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Managing Four Generations in the Workplace

Managing Four Generations in the Workplace. By: Melissa Hawkins, Brenda Mummert , and Colleen Nestruck. Objectives. What is a ”Generation”. 1. The Four Generations. 2. Characteristics . 3. Workplace Characteristics. 4. Managing Multiple Generations. 5. What’s to come. 6. Question.

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Managing Four Generations in the Workplace

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  1. Managing Four Generations in the Workplace By: Melissa Hawkins, Brenda Mummert, and Colleen Nestruck

  2. Objectives What is a ”Generation” 1 The Four Generations 2 Characteristics 3 Workplace Characteristics 4 Managing Multiple Generations 5 What’s to come 6 Question 7

  3. What is a “Generation”? “group of contemporaries: all of the people who were born at approximately the same time, considered as a group, and especially when considered as having shared interests and attitudes”. (English Dictionary, 2011 )

  4. The “4” Generations

  5. Characteristics Veterans, Traditionalist, Silent (1922-1945) • Respect for authority • Conformers • Disciplined • Patriotic • Conservative

  6. Characteristics - (continued) Veterans, Traditionalist, Silent • Nuclear Family • Education was a dream • Rotary Phones • Put cash away for later • Paid in cash

  7. Characteristics Baby Boomers (1946-1964) • Positive about the future • Involvement • Rebels • Hippies • Believed nothing was impossible

  8. Characteristics - (continued) Baby Boomers • Education was a birthright • Touch tone phones • Buy now, pay later

  9. Characteristics Generation X (1965-1980) • Skeptical • Asks the question “why” • Fun • Relaxed and casual • Latch-key-kids • Education-a way to get there

  10. Characteristics - continued Generation X • Cell Phones • Cautious with money • Save, save, save • Looks toward the future

  11. Characteristics Generation Y (1981-2000) • Practical understanding of life • Confident • Likes to have fun • Social • Merged families

  12. Characteristics - continued Generation Y “Millennial” • Education is expensive • Internet • Picture Phones • E-mail • Earn money to spend money

  13. Workplace Characteristics Veterans • Hard working • “Just git’er done” • Punctual & never miss work • Respect Authority • Obey Rules • Work before fun

  14. Workplace Characteristics Baby Boomers • Workaholics • “Work-til-you-drop” • Personal fulfillment • Desire quality • Sacrifice personal life to achieve professional goals • Work for 1 employer all their lives

  15. Work Characteristics Generation X • Eliminate tasks • Self-reliant • Want structure and direction • Skeptical • Opt for quality of life instead of careers • Want to know “why” • See work as a challenge/contract

  16. Work Characteristics Generation Y • What’s next • Multitasking • Sticks firm to a decision • Goal oriented • Tolerant • See work as a means to an end

  17. Managing Multiple Generations The Effect on the Workplace He wants feedback, what the heck is that? Get a life! It’s 5:00, I’m out of here! They have no work ethic You’re right, but I’m the boss! Just do your job! No! I remember when… The kid wants a promotion after six months on the job!

  18. Managing Multiple Generations The Effect on the Workplace • Recruiting • Building Teams • Dealing with Change • Motivating • Managing • Maintaining and Increasing Productivity • Communication

  19. Managing Multiple Generations Interactive Style • Veterans—Individual, one on one • Baby Boomers—Loves meetings • Generation X—Initiates communication • Generation Y—Participative

  20. Managing Multiple Generations Communication Style • Veterans—Formal or memo’s • Baby Boomers—In person • Generation X—Direct or immediate • Generation Y—E-mail and voice mail

  21. Managing Multiple Generations Feedback and Rewards • Veterans • No news is good news • Satisfaction is a job well done • Baby Boomers • Don’t appreciate it • Wants money and Title Recognition

  22. Managing Multiple Generations Feedback and Rewards (continued) • Generation X • Constantly wants to know “how am I doing”? • Freedom is the best reward • Generation Y • Gives feedback how ever they want • Wants feedback at the push of a button • Rewards come with meaningful work

  23. Managing Multiple Generations Messages that Motivate • Veterans—need to hear that their experiences are respected! • Baby Boomers—need to hear you are valued and needed! • Generation X—wants to hear “do it your way”, “forget the rules”! • Generation Y—needs to hear that they are bright and will work with others like them!

  24. What’s to come 5-Generations in the workplace • Know as Generation 9/11 • Grown up with war • See things through a lens due to • 9/11 • View the world with less optimism

  25. Your Logo

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