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From Provider-Centered to Team-Based Care: OUR EXPERIENCE Mary Szecsey, Executive Director

From Provider-Centered to Team-Based Care: OUR EXPERIENCE Mary Szecsey, Executive Director Dana Valley, Clinical Support Manager. Clinical Sites: P rimary C are – Occidental, Guerneville, Sebastopol Dental and Mental Health Services – Guerneville Teen Clinic – Forestville

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From Provider-Centered to Team-Based Care: OUR EXPERIENCE Mary Szecsey, Executive Director

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  1. From Provider-Centered to Team-Based Care:OUR EXPERIENCE Mary Szecsey, Executive Director Dana Valley, Clinical Support Manager

  2. Clinical Sites: • Primary Care – Occidental, Guerneville, Sebastopol • Dental and Mental Health Services – Guerneville • Teen Clinic – Forestville • Graton Labor Center Outreach • Forestville Wellness Center Patients 12,990 individuals, 85 % under 200% of poverty level 2012 Budget $10 million 70% patient fees, 30% grants, contracts, fundraising Staff and Providers • 135 employees in seven locations; 107 FTEs • 17 medical providers, 2 dentists, 7 mental health counselors and including .6 FTE psychiatrist

  3. There has to be a better way!

  4. Our Process • Adopted Principles of Care • Define Care Team Roles • EMR (Data) • Patient Empanelment • Workflows • Documentation • Implementation • Training • Sustain

  5. WCHC Principles of Care • Relational • Access • Team based • Comprehensive Primary Care • Adaptable and measurable • Cost effective

  6. Medical Staff Ratios • Provider : MA = 1:1.5 • Provider : RN = 1:1 • Provider : FO = 1: 1.5

  7. Quality Dashboard

  8. Quality Dashboard

  9. Quality Dashboard

  10. Quality Dashboard

  11. Creating a Culture

  12. Changing the way we do business!

  13. Thank you! Mary Szecsey, mszecsey@wchealth.org Dana Valley, dvalley@wchealth.org

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