commitment • Will not enforce broad POET adoption • Going Small (POET Partner Ambassadors) • Dedicated Quality Support for POET Ambassadors • Intensive Internal UAT • Assign a POET Ambassador -call to the POET booth or OAM • POET Ambassadors-provide feedback

  13. Quality Deal Submissions| Current Situation Year to Date 1,272 EA’s have gone on hold Quality Deal Submissions • Impacts deal velocity • Risk to Revenue • Resource Impact on Partners & Microsoft • Negative Customer & Partner experience

  14. Quality Deal Submissions| Key Learnings & Implications Quality Deal Submissions • Program Complexity & Manual Process • Continued Drive for Simplification& Automation

  15. Quality Deal Submissions| Partner Benefit Quality Deal Submissions New Validation Process Impact $1,304,107m given back to Partners

  16. Quality Deal Submissions| Next Steps & Key Actions We Need your Help…. Quality Deal Submissions • Focus on eliminating the Top 5 ! • What should Microsoft do? • Provide scalablerepeatablesuggestions to reduce holds-contact your OAM

  17. Summary | Where Are We Going? To...We are committed to automating our top manual processes. To…..a seamless experience for Partners with 85% electronic orders and time savings of 60% To..greater than 92% of EA’s being processed first time driving deal velocity improvements. EA Process Automation From...Too many manual processes which directly impact your profitability POET From an inconsistent and unsatisfactory Partner experience Quality Deal Submissions From just 70% of EA’s right first time

  18. Thank you.

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