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Managing Different Generations in the Workplace A YouGotClass on-line course

Managing Different Generations in the Workplace A YouGotClass on-line course. I need to Communicate more effectively. presented by Kassia Dellabough, PhD. Emerging Issues at Work. Global Work Environment. The Pew Internet & American Life project. Generational Communication.

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Managing Different Generations in the Workplace A YouGotClass on-line course

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  1. Managing Different Generations in the WorkplaceA YouGotClass on-line course I need to Communicate more effectively presented by Kassia Dellabough, PhD

  2. Emerging Issues at Work

  3. Global Work Environment The Pew Internet & American Life project

  4. Generational Communication Did you get my e-mail? I sent a memo This is a waste of time, I work better alone What happened to the work ethic? Were you at the meeting? He called me that he can’t make it Wassup? Get my text?

  5. Course Agenda Unit 1- What makes these generations different ? • The transition from the Industrial Age to the Internet Age • How Gen X, Boomers, Gen Y differ • Work values in the 21st Century

  6. Course Agenda Unit 2- How Gen X and Gen Y perceive time. • Knowledge work and the value of time • Time as key to profitability • The focus on outcomes • Meetings the work

  7. Course Agenda Unit 3- What motivates Gen X and Gen Y at work? • The reinvention of family • Work hard and play hard • Monetary and non-monetary rewards • The new career development path

  8. Course Agenda Unit 4- Work styles and technology • Customizing work styles & process Peak work time and place • A new role for technology at work • Working collaboratively • And what about the NEXT Generation?

  9. YOUR GOALS

  10. Communication

  11. Inventions That Changed the Way We Communicate • The car • Telephone • Airplane • Answering machine • Computers • E-mail • Cell phones • Digital cameras • Cloud computing

  12. Ball Point Pen 1945 Telegraph 1828 Radio - 1866 Television - 1930’s Airplanes - 1903 Telephone 1870’s Innovations in Communication

  13. 1980 1990 1995 2000 2002 2004 2006 2008 2010 • VOIP • Wikki / Forums • Survey Monkey • Zoomerang • E-Commerce • Newsletters • Amazon • Podcasts • YouTube • MySpace • Web Support • CraigsList • Skype • Fax • Modem • Answering Machine • Web • Email • PowerPoint • Voice Mail • Cell Phone • Blackberry • PDA • RSS Feeds • Blogs • Ebay • Google • Paypal • Newsletter • BBS • Pagers • Digital Signage • Videophone • Tele-commuting • Instant Messenger • Contact Managers

  14. Preferred Communication Tools • SENIORS: face-to-face, phone (land-line), U.S. mail, newspapers, magazines • BOOMERS: email, phone, face-to-face, newspapers, magazines, on-line resources • GEN X: web sites, email, on-line newspapers & resources, cell phone • GEN Y: Facebook (etc.), Text, Cell Phone, web sites, skype • GEN NEW - ?

  15. Cell phone or Computer? A long way from DOS…

  16. Defining the Generations*Seniors 1920 – 1944 Baby Boomer 1946-1964 Generation X 1965-1980 Generation Y 1981-2000Generation Next? I, X, G 2000- now

  17. GENERATIONS:The Cohort Experience Members of a generation are linked by experiences shared during their formative years. These shared experiences contribute to the creation of shared values, attitudes and behaviors.

  18. What Were YOU doing in High School? • Favorite music • Values: • Work, sexual behavior, drugs, dress • How did you refer to your teachers? • What did you do after school? • How did you stay in touch with your friends? • What was the political climate? • What were your career goals? • What was the job outlook? • What was the technology of the day?

  19. Generation Gaps • Attitudes • Expectations • Perceive Differently • Learn Differently • Teach Differently • Work Differently

  20. Learning Working Marketplace Behaviors

  21. Loyal, the recycling generation

  22. Daily Life and Society: • Prosperity • Stability • uniform

  23. The Baby Boomers • Born: 1946-1964 • McCarthy Hearings • Polio Vaccine • Rosa Parks • Sputnik • First Nuclear Power Plant • JFK • Peace Corps • Cold War • John Glenn • Vietnam • Martin Luther King • Woodstock • Kent State

  24. Understanding Generation X Photo, Courtesy of Grease, Tattoos from Grease, St. Paul Minnesota (http://tattoosfromgrease.com/)

  25. I AM NOT A BABY BOOMER! Work “under the radar”

  26. The MillennialGen Y

  27. Who is Generation Y?

  28. 78 Million People • Technology Savvy • 20,000 TV commercials/year since birth • Most media savvy generation • Confident • Optimistic • Politically active

  29. The NEXT Generation……

  30. Course Outcomes Find out how your co-workers in other generations approach work discover something new about yourself and your generation.  Get an understanding of each of the four generations.

  31. Course Outcomes Learn the distinguishing characteristics of each that impact their approach to the workplace. Take back practical tips and techniques for communicating generationally in the workplace.

  32. Next ClassApril 7 - May 2, 2014questions? Contact kassia@uoregon.edu

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