Citizen Civic Center An e-Governance initiative of Drishtee

1. Citizen Civic CenterAn e-Governance initiative of Drishtee

2. About Drishtee Drishtee is a Social Enterprise which has • Worked in Rural India for over 10 years and adapted the '4C' approach i.e.- Community, Capacity, Credit and Channel. • Has focused on Rural Entrepreneurs • Has established that sustainable models are possible. • Of the 4Cs, Drishtee has focused more on Channels • Pioneered & popularized the e-kiosk / telecentre model This model has been adopted in many parts of the world, as also by the Government of India for its project to establish 100000 Community Service Centres in villages across India • Has evolved to become a low cost direct delivery Rural Supply Chain on which several critical services can ride. • Over 14000 outlets across the Northern and North-East India (Focus on UP, Assam and Bihar) • Geared to expand in Adjacent States

3. More About Drishtee • Started as a Limited Company, • “Drishtee Development and Communication Limited” (Drishtee Dot Com Ltd. at inception) [DDCL] • Created an NGO arm • ‘Drishtee Foundation’ • for leveraging on the network created and for research • Created an e-Governance arm • 'Cyber Infodev Pvt. Ltd.' • for providing e-Governance services with the help of Government • The Group • Drishtee Development continues to create the infrastructure of franchisees while • The research, training, induction and services are provided by Drishtee Foundation. • All e-Governance services is provided by Cyber Infodev Pvt. Ltd. • All the three organisations work closely leveraging on each other • Drishtee has been used here to imply the Group.

4. Awards & Recognition 2010 Ashoka Changemakers Awardin Health 2008Invitee Clinton Global Initiative  2007 'Technology Pioneers' - World Economic Forum  2007Citation by Dalberg Consultants consulting for IFC Washington 2006Red Herring ‘100 Asia Award’  2006ZDNet ‘Technopreneur of the Year Award’  2006 Deloitte Winner, 'Top 50 Companies'  2006 Invitee at 'Clinton Global Initiative and Citation' 2005 Schwab Foundation - ‘Social Entrepreneur of the Year Award’  2004Ashoka – Fellowship for Social Entrepreneurship 2003World Bank ‘Development Market Place Award’ 2002Winner of Digital Partners ‘Most Promising Social Enterprise Award’  2001  Winner of World Bank Infodev’s ‘Best ICT Stories’  2000Gyandoot Winner of “Stockholm Challenge Award”

5. About Neev, Cyber Infodev Pvt. Ltd. Backed by an experience of over fifteen years in e-Governance and providing various solutions for public, private and development organizations. Our solutions includes software for the implementation and monitoring of various rural development programs and schemes, digitization of documents, surveys, data entry and consultancy services as well as Setting up of e-Governance Centres or Citizen Civic Centres. Neev, Cyber Infodev Pvt. Ltd. is a part ofDrishtee Group. Based upon Drishtee’s 4 C approach Neev has been providing information to the community which itself is aChannel. Drishtee is a social enterprise focused exclusively on rural India. Drishtee has facilitated and supported a network of over 14,000 rural enterprises to cater to the critical needs of base of the pyramid.

6. Why Neev Citizen Civic Centre ? To assist government for providing various services to citizen • Timely • Economically • Conveniently • Transparently • Technologically

7. Salient Features of Neev Citizen Civic Center • Self Sustainable Citizen Interface Model • Sate-of-the-art Software Application • Call Center, Web, SMS, IVRS and Manual support for Citizen • Online MIS for Government • TAT based service delivery • Experienced manpower for smooth service delivery • 10 years of experience in e-Governance

8. Introduction of Area Based Assessment model of Property Tax in Bihar The area Based Assessment model (Patna model) presents a simplified assessment procedure based on a three-type classification of Location, Construction and use. This has minimised discretion and ad-hoc nature of assessment and has increased acceptability by assesses and tax compliance. The holding in the Municipal area as classified by the Municipality on the following criteria:- (a) Situation of the holding – (i) Holdings on the Principal Main Road, (ii) Holdings on the Main Road, (iii) Holdings other than sub-clauses (i) and (ii) (b) Use of the Holding – (i) Purely residential, (ii) Purely commercial or industrial (whether self owned or otherwise), (iii) Partly residential and partly commercial/industrial, (iv) All Holdings other than sub-clauses (i), (ii) and (iii) (c) Type of Construction – (i) Pucca building with R.C.C. Roof, (ii) Pucca building with asbestors/corrugated sheet roof, (iii) All other buildings not covered in sub-clauses (i) and (ii). Continue....

9. Introduction to Area Based Assessment of Property Tax in Bihar For the purpose of calculation of Annual Rental value of a holdings measurement of carpet area is calculated as under :- (i) Rooms – Full measurement of Internal Dimension, (ii) Covered Verandah - Full measurement of Internal Dimension, (iii) Balcony/Corridor, Kitchen and Store - 50 per cent measurement of Internal dimension, (iv) Garrage - One-fourth measurement of internal dimension, (v) Others - Area covered by bath room, latrines, portico and Staircase shall not form part of the Carpet area. Property Tax has been assessed on the basis of Annual Rental value: (i) Holding Tax – per cent of Annual Rental Value, (ii) Water Tax- per cent of Annual Rental Value, (iii) Latrine Tax- per cent of Annual Rental Value. Municipality have rights to levy surcharges and fines, and also may have rights to introduce various schemes (discounts schemes) time to time to increase the property tax.

10. Neev Citizen Civic Center Receiving Cash Delivery Tax Payer Delivery Model – Property Tax Collection Patna Nagar Nigam Tax Collection Camp Fill Self Assessment Form Create unique Id for new Taxpayer Supporting Documents New Tax payer Old Tax payer Collect Cash from Tax Payer Calculate Property Tax Generate Receipt

11. Glimpse of Patna Centres

12. Neev Citizen Civic Center Receiving Cash Delivery Tax Payer Proposed Delivery Model – Property Tax Collection for Patna Municipal Corporation Tax Awareness Camp Municipal Corporation Tax Demand Data Tax Demand Data Deposit Tax Tax Receipt Monitor Payment Collection Tax Awareness Online System Track Tax Demand & Tax Payment Status Promotions Payment Reminder Tax Demand inquiry Payment Status Tax Related queries SMS IVRS Call Center

13. Tax Collection (Revenue of PMC)

14. Graph - Revenue of PMC)

15. THANK YOU CYBER INFODEV PVT. LTD Knowledge Boulevard, Tower B 8th Floor, Plot No. A-8A Sector- 62, Noida, U.P.( 201301) Phone: +91-120-4661000 / +91-9204056088 / +91-9204056085 Fax: +91-120-4661002 Website:www.cyberinfodev.com, www.drishtee.in E-mail: info@cyberinfodev.com