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Intelligent Mail® Readiness

Intelligent Mail® Readiness. Thursday Aug. 7 , 2008. Agenda. Intelligent Mail Readiness Mailer IDs PostalOne! Readiness Support Education/Awareness. Mailer IDs. De-centralized Process Updated Form Preparers can obtain for Mail Owners when authorized. Mailer IDs.

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Intelligent Mail® Readiness

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  1. Intelligent Mail® Readiness Thursday Aug. 7 , 2008

  2. Agenda Intelligent Mail Readiness • Mailer IDs • PostalOne! Readiness • Support • Education/Awareness

  3. Mailer IDs • De-centralized Process • Updated Form • Preparers can obtain for Mail Owners when authorized

  4. Mailer IDs • Mailer contacts local BME or MDA • BME assists mailer in completing application • BME validates application/volumes • BME forwards application to helpdesk • Helpdesk will issue MID and notify customers and BME within 24 hours of receipt of information

  5. PostalOne! Readiness Proposed Future Releases • Release 17.1 (August 24, 2008) • Periodicals – consolidated payment (CPP) • Nonprofit online application • Release 18.0 (Nov 2008) • Mail.XML 4.0 (support for existing messages only) • Release 19.0 (March 29, 2009) Full Service • Service Performance (Full Service and Basic) • Mail.dat 09-1 and Mail.XML 4.1

  6. PostalOne! Readiness • Technical Infrastructure Upgrade (Sep 08 – Jan. 09) • Upgrade hardware/software to increase capacity and improve stability • Increased automated system monitoring • Separate “production-like” environment for mailers to test • Enhanced load balancing and failover • Expanded disaster recovery capability • Provides compliance with USPS Security Policies

  7. PostalOne! Readiness • Re-engineering Electronic Documentation Acceptance Process (Jul 08 – May. 09) • Improve performance and throughput • Support larger/more complex files • Descriptive error messaging

  8. PostalOne! Readiness • Comprehensive Software Development Approach for May 2009 Implementation • Resourced Software Development Teams • Business Requirements complete and in review • Technical Design • Develop, Test & Deploy

  9. PostalOne! Readiness • Comprehensive Software Development Approach for May 2009 Implementation • Basic, Full Service • Electronic Documentation Acceptance • Customer Supplier Agreements • Start-the-Clock • Address Correction • Cast of Characters • Shortage/Spoilage • Comail, Combined Mail, Copalletization • Verification

  10. Intelligent Mail Support • Purpose/Objectives: • Provide customers with support for Basic and Full-Service Intelligent Mail implementation • Respond timely to all customer inquiries regarding Intelligent Mail implementation • Ensure customers receive information specific to the inquiry from Subject Matter Experts

  11. Intelligent Mail Support • Extensive Training across key USPS channels to provide Intelligent Mail Support • Business Mail Acceptance • Business Service Network • Sales • Training/Preparing PostalOne! Help Desk to continue to support Intelligent Mail • Added Resources to support Intelligent Mail • Continuing to evaluate/update resources

  12. Intelligent Mail Support • How PostalOne! Help Desk will work • Route Intelligent Mail inquiries to current PostalOne! Help Desk 800-522-9085 • Provide 2 Tiers of support according to the level of the customer’s need • Tier 1 • NSCS PostalOne! team members • NCSC Knowledge-based Help Desks • Tier 2 • IT Development Team • USPS HQ Subject Matter Experts (new)

  13. Intelligent Mail Support • Tier 1 • The Help Desk will either: • Directly answer the caller’s inquiry • Place caller in direct contact with a technical Subject Matter Expert at the NCSC • Current average wait time is 24 seconds • Turn around on applications is 24 hours

  14. Intelligent Mail Support • Tier 1: PostalOne! Help Desk • Intelligent Mail barcodes & labels • eDOC File acceptance/processing • PostalOne! access • Feedback/Reports • Mailer ID

  15. Intelligent Mail Support • Tier 2: IT Development Team • Technical Issues

  16. Intelligent Mail Support • Tier 2: HQ Subject Matter Experts • Strategies and Techniques • Label/Barcode Construction • Electronic Documentation Creation, Update, Handoff • Customer Supplier Agreements • Mailer Profile Mapping

  17. Education/Awareness • Educate customers through key USPS channels • Business Mail Entry • Business Service Network • Sales • PCCs, National Postal Forum • Webinars with vendors and mailers • Association events and publications

  18. Education/Awareness • Materials • A Guide to Intelligent Mail for Letters and Flats • Updating Intelligent Mail Website/RIBBS • Technical Specifications • PCC Workshops in a Box • Video • Publications • PCC Insider, Postal Bulletin, DMM Advisory, MailPro

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