For a WHOLE NEW WAY of MANAGING TRAVEL

1. For a WHOLE NEW WAY of MANAGING TRAVEL

2. NARULA is a dynamic leader in the quality travel business. We are a mission-driven company that aims to set the standards of excellence. We are building a business in which high standards permeate all aspects of our company. Quality is a state of mind at NARULA.Our motto — Perform, Prevail, Persevere — emphasizes that our vision reaches far beyond just being a travel company.

3. NARULA – a travel partner you can trust to deliver About NARULA Founded in 1984 by Mr. S.K. Narula, a man with esteemed vision & a strong advocate of diversity and equal opportunity who had over 40 years of travel trade experience including 26 years with British Airways. Narula Travel is a full-service travel management company dedicated to providing corporate, leisure and meeting management services. Over the years we have earned a reputation for innovative ideas and forward thinking. This mentality, combined with a hands-on approach to customer service, has earned us a fiercely loyal following of clients who attest to our superior service capabilities. Thats why we have almost a 100% retention of customers since inception. Narula Travel embraces a business philosophy emphasizing the importance of honor, integrity and individual character. Team members are passionate advocates for service to the community while at the same time seeking creative ways to make international connections that contribute significantly to a positive quality of life and a sound business environment for all.

4. NARULA – a travel partner you can trust to deliver Why NARULA? • Using Narula allows you and your employees to concentrate on your business. • We place great emphasis on building lasting business relationships. Every corporate client is assigned dedicated consultants to provide continuity and high levels of service whilst managing their company travel program effectively. • Our organization is unique. With a broad range of corporate clients and leisure travelers, we are able to negotiate preferential arrangements with airline, hotel and other travel partners in India and worldwide, often at exclusive rates not available elsewhere. • Narula combines high levels of service with real value for money. Guaranteed. Our goal is to ensure that your company saves both time and money, and that your travelers are well looked after.

5. NARULA – a travel partner you can trust to deliver Why NARULA? • Our consultants use their extensive knowledge and experience to ensure that your arrangements are booked and delivered as effortlessly and economically as possible. • We provide a professional, personalized service • Advise on preparing and implementing your travel policy • Air, rail, hotel and car rental booking supported and fulfilled by your assigned consultants • Personalized electronic traveler profiles, created by the client and confidentially stored • Traveler Tracking • Timely detailed Management Information & Analysis • Pre & Post Trip reporting • A transparent fee structure – no surprises! • Ongoing investments in technology to improve efficiency and service

6. NARULA – a travel partner you can trust to deliver Business travel continues to play an important part in building relationships and driving growth. There is simply no better substitute for a firm handshake or an encouraging pat on the back. Nevertheless, business travel is under closer scrutiny than ever before. Value has become the recurring theme. Every business trip must generate concrete results in keeping with well-defined objectives. Consequently, travel programs are continuously monitored and ongoing program optimization an absolute. Greater savings are only part of the mandate. Service and security remain important imperatives and decreasing travel’s impact on the environment is on everybody’s “Must Do” list. Furthermore, today’s business travel market is highly complex and constantly changing.

7. NARULA – a travel partner you can trust to deliver How then can organizations today effectively manage their travel programs? One sure way is by working with a travel management company who truly understands their needs and challenges and is consistently on top of market trends and best practices. Narula Travel is just that company. As a company specializing in business travel management, we are focused on helping clients derive greater value from their travel programs. To that end, we have the people, processes, products and services our clients need to optimize their business travel. Narula knows that making the most of business travel can mean big returns for companies and their travelers.

8. NARULA – a travel partner you can trust to deliver Key Services Air Travel (International & Domestic) With Systems connected to over 400 scheduled airlines, your consultant will be able to respond quickly and creatively to your enquiries including Low Cost Airlines. In addition to Economy fare, we can offer you excellent savings in both First & Business Class. Hotels (International & Domestic) Our consultants will search a database that spans over 55000 hotels worldwide, including 41 top hotel chains in 190 countries. We offer a wide selection of accommodation from two or three star rated hotels up to luxury properties and include boutique hotels. With that in mind we will find you the right property at the right price in the right location that best matches your needs. Car Rental Working closely with the major worldwide car rental partners, Narula offers clients the most competitive rates in India and worldwide.

9. NARULA – a travel partner you can trust to deliver Key Services Passport, Visa & FRRO Services Narula provides efficient and comprehensive visa and passport service providing up-to-date advise on application requirements, and visa processing. For all expats it is a must to get your registration done with the relevant FRRO (Foreign Regional Registration Office) within 14 days from the date of arrival if you are carrying an Employment Visa/Business Visa (if your stay expected to exceed 180 days). We will provide the registration and visa extension service with respective FRRO depending on the city of arrival. In-House Travel Desk A Travel Desk can be provided in your office premises with a highly trained and seasoned staff to run the implant. This is subject to a certain guaranteed volume of business. Travel Insurance Narula provides travel insurance schemes for single journeys or multiple trips. We have online facility to issue travel insurances from 7 days to 1 year.

10. NARULA – a travel partner you can trust to deliver Key Services Rail Bookings Travelling by rail can save time, provide better value and give those travelling the opportunity to work or relax during the journey. Our specialist will provide you with details on fares, routes and schedules and ensure that your arrangements run smoothly and cost effectively. Out-of-Hours Emergency Service Narula is available 24/7. For continuity of service a senior consultant connected remotely to our systems operates our out-of-hours facility, ready to assist you when our offices are closed. This service is invaluable, giving your company and your travelling employees real peace of mind. Leisure Travel Every year we arrange hundreds of holidays for our clients. In many cases these are tailor-made trips, and cover the globe. Whatever destinations you choose, whether you’re looking for a city break, a cruise, long haul, honeymoon or adventure holiday, our expert consultants are on hand to organize truly memorable holidays.

11. Corporate Relocation Services • Narula Corporate Relocation Services (NCRS) provides relocation solutions to a well-established and diverse customer base. We offer innovative ways for customers to achieve their individual business goals, while providing end-to-end relocation services. • Our mission is clear: Deliver complete, customized corporate relocation services that improve your transferees’ relocation experience, streamline administration, reduce your risk exposure, and stabilize relocation costs. With customized solutions and a flexible approach, we strive to make every corporate relocation go as smoothly as possible for everyone involved. Services offered are: • Visa, Immigration and Work Permits, FRRO • Cultural Assistance • Office, Warehouse, Factory Leasing • Long & Short Term Accommodation Rental • Taxation, Legal & Accounting Services • Long & Short Term Vehicle Rental • Interpreter Services • Language Training • School Search and Education Consultancy • Settling-in Assistance

12. NARULA – a travel partner you can trust to deliver Technology We continue to make significant investment in the latest technology to enable our consultants to respond quickly and creatively to travel requests and our management team to look after your needs. Website access to the wide range of products, services and benefits is password restricted. Our online self booking tool will enable you to book air travel, hotels, rail and car rental with confidence, backed up by the support of your dedicated consultant. We securely store profile information and traveler preferences to help smooth the process. Management reports can also be obtained online without agent intervention. In a constantly evolving industry we provide individual solutions for our clients by combining personal service with online booking and cost saving opportunities. Information is key to effectively managing your travel spend, and we have the tools to help us work together for the best results.

13. Collaborative technology to meet increasingly complex travel needs • The internet has changed the rules of doing business, and it has transformed the way we all communicate, shop, buy and interact with each other. • Travelers in today’s corporations are more knowledgeable and more powerful than ever before. They expect sophisticated travel technology solutions that offer more choice, more information, more security and more control – especially in an increasingly mobile world. • Our vision is to provide next generation, collaborative travel technology that will revolutionize the entire travel experience for corporations, giving them the freedom to drive change while also anticipating their travelers’ needs.

14. Our end-to-end technology solutions empower and support corporate travel managers and travelers alike at every stage – before, during and after the trip. • We have a unique approach to corporate travel. It’s all about Total Travel Experience. • We are continually investing in a range of cross-channel technology solutions and components that are both open and modular. This allows seamless collaboration between individuals, data sources, channels, systems and travel players across the entire travel chain. The Total Travel Experience yields effortless savings and complete control. Easily establish spending rules, provision affordable suppliers, restrict gratuitous expenses, and enforce policy at the point-of-purchase. And with a powerful set of data analytics and reports, organizations gain a new level of insight and business intelligence to make better, more informed decisions.

15. Meetings & EVENTS NARULA offers a range of services to help integrate meetings and events with the travel program to optimize savings, enhance process control, improve risk management and enrich attendee experiences. We integrate best practices in sourcing, logistics and specialized consulting to deliver a comprehensive program that optimizes spend, savings and return on meeting objectives. Taking control of meetings and events can help companies save 10-30 percent in direct costs while improving meeting and event services and return on investment. Our Program offers a range of services to professionalize meeting planning and execution, as a supplement to in-house processes, providing expertise as needed in specific areas or delivering an end-to-end solution for your planners and attendees.

16. NARULA Manage traveler profile information Conveniently and efficiently, giving travel managers greater control over their reports, and travelers greater control over their preferences, payment options and other travel criteria. Key features include: Databridge and Custom Connect – this offers custom tailored solutions to transfer data in any format. Databridge provides structured data mapping protocols for both import and export of profile related information. With Custom Connect, we leverage our robust profile technology to develop a scalable, customized profile management solution that meets your needs independent of any GDS or corporate booking solution.

17. NARULA Managed Access – Profiler gives travelers access to change personal information such as first name, last name, credit card information, travel preferences, as well as any custom information corporations wish to maintain. Corporate or travel managers can configure what users have the ability to view or change. Automated Updating – The profiler allows us to have access to the most updated profile information for a traveler. Whether a corporate traveler logs into the customizable website to update their own information, or it is updated by a data feed, the changes are automatically updated in the GDS profile. Profile Management – The profiler allows automatic updating of profile information in all the major GDSs, and can be used on its own or in conjunction with the online booking tool. In addition, it provides the ability to integrate with corporate ERP and HR systems.

18. NARULA - TRAVEL MANGEMENT SOLUTIONS Implementation & NEXT STEPS We would work closely with you to get you up and running as quickly as possible, and to ensure the transition is smooth. We can help with the formulation of a travel policy or review the existing one, setup traveler profiles and arranging for our teams to meet your travel organizers. We would be delighted to have the opportunity to discuss how we can save your business time and money, and deliver a first class service to you and your travelers. Please get in touch and if you have any questions we’d be delighted to answer them. Our details are at the end of this presentation.

19. NARULA - TRAVEL MANGEMENT SOLUTIONS THANK YOU FOR YOUR BUSINESS

20. Corporate Office 324 QUTAB PLAZA, DLF CITY PHASE-1 GURGAON, HARYANA, INDIA 122002 Registered Office: Mohandev Building, 13 Tolstoy Marg, New Delhi, India 110001 PHONE: +91-124-4108225 FAX: +91-124-4108226 EMAIL: team@narulatravel.com www.narulatravel.com