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C H A P T E R

0. C H A P T E R. CIS 300 – MIS Course Introduction Chang-Yang Lin cy.lin@eku.edu people.eku.edu/linc. Several Terms. E-World; Digital Age; Digital Firms Information Technology (IT) Information Systems (IS) Office Workers; Knowledge Workers; End-Users; End-User Managers

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C H A P T E R

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  1. 0 C H A P T E R CIS 300 – MIS Course Introduction Chang-Yang Lin cy.lin@eku.edupeople.eku.edu/linc

  2. Several Terms • E-World; Digital Age; Digital Firms • Information Technology (IT) • Information Systems (IS) • Office Workers; Knowledge Workers; End-Users; End-User Managers • E-Business; E-Commerce • Business initiatives drive IT choices

  3. Information Technology (IT) • Computer Technology (Hardware and Software) • Processing and Storing Information • Communication Technology • Transmitting information

  4. CIS 300 - MIS • The MIS Concept • Why Studying IS/MIS • What You Need to Know • System Concepts • Types of Business Information Systems • Roles; Trends • Managerial Challenges of IT • Course Website

  5. The MIS Concept • The MIS concept addresses the use of IT to improve individual and organizational performance at two levels: • producing “better” tangible outputs • developing tools and processes that allow better management decision making

  6. Level 1: “Better” Tangible Outputs • IT is used to make the process in producing a tangible output more efficient and more effective • Implication Issues • whether or not to use IT • selecting the proper IT • employing correct procedures for the utilization of the IT

  7. Level 2 : Intangible Outputs • A schematic view - the information/decision level • MIS involves identifying the key decisions that are related to reaching objectives, on determining the proper information needed to make these decisions, and on improving the decision processes employed to make the decisions. • Implications: Activity at this level concentrates on developing tools and processes that allow better management decision making

  8. The MIS Concept - Level 2:Intangible Outputs (achieving desired objectives)

  9. System Concepts • What is a system? • A set of components that interact to accomplish goals • Systems can be viewed as process models in terms of their inputs, outputs, processing, and feedback/control mechanisms. Examples. • What is an IS? • A set of interrelated components that collect input, process, and output data and information and provide a feedback/control mechanism • What is a CBIS? • An IS that uses IT. • Components: hardware, software, databases, networks, people, procedures

  10. System Examples • University – an example • Inputs: students, faculty, textbooks • Processing mechanisms: teaching, research, service • Output: graduates • Goal: acquisition of knowledge • The Manufacturing System • Other Examples • Subsystem, interface, open, adaptive Boundary Feedback

  11. A Manufacturing System: Generic Components Environment Control by Management Feedback Signals Feedback Signals Control Signals Control Signals Input of Raw Materials Output of Finished Products Manufacturing Process System Boundary Other Systems

  12. University Inputs: Students, Faculty, Textbooks Processes: Education/Courses Output: graduates Feedback: surveys, grades Toyota Plant Inputs: raw materials, components Processes: assembly line Output: mini-vans Feedback: customer surveys, quality reports Fast Food IS Inputs: consumer orders Processes: processing software Output: receipts, cook’s order list Feedback: invalid entry message Video Store IS Inputs: rentals, returns Processes: processing software Output: reports, rental agreement Feedback: error repots Systems: Some Examples

  13. Open Closed Adaptive Nonadaptive System Classifications and Characteristics Subsystem System Boundary Interface Open, Adaptive Systems

  14. INPUTSGathering and capturing raw data PROCESSINGConverting or transforming data into useful outputs OUTPUTSProducing useful information, usually in the form of documents. Feedback/Control Input, Processing, Output, Feedback/Control Output that is used to make changes to input or processing activities

  15. Procedures • Procedures - set of instructions used by people to complete a task • Procedures include the strategies, policies, methods, and rules for using the CBIS. • Examples: procedures describe • When each program is to be run • Who can have access to database • What is to be done in case of a disaster

  16. Efficiency: a measure of what is produced divided by what is consumed an improved product the same level product produced cheaper or faster the improvement in the product exceeds the increased cost Effectiveness: a measure of the extent to which a system achieves its goals. Goal: to reduce damaged parts by 100 units Q: Actual reduction in damaged parts using a control system is only 85 units. Effectiveness? A: The effectiveness of the control system is 85 percent System Performance Standards:Efficiency and Effectiveness

  17. What You Need to Know • Foundation Concepts: Fundamental concepts about the components and roles of IS • IT: Major concepts, developments, and management issues in information technologies • Business Applications: The major uses of IS for the operations, management, and competitive advantage • Development Processes: How end users or information specialists develop and implement IS • The challenges of effectively and ethically managing information technologies, strategies, and security at the end user, enterprise, and global levels of a business

  18. Support of Strategic Advantage Support of Managerial Decision Making Support of Business Operations Major Roles of Information Systems

  19. 1970-1980 1950-1960 1960-1970 1980-1990 1990-2000 Strategic & End User Management Reporting Data Processing Electronic Commerce Decision Support Electronic Data Processing - TPS Management Information Systems Decision Support Systems - Ad hoc Reports End User Computing Exec Info Sys Expert Systems SIS Electronic Business & Commerce -Internetworked E-Business & Commerce History of the Role of IS

  20. Trends in ISs • Data Processing: 1950s - • Transaction processing, record keeping, traditional accounting applications • Management Reporting: 1960s - • MIS – predefined management reports for decision-making purposes • Decision Support: 1970s - • DSS – interactive ad hoc support of the managerial decision-making process • Strategic and End User Support: 1980s - • EUC, Executive Information Systems, Expert Systems, Strategic Information Systems • Electronic Business and E-Commerce: 1990s -

  21. The Internet Company Boundary Suppliers and Other Business Partners Procurement, Distribution, and Logistics Extranets Engineering & Research Accounting, Finance, and Management Manufacturing and Production Intranets Advertising Sales Customer Service Extranets Consumer and Business Customers The Electronic Business

  22. Ethical Dimensions of IT • What uses of IT might be considered improper, irresponsible, or harmful to other individuals or to society? • What is the proper use of an organization’s information resources? • What does it take to be a responsible end user of IT? • How can you protect yourself from computer crime and other risks of IT?

  23. U.S. Bureau of Labor Statistics, 1999

  24. U.S. Bureau of Labor Statistics, 1999

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