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Citizen Oriented Governance

Citizen Oriented Governance. An Introduction. Authoritarian State Citizen is at the service of the State Subject Favour – mercy Self interest-corruption Mistrust Non accountable Opacity Process-oriented. Democratic State State is at the service of the Citizen Citizen / Client Right

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Citizen Oriented Governance

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  1. Citizen Oriented Governance An Introduction

  2. Authoritarian State Citizen is at the service of the State Subject Favour – mercy Self interest-corruption Mistrust Non accountable Opacity Process-oriented Democratic State State is at the service of the Citizen Citizen / Client Right Impartiality Trust Accountable Transparency Result-oriented Authority vs. Public Service

  3. Authoritarian State: State Society Individual Democratic State: Citizen Society State Core Values

  4. Citizen-oriented Governance • Put the citizen at the center of your activity • Lean • Efficient • Cost-effective • Add value • Right to access

  5. Monopoly /monopsony Universal services One product/many needs No need to obtain customers’ loyalty No evident relation between quality and costs No profit Competition Target customer segments Different products /different needs Customer loyalty Direct relation between quality and costs Profit Public vs. Private

  6. Global Competitiveness • Foreign Investments • Emigration • Brain Drain • GCI of Ukraine = 82 (was 72 in 2008)

  7. Anything you can do about that? • 1. Property rights • 1.01 Property rights • 2. Ethics and corruption • 1.02 Diversion of publics funds • 1.03 Public trust of politicians • 3. Undue influence • 1.04 Judicial independence • 1.05 Favoritism in decisions of government officials • 4. Government inefficiency (red tape, bureaucracy and waste) • 1.06 Wastefulness of government spending • 1.07 Burden of government regulation • 5. Security • 1.08 Business costs of terrorism • 1.09 Reliability of police services • 1.10 Business costs of crime and violence • 1.11 Organized crime

  8. Conclusion • Accountability + Effectiveness of the Judiciary has an enormous role in the prosperity and competitiveness of a Country • But… how we do ensure accountability?

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