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The Role of Mistrust in Modernized Administrations

The Role of Mistrust in Modernized Administrations. Andrew Tucker Department of Government Georgetown University Presented at EGPA Conference, Oeiras, 4th Sept 2003. Paper Structure. Upsetting the binary apple cart – theory of mistrust

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The Role of Mistrust in Modernized Administrations

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  1. The Role of Mistrust in Modernized Administrations Andrew Tucker Department of Government Georgetown University Presented at EGPA Conference, Oeiras, 4th Sept 2003

  2. Paper Structure • Upsetting the binary apple cart – theory of mistrust • Evidence of mistrustful behavior - empirical results from 2003 UK survey • “Playing the democratic game” – analysis of mistrustful citizens Role of Mistrust in Modernized Administrations

  3. 1. Theory of Mistrust • NPM lens - either trust or distrust • Knowing suspension of trust/distrust judgment – Hannah Arendt • Trust as relief mechanism – Jürgen Habermas Role of Mistrust in Modernized Administrations

  4. 2. Empirical Results Q: And in general how much, if at all, would you say you trust the following services? % Not very much/at all % Great deal/fair amount Your local NHS hospital Your local police force Your local council Base: 1,708 adults, 15+, Great Britain, face-to-face, in home, March 2003 Source: MORI 2003 18% 79% 24% 74% 48% 48% Role of Mistrust in Modernized Administrations

  5. 3. Analysis of Mistrustful Citizens • Instrumental or social psychological models • “Playing the game” – voluntary associations • Institutionalizing mistrust – post-NPM Role of Mistrust in Modernized Administrations

  6. Conclusions • Understanding trust concept after NPM • Drawing on political theory to explain customer behavior • How to measure mistrust metric? Role of Mistrust in Modernized Administrations

  7. The Role of Mistrust in Modernized Administrations Andrew Tucker E-mail: amt25@georgetown.edu

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