Tarrant County 9-1-1 District PSAP Managers Meeting

1. Tarrant County 9-1-1 District PSAP Managers Meeting Wednesday, March 27, 2013 9:00 a.m. to 11:00 a.m. Tarrant County 9-1-1 District Office Training Room 2600 Airport Freeway Fort Worth, Texas

2. AGENDA • 1. Welcome, Opening Remarks – Yvonne Krumm • 2. On Time Drawing • Update on PSAP Assistance Program – Greg Petrey • 4. Update on texting to 9-1-1 – Bill Horne • Update on CJIS Security Requirements – Wanda McCarley • TC9-1-1 New Web Site – Yvonne Krumm • 7. National 9-1-1 Education Month – Alisa Simmons • 8. Dispatcher Appreciation Event at the Ballpark – Alisa Simmons • 9. PSAP UPS Testing – Sarah Therrien • 10. Grand Prize Drawing

3. PSAPAssistance Program

5. PSAP Assistance Program • The District will provide reimbursement for Allowable Expenses subject to availability of funds, entity allocations and annual appropriation. • Allowable Expenses are determined by the District Board of Managers and reviewed annually. • In compliance with applicable State laws, this is a prospective policy. • No previously purchased items or services will be considered for reimbursement. (Current year billing of multi-year contracts will be considered on a case-by-case basis) • All expenses must be approved by the District, in advance, to receive reimbursement. • PSAPs must submit an Application for Funding consisting of the expenditures the PSAP is requesting. • All applications must be received by June 30th. • The deadline to submit the Reimbursement Request is August 31st.

6. Application Process • From the District’s website (www.tc911.org) hover over the “AGENCY ZONE” tab. From the drop down menu, click “PSAPS”, then “PSAP Assistance Program” on the left sidebar. From the PSAP Assistance webpage, click on either the “Application” or “Reimbursement” icon.  If you have not already created an account, please do so at this time.  • Once you have successfully created an account, click on “Apply”, then “TC9-1-1 PSAP Assistance Program – FY2013”.  Complete the application and upload your documentation where indicated. 

7. Application Process

8. Application Process

9. Application Process

10. Application Process

11. FY2013Allowable Expenses • 9-1-1 related recording systems and maintenance costs. • 9-1-1 related CAD system upgrades and maintenance costs. • Fire Station alerting hardware and software • 9-1-1 related Professional Services • Initial purchase of a call accounting or telephony management information system (MIS) if the PSAP does not already have such a system. • 9-1-1 related Maintenance Contracts • Training, including “back-fill” of position • TECLOSE Classes • Teambuilding and specialized classes • Potential state-mandated classes

12. FY2013Allowable Expenses • 9-1-1 related Dispatch Furniture and equipment • 9-1-1 related Dispatch center minor remodeling • Backup Power support for dispatch/radio infrastructure • UPS • Generator • Uniforms for Dispatch Personnel (“Sample” must be submitted with request) • Personality assessment for Dispatch personnel • Emergency Telephone Notification Systems • EMD (Emergency Medical Dispatch) • Limited 9-1-1 related Professional Memberships • Limited 9-1-1 related Travel Expenses

13. ?

14. UPDATE ON TEXTING TO 9-1-1

15. VERIZON WIRELESS • Only carrier currently offering texting to 9-1-1 • Must have a working VZW phone • Must have a texting plan active on that phone • Does NOT work with uninitialized cell phones

16. VERIZON WIRELESS • Offers 3 solutions • SMS to PSAP via direct IP • SMS using web browser via INTERNET • SMS to TTY conversion (baudot) • Includes a “bounce back” message

17. ATTMO, SPPCS, TMOB & VZW • On December 6, 2012 signed a formal agreement with APCO and NENA • Presented to FCC • Agreed to have “bounce back” message by July 1, 2013 • Agreed to have texting to 9-1-1 available by May 15, 2014 • Must be on “home” wireless network – no roaming

18. NCTCOG DEPLOYING VZW TEXTING • Fully deployed in Wise County • Fully deployed in Collin County • Will deploy in all NCTCOG counties ASAP • Actively courting ATTMO for trial/early deployment

19. OTHER FACTS • Several trials in other states are producing so few texts to 9-1-1 that it is hard for the call takers to remember how to handle them • The TOAC for Tarrant county 9-1-1 has evaluated several interim solutions such as Agent 5-1-1 – none have been approved

20. CONTRACTORS AND SECURITY CHANGING FBI and CJIS SECURITY RULES

21. BACKGROUND • TC911 has always required our contractors and sub contractors to comply with CJIS policies (to the extent of our authority as a non-criminal justice agency) • In recent years we have required background checks • Fingerprinting (by fingerprint card) has been done the request of the PSAP and print cards have been sent to DPS by the PSAP • We have placed language in our contracts to enforce these requirements

22. EXISTING PROCEDURES FOR TC911 • Vendors executing contracts with TC911 must agree (by contract) to abide by CJIS rules and respect PSAP Security requirements • Criminal History Checks are run by each PSAP. • Results are not released but an authorization for admittance with or without an escort is given • TC911 only knows whether or not one of our subcontractors has been denied access.

23. Legal Authority and Purpose • New approval from the United States Department of Justice (DOJ)to the FBI permits Privatization of traditional law enforcement under controlled circumstances • The FBI will Develop a security addendum • Security Addendum will make clear that access to CHRI will be limited to those officers and employees of the private contractor or its subcontractors who require the information to properly perform services for the sponsoring governmental agency

24. THE SECURITY ADDENDUM • Augments CJIS Security Policy • Requires Contractors to maintain a Security Program • Specifies duties and responsibilities • Applies to all personnel, systems, networks and support facilities supporting government agencies • TC911 would become a Contractor to each PSAP • We would be required to manage our subcontractors

25. DEFINITIONS • Contracting Government agency –(CGA) the government agency whether a Criminal Justice agency or a Noncriminal Justice Agency, which enters into an agreement with a private contractor subject to the Security Addendum • Contractor –a private business, organization, or individual which has entered into an agreement for the administration of criminal justice with a Criminal Justice agency or a Noncriminal Justice Agency

26. Responsibilities of the CGA (PSAPs) • Ensure that each Contractor employee receives a copy of the Security Addendum and the CJIS Security Policy • Execute an acknowledgement of receipt of the Security Agreement and its contents • Retain signed acknowledgements and make them accessible for audit • Report security violations to the CJIS System Officer and the Director of the FBI along with all actions taken

27. Responsibilities of the Contractor • Maintain a security program consistent with federal and state laws, regulations, and standards • Security violations can justify termination of the agreement • In the case of suspension of the agreement, return all records containing CHRI to the CGA • Upon request make files available for a final audit

28. WORKING OUT A NEW PROCESS • A better way to work with PSAPS? • Tc911 can work with PSAPs to get live scan prints submitted one time • Rule out problems with subcontractors earlier in the process • PSAPs still decide • To escort or not to escort • To permit unescorted access for each individual contractor • TC911 and other Districts in Texas are working together with the FBI, CJIS and each PSAP to work through the details

29. Documents • The Security Addendum • NCIC2000 Operating Manual • The CJIS Security Policy • Title 28, Code of Federal Regulations, Part 20

30. LINKS FOR MORE INFORMATIONTY • http://www.txdps.state.tx.us/SecurityReview/index.htm • http://www.txdps.state.tx.us/administration/crime_records/pages/applicantfingerprintservices.htm • http://www.txdps.state.tx.us/administration/crime_records/docs/fastverview.pdf