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Assessing CAHPS Clinician & Group Survey Results What Can CAHPS Database Do For You

Assessing CAHPS Clinician & Group Survey Results What Can CAHPS Database Do For You. Janice Ricketts, CAHPS Database Manager, Westat 2011 AHRQ Annual Conference September 18, 2011. CAHPS Database. National repository of data for selected CAHPS surveys Two major applications:

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Assessing CAHPS Clinician & Group Survey Results What Can CAHPS Database Do For You

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  1. Assessing CAHPS Clinician & Group Survey ResultsWhat Can CAHPS Database Do For You Janice Ricketts, CAHPS Database Manager, Westat 2011 AHRQ Annual Conference September 18, 2011

  2. CAHPS Database • National repository of data for selected CAHPS surveys • Two major applications: • Benchmarking to evaluate health system performance and support quality improvement • Research on consumer assessments of quality • Funded by AHRQ and administered by Westat through the CAHPS User Network

  3. CAHPS Database Components • CAHPS Health Plan Survey Database • 4.3 million records collected • 12 Annual Chartbooks (1998 – present) • CAHPS Clinician & Group Survey Database • Just launched in May 2011 330,747 completes1,095 practice sites

  4. Benefits of Participation • Free serviceopen to all survey users on a voluntary basis • Submit data through an Online Data Submission System • Technical support, data submission specifications and submission training video • Access to comparative results by survey version through an Online Reporting System • Support to participantsprovided through • Custom analysis and reports • User network • Email and phone technical support

  5. Online Submission

  6. Online Reporting • Supports selected CAHPS surveys maintained by the CAHPS Database • CAHPS Health Plan Survey • CAHPS Clinician & Group Survey • Public portal available to everyone • Ability to view summary-level data only • Password-protected portal accessible only to participants who contribute data • Ability to view your own results compared to selected benchmarks

  7. Comparative Results in Online Reporting System(http://www.cahps.ahrq.gov)

  8. Top Box Scores Percent reporting most positive response for composites, rating, and question items across selected characteristics: • Region • Physician specialty • Practice ownership& affiliation • Number of visitsper practice • Survey mode

  9. Top Box Scores - Submitter

  10. Frequencies View the distribution of scores for all response options. Allows users to run custom one-way and two-way frequencies by selected respondent and practice characteristics.

  11. Barchart Results Display a graphical distribution of survey results that show the top, bottom, and middle response categories.

  12. Barchart Results –Submitter Results Compare your results to National Distribution and practice site characteristics such as: • Region • Physician specialty • Practice ownership& affiliation • Number of visitsper practice • Survey mode Your Results

  13. Percentiles

  14. Downloadable Reports

  15. Export Results to Excel

  16. Physician Specialty Comparisons:Visit Version Top Box Scores

  17. Additional QI Resources • CAHPS Improving Quality site: http://www.cahps.ahrq.gov • Case studies of QI initiatives • Supplemental survey questions • Archived Webcasts and presentations • Links to related resources

  18. CAHPS User Support Services • CAHPS User Network Web Site https://www.cahps.ahrq.gov • CAHPS Database Technical support E-mail: NCBD1@ahrq.gov Phone: 888-808-7108 • CAHPS Technical support E-mail: CAHPS1@ahrq.gov Phone: 800-492-9261

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