Animal Care Workshop: Service Dog Care Updated: 5/2017

1. Animal Care Workshop: Service Dog Care Updated: 5/2017

2. Definitions: PGI’S PRIMARY FOCUS IS CENTERED AROUND SERVICE, FACILITY, AND FACILITATOR ASSISTED COMPANION DOGS. SERVICE DOG: Service dogs help by performing functions for a person that is limited by a disability. Mobility impairments (wheelchair, unstable walking, balance difficulty) Medical Response (seizures, epilepsy, diabetes) Visual impairment (partial sight) Hearing impairments Other physical disabilities FACILITY DOG: Facility dogs are trained to perform animal assisted interventions at a facility: hospitals, medical facilities, nursing homes, and other facilities. In order to apply for a facility dog, you must work at the facility at least 30 hours per week with direct client contact. Our dogs must live in the home of a staff member and not at the facility. Pediatric outpatient rehab centers, Veterans’ outpatient rehab centers, Juvenile residential homes, Grade schools, high schools, & colleges, Nursing homes FACILITATOR ASSISTED COMPANION DOG: Facilitator Assisted Companion dogs help individuals with disabilities or other developmental delays and the parent/caregiver is certified to handle the dog. This type of dog is not certified to attend school with the individual

3. What Does PGI Provide Well trained and certified service, companion and facility dogs All dogs are up to date on vaccines All dogs are on flea/tick and heartworm prevention All dogs are micro-chipped All dogs have a leash and collar with tags an a service dog vest and ID Additional equipment as needed

4. We ask recipient to purchase: X-Large Dog Kennel Metal/ Ceramic Food and Water Bowl Easy to clean Portable Water Bowl Kong Toy Dog Clean up bags Treats for training Dog food (as instructed by foster home) *PGI provides many supplies to our foster homes and dog sitters. Supplies PGI Requires

5. Minimal requirements to be considered to receive a dog from PGI: Completed PGIs application and medical form. All current dogs (and the service dog) must be kept in the family’s house (not a garage or outside). All other animals in the house must be spayed or neutered and kept up to date on shots by a vet. PGI will run a vet check. You must have a medical need qualifying you for a service dog or work at a facility the facility dog will be working at. You must have completed a home visit inspection by a volunteer ensuring your home is safe for a service dog.

6. The Process: Procedure to receive a service dog from PGI: 1. Complete a service dog application/ medical form/ alumni contract and a home visit 2. Attend a PGI Animal Care Workshop and review training manual 3. Complete on site training sessions for 25 hrs (documented) 4. Complete at least three separate successful home passes and pass a level 1 public access test 5. Turn in a home pass report at the completion of each home pass 6. Have all PGI’s required supplies for a service dog in your home 7. Complete our graduation and create a thank you letter for trainer 8. If all requirements are meet at the end of a 3 month trial period PGI will meet with you to sign official contract paperwork and take your final level 2 public access test to make the dog your service/facility/companion dog.

7. What’s a home pass? Purpose of a home pass: To provide a service dog applicant and their family an opportunity to practice living with their future service dog/ facility dog/ companion dog. Goals: To bond with your new dog and to allow the dog time to adjust to the family and the home. To arrange eating, sleeping and bathroom areas. To test your dogs training without a PGI volunteer/ trainer present To address any problems that need to be corrected with dog’s training At the completion of a home pass you must turn in home pass report- Explain the form

8. What’s a home pass continued… Home Pass 1: Dog is a pet without a vest (usually 4 days) Goal is to make sure dog gets along with family Home Pass 2: Handler must pass level 1 test- service dog has a vest (usually 1 week long) Goal is to expose dog to typical routine and find areas where training is needed Home Pass 3: Full service dog work with vest (usually 2 weeks) At the end of home pass 3 if everything goes well we do graduation and start the 3 month trial placement before taking the final level 2 public access test and completing contract paperwork. *Note: PGI reserves the right to say additional home passes are needed before placement. You may have home passes with multiple dogs to find best match.

9. Public Access Tests Level 1: This test will be given in public to the new dog/handler pair Service dog recipient- after first home pass Foster home- when dog is ready for a vest New student trainers Level 2: Final placement test and Yearly Public Access Test All Dogs-skill assessment is required yearly The handler must pass the tests alone Even though facility dogs do not have public access they must pass this test.

10. Importance of Quality Service Dog Trainers Qualities of Good Dog Trainers Hazards of Poorly Trained Trainers Dogs don’t have focus Dogs can not work well with other people or dogs Dogs become fearful easily Dogs do not have good work ethic • Have understanding of canine behaviors • Know canine care and safety • Be familiar with a variety of training techniques and methods • Have understanding of canine laws • Have problem solving skills • Understand training and placement process and requirements • Have good communication skills

11. Once you receive a dog…

12. Veterinary Care Requirements • Once you have signed contract paperwork vet care is your responsibility. • We also require that a yearly vet report is turned into PGI confirming your dog is clear to work another year. • Explain Forms • Required Shots: • Annually • DHLPP Vacc • Rabies 1 yr or 3 yr • Bordetella • Fecal Test • Lepto Vacc • Heartworm Test • K9 Influenza- suggested

13. Vet Care Requirements Cont… Fleas and Ticks • Prevention: Nextguard, Frontline or equivalent • NO flea/tick collars unless in addition to another preventative and used on a limited basis • Flea/tick medication is required in the summer and fall months (June- Dec) but highly recommended all year round • Heartworm medication is required be given year round to all PGI dogs • Heartgard- Prevents Heartworm • Proheart- New 6 month injection • Review how to give medications **** Medication is given to dogs in training at class (the second Tuesday of every month) and it is your responsibility to make sure your dog receives it. NOTE: Failure to follow the vet requirements will result in the dog being removed from the home/ returned to PGI

15. PGI Veterinarians Demanes Animal Hospital 3035 N Wisconsin Ave Peoria IL 61603 309 686 1383 Tender Care Animal Hospital 309 243 1755 Peoria IL 309 226 1182 Morton IL Smart Vet 309 830 6454 Bloomington IL *Once you own the dog and contract paperwork has been signed you are free to use any vet you would like.

16. Food Selection • Ask your foster home what food the dog is currently eating • If you want to change food make sure you do so slowly or else serious stomach problems can result. • Don’t change dogs food on a home pass • Food Ingredients • Meat (Chicken/Lamb/Beef) -Should be first ingredient • Filler such as rice - Not Corn • Quality Brands- Eukanuba, Science Diet, Blue Buffalo • Do not over-feed your dog! • Dogs need to be a proper weight to work as it will decrease medical problems • Water • Always have water for your service dog at home and in public

17. Don’t Feed A Dog (toxic)… Contact your vet ASAP • Chocolate • Grapes • Raisins • Onions • Macadamia Nuts • Potato Skins • Coffee/Caffeine • Xylitol (in gum) • Dairy Products • Alcohol • Garlic • Cat Food • Raw Fish • Raw Eggs • Mushrooms • Many plants

18. Exercise • Exercise your service dog daily • Running, Fetch, Walks, Doggie Play Dates • Dog Parks are not suggested • Proper diet and exercise help ensure proper weight and health of your dog.

19. Grooming • Nail Trimming • Long nails can lead to serious foot, ankle and leg problems • We can trim your dog’s nails at Tuesday training classes • Professional Grooming- • Bathing, Haircut, Brushing • Depending on the breed of dog, your grooming needs may be different. • Personal Grooming • Brushing • FURminator • Slicker Brush (for Poodles) • Bathing at home • Mild Shampoo Discount Grooming for service dogs: Julie at Lopears (Peoria) 309 431 0140 Groom Service (Peoria) (309) 686-3835 *free for service dogs in training

20. The dogs color collar with tags should remain on the dog at all times. The training collar or head haulti should be considered part of the leash Never left on the dog when alone Serious injury can result from failure to remember this rule Vests should be kept clean Vests should be washed at least every 6 months Make sure patches are securely adhered to the vest Business Cards and clean up bags should be in the pockets Dog ID tag should be on vest or in pocket at all times Collars and Vests

21. The dog must be on leash at all times Don’t forget to bring water for your dog Do not feed the dog any table food while in public The dog must remain on the floor at all times Pick up after your dog if it goes to the bathroom Bags can be kept in the dog’s vest A service dog vest and ID must be on the dog The dog must stay in control around all people, objects and food. If you are going to travel please call ahead and make them aware that you are bring a service dog NEVER put your dog on an escalator if not trained to do so !! Elevators and stairs only Rules for Public

22. Denied Access? Access to public places with a service dog and other rights under the Americans with Disabilities Act (ADA):Department of Justice at (800) 514-0301; TTY (800) 514-0383; www.usdoj.gov/crt/ada/adahom1.htm Housing with a Service Animal:Department of Housing and Urban Development at (202) 708-1112; TTY (202) 708-1455; www.hud.gov Traveling with a Service Animal:Department of Transportation at (202) 366-4000; www.dot.gov Bringing your Service Animal to Work:Job Accommodation Network, a free service of the Office of Disability Employment Policy of the Department of Labor, at (800) 526-7234; janweb.icdi.wvu.edu State laws that apply to people with service dogs:Contact your State Attorney General's office and request that they direct you to the appropriate state agency.  Information from: www.deltasociety.org ADA Law & Service Dogs

23. Incident Reports • In case of an accident where someone is injured by one of our service dogs, please complete the following steps: • Handle the situation at hand • Contact a PGI official • Dog loses public access • File an incident report with PGI • Have a meeting with PGI staff where plan of action is determined * It is important to keep your dog protected in public to avoid these situations.

24. All dogs should be fed twice a day (unless foster home tells you different) The dogs should be crated or confined if left alone or at night Dogs are allowed on furniture when invited up If the recipient family chooses the dogs can sleep in bed All dogs in foster must sleep in kennel) The service dog vest does not need to be on when the dog is at home (it is only for public use). This service dog is part of the family but it is important for the dog to bond to the handler of the dog. Rules for at Home

25. Emergency Dog Sitter • Who is your emergency dog sitter? • This is for when something comes up, such as a hospital stay.

26. Thank You Letter We ask that you write a one page thank you letter to your foster family for all their hard work You must turn it in to PGI before your third home pass

27. The Process in Review Procedure to receive a service dog: 1. Complete a service dog application/ medical form/ alumni contract and a home visit 2. Attend a PGI Animal Care Workshop and review training manual 3. Complete on site training sessions for 25 hrs (documented) 4. Complete at least three separate successful home passes and pass a level 1 public access test 5. Turn in a home pass report at the completion of each home pass 6. Have all PGI’s required supplies for a service dog in your home 7. Complete our graduation and create a thank you letter for trainer 8. If all requirements are meet at the end of a 3 month trial period PGI will meet with you to sign official contract paperwork and take your final level 2 public access test to make the dog your service/facility/companion dog.

28. Assistance Dogs International • ADI establishes certain standards to uphold for all service dogs

29. Future Training • All dogs in their first year of placement will be required to attend class twice a month for the first three months of placement.  After successfully passing their placement test and once paperwork is signed, they will be required to attend class monthly for the remainder of the year. • After one year of ownership all PGI dogs must attend one class or approved outing per year and pass a yearly test. • For dogs working in public: if a dog fails their yearly test, they will be required to take a re-test within 1-3 months.  They will also be required to get 10 hour of additional training, both in class and one-on-one in public.  If the test is not passed the second time, the dog will lose public access/ their service dog vest and an individual training plan will be established.

30. Future Training- second service dog • Recipients who are working with their second service dog will be required to have 10 hours of training in class and one-on-one in public with their new dog.   • Once the training requirements have been met and the dog is deemed ready by PGI, they will begin their 3 month home pass and are subject to the same requirements as all dogs in their first year of placement.

31. Alumni Requirements • Cannot give dog away as a gift or in any other manner • You can return the dog to the program • If you move, you must notify the program of an address change within one month • When the dog is deemed retired by PGI, the family must keep the dog in their home as a pet Remember • Your service dog is also a family member so don’t forget to reward your service dog! QUESTIONS??

32. Disclaimer: “Successfully attending and completing our animal care workshop, public access and required training does not signify that this person is a service/assistance dog trainer or qualified to train and/or place service/assistance dogs. Assistance Dogs International has specific standards that an individual must meet in order to be a certified assistance (service and or hearing) dog trainer – and taking part in this class or seminar does not meet these requirements.” • “Assistance Dogs International, Inc. (ADI) has not reviewed this material and does not endorse or recommend these materials. ADI accepts no liability for the content of these materials or for the consequences of any actions taken on the basis of the information provided. Any views or opinions presented in these materials are solely those of the author and do not represent those of ADI. These materials and/or class do not qualify for ADI Assistance Dog Trainer Certification.”