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Experience from the maintenance phase in international projects

Experience from the maintenance phase in international projects. Dragan Boji ć University of Belgrade. General Projects Characteristics. Both for software market and for known customer (outsourcing) Geographically distributed development/testing/deployment

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Experience from the maintenance phase in international projects

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  1. Experience from the maintenance phase in international projects Dragan Bojić University of Belgrade

  2. General Projects Characteristics • Both for software market and for known customer (outsourcing) • Geographically distributed development/testing/deployment • Most communication via Internet (emails, ftp,...) • Offline integration (no web VCS) • Iterative development • Alpha release (Prototype) • Beta release • Production release 1.0 • Production release 1.0.1 (patch for user XY) • Production release 1.1 (new functionality) • ... • „maintenance“ – moving from one release to another

  3. Supporting processes for the maintenance phase • Configuration management & Change Request Management • Purpose: „control change to, and maintain integrity of, project artifacts“ (Rational Unified Process) • Artifact: intermediate or final work products produced and used during a project • Models • Documents • Source code • ...

  4. Configuration Management • Process organization at RistanCASE, GmbH • About 30 team members • Telejob working environment • Offline integration

  5. CM with offline integration – team member actions baseline 1: Store baseline DAC_5_0_A100 from delivery Local CM media to local baseline repository with repository DAC_5_0_A100 tailoring 2: Checkout to Team branch local workspace Member A100NN1 NN delta file 3: Verify & resolve integration conflicts 4: Make some 5: Checkin to 6: Send delta for changes repository integration NN's Workspace FTP server

  6. CM with offline integration 2: Store deltas to local repository 1: Send integration notice FTP server 3: Checkout to baseline workspace DAC_5_0_A100 Integrator branch 4: Merge NN1 A100NN1 changes delta file branch 5: Merge XY4 A100XY4 changes Integration delta file Workspace 6: Resolve 7: Checkin new baseline Local CM integration conflicts baseline repository DAC_5_0_A101 8: Create distribution

  7. Configuration Management- Access Control • A Workspace: defines access rights to individual artifacts (not accessible at all, read only, read-write). • Associated with groups of team members: • wDEV – developers workspace (source code files, models, etc) • wDEV_SubsystemX – part od wDEV assoc with a particular subsystem (component) • wTST – test team member workspace (test specs, test cases, etc) • wDOC – user documentation workspace • wMGR – manager workspace (plans, reports, etc) • .access file for mapping project directories and individual artifacts to workspaces: di\adg\di\cadg\lib | wDEV wDEV_ADG+ di\adg\di\cadg\mdl\configuration.cat | wDEV_ADG • .workspace file for mapping workspaces to team members DB wMNG wDEV wDEV_SA wDEV_MTR wDOC DG wDEV wDEV_PM wDEV_UDA wDEV_SUP wDEV_SC • Chmod like tool for integrator to manage access rigths

  8. Configuration Management- Baseline and branch identification DAC_5_0_A001NN2 • Project Name (DAC) • Mayor release (5) • Minor release (0) • Promotion level (explained below) (A) • Baseline identifier (001) • For branches, initials of team member and branch number (NN2) • Promotion level: • an attribute of the baseline • Indicates its quality or stability • A – alpha (internal integration, instable working baseline) • B – beta (distributed to selected outside users) • R – release candidate (released after testing and decision of product team)

  9. Change Management • Change Request: submitted request for new features, enhancements, defect elimination,... • Submitted by customers (via support), developers, testers, managers,... • Several hundred change requests between two mayor releases • Need to formalize and systematically process each

  10. Change M. - Assesment CR Submitter Project Manager Product Team Assigns id NNNN, Sends RCLS mail - opens topic topic #50CRALL# #36CRNNNN# Forms 1 and 2 Status: Open need Assesment more info PT Form 1-3 decides Status: PT to Study CR decide Sends request via topic #36CRNNNN# Submitter replies deferred forms 1 i 2 Status: Open rejected accepted rejected Decision deferred Fills in form 3, Fills in form 3, status Dissaproved status Deffered Status: Approved, accepted fills in form 3 Sends notice via topic #36CRNNNN# Planning the realization

  11. CR Submitter Project Manager Implementer Verifier Chg M. - Realization Updates plans Inititates implementation via #36CRNNNN/DEV# (form 4) Status Assigned Assesment, then implementation Completion report more activities needed (succeed fail) via #36CRNNNN/DEV# form 4 Status Assesment Success Status: Completed Failure form 5 u #36CRNNNN/SQA# Sends report (Form 4) Verification via #36CRNNNN# Status: Rejected Completion report (succed, fail) via #36CRNNNN/SQA# (form 2) Verif. failed Status assesment Sends Report Verification Passed (form 4) via #36CRNNNN/ Send report (Form 4) DEV# via #36CRNNNN# Status: Verification Status: Closed Failed

  12. Chg M. – Change Request States

  13. Form 1: for CR Submitter

  14. Form 2: for Verifier

  15. Form 3: for Managers

  16. Form 4: for Implementer

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