PowerPoint® presentation to accompany: Medical Assisting Third Edition Booth, Whicker, Wyman, Pugh, Thompson

1. 1-1 Chapter 1 Foundations and Principles PowerPoint® presentation to accompany: Medical Assisting Third Edition Booth, Whicker, Wyman, Pugh, Thompson

2. Learning Outcomes 1.1 Describe the job responsibilities of a medical assistant. 1.2 Discuss the professional training of a medical assistant. 1.3 Identify the personal characteristics a medical assistant needs. 1.4 Define multiskilled health professional.

3. Learning Outcomes (cont.) 1.5 Explain the importance of continuing education for a medical assistant. 1.6 Describe the process and benefits of certification and registration. 1.7 List the benefits of becoming a member of aprofessional association.

4. Fast-growing occupation Generalist Someone trained in all departments of the facility Medical assistant Graduate of accredited institution Multitasking skills Introduction A multitasking professional is someone who is able to work in the administrative area, the clinical areas, and the financial areas.

5. Growth of the MA Profession • According to U.S. Department of Labor - Bureau of Statistics, medical assistants held 365,000 jobs in 2002. • 60% in physicians’ offices • 14 % in hospitals • 10% in nursing homes and offices of other health-care practitioners • Remainder in outpatient care centers, laboratories, and other health-care-related services

6. Knowledge Base Needed • Administrative and clinical skills • Patient insurance product knowledge • Compliance (OSHA, CLIA and HIPAA)

7. Knowledge Base Needed (cont.) • Providing exceptional customer service • Practice management • Current patient treatments and education

8. American Association of Medical Assistants (AAMA) National Organization Purpose: To raise the standard of medical assisting to a more professional level AMERICAN ASSOCIATIONOF MEDICAL ASSISTANTS20 N. WACKER DR., Ste. 1575CHICAGO, IL 60606(312) 899-1500 http://www.aama-ntl.org/

9. Publications Accreditation Certification Recertification Continuing education Legislative monitoring Member discounts Group insurance Annual national convention Networking opportunities AAMA Serves the needs of medical assistants by providing:

10. AAMA Code of Ethics • The Code of Ethics of AAMA sets forth principles of ethical and moral conduct as they relate to the medical profession and the particular practice of Medical Assisting. • Members of AAMA are dedicated to the conscientious pursuit of their profession.

11. Apply Your Knowledge List four ways the AAMA serves the needs of the medical assistant. ANSWER: The AAMA serves the needs of the medical assistant by providing the following services: Publications Accreditation Certification Recertification Continuing Education Legislative Monitoring Member Discounts Group Insurance Annual National Convention Networking Opportunities Good Job

12. Importance of Credentialing • Malpractice • Having credentialed personnel or staff will lessen the likelihood of legal challenges of the quality of care • Managed Care Organizations (MCO) • Place great importance in credentials for employees.

13. CMA credential is awarded by the Certifying Board of the AAMA Certification examination evaluates mastery of medical assisting competencies Recertify every 5 years Continuing education Certified Medical Assistant

14. Registered Medical Assistant • Credential is given by American Medical Technologists (AMT) • Certification exam • Educational and experiential requirements • High school graduate or acceptable equivalent • Graduate from accredited program • Pass the AMT exam

15. RMA/CMA Examinations • General medical knowledge • Terminology • Anatomy and physiology • Behavioral science • Medical law • Ethics hematology GERD CBC intradermal hypertension

16. Medical Assistant Associations • Set standards for quality and performance in the profession • Define tasks and functions for an occupation • Provide opportunities for member networking • Further the profession and assist members to achieve career goals

17. AAMA (CMA) Professional publications Educational opportunities Group insurance Legal information Networking Legislative monitoring AMT (RMA) Professional publications AMT Institute for Education Educational opportunities Group insurance Legal representation Networking Student membership Member Benefits

18. Administrative knowledge Medical record management Collections Insurance processing HIPAA Clinical knowledge Exam room techniques Medication preparation and administration Pharmacology Specimen collections RMA/CMA Examinations

19. Apply Your Knowledge What are two reasons why credentialingis important? ANSWER: The likelihood of a legal challenge to quality of care decreases when employees are certified, and Managed Care Organizations place importance on credentials for employees. BRAVO!

20. Apply Your Knowledge List three things professional medical assistant associations do or provide. Correct • ANSWER: Medical Assistant Associations • set standards for quality and performance for the profession • define tasks and functions for an occupation • provide opportunities for member networking • assist members to achieve career goals

21. Accreditation • The process by which programs are officially authorized • Two recognized entities for accrediting MA programs • CAAHEP • ABHES • Accreditation ensures that the program meets nationally accepted standards

22. Accredited Programs • Greater career options • Completion of a program that meets national standards • Provides recognition of your education by professional peers • Makes you eligible for registration

23. Obtain practical work experience Duties will be planned to meet your program’s requirements Offers you the opportunity to acquire a good reference Externships

24. National Healthcare Association • Certification exams for other health-care occupations, such as phlebotomy and ECG technician • Continuing education • Program development • Education, career advancement, and networking services for members • Registry of certified professionals

25. Volunteering • Experience in a variety of settings • Practical experience • Help you make career decisions • Include on résumé

26. Multiskill Training • Reduces health care costs • Personnel are cross-trained for more than one position • Expands your career opportunities • Office manager • Certified Office Laboratory Technician • Medical lab technician • ECG technician • Medical biller • Hospital admission coordinator

27. What is the purpose of accreditation for medical assistant programs? List two advantages of multiskill training. Apply Your Knowledge ANSWER: Accreditation ensures that the program meets nationally accepted standards. ANSWER: Multiskill training reduces healthcare costs and expands your career opportunities. Great!

28. Administrative, laboratory, and clinical duties are all part of the duties of a medical assistant Administrative Greeting patients Handling correspondence Scheduling appointments Answering telephone Creating and maintaining patient medical records Daily Duties of MAs – Entry Level

29. Laboratory Performing tests such as a urine pregnancy test on the premises Collecting, preparing, and transmitting laboratory specimens Teaching patients to collect specimens Clinical Assisting the doctor during examination Asepsis and infection control Giving medications Performing ECGs Explaining treatments to patients Daily Duties of MAs: Entry Level

30. Other Duties • Advanced • Clinical • Initiating an IV and administering medication • Reporting test results • Acting as a patient advocate • Laboratory • Performing as an OSHA compliance officer • Performing more complex testing • Specialization

31. Critical thinking skills Attention to detail Empathy Willingness to learn Flexibility Self-motivation Professionalism Personal Qualifications

32. Uniform clean and pressed Shoes comfortable, clean, and white Hairstyle clean and pulled back Nails short, pale color Avoid acrylic nails Minimum of jewelry Appearance

33. Attitude • Positive and caring • Respond to criticism as a learning experience • Take direction from authority without question • Function as a vital member of a medical team

34. Change Your Attitude • If you can answer “yes” to any of these questions • Do I have repeated conflicts with people? • Have I had a conflict at work that has resulted in termination? • Do I have conflicts with authority figures? • Do people make comments about my attitude?

35. Integrity and Honesty • Everything you do and every task you complete should be performed with a goal of excellence. • Integrity and honesty are key in providing superior customer service to your patients. • Your office staff and physician must be able to trust you and the decisions you make.

36. Other Attributes • Diplomacy • Proper judgment • Communication skills • Remaining calm in a crisis • Ethical behavior

37. Working As a Team Member • Team dynamics • Assist each other with required duties • Avoid interpersonal conflict with team members • Perform extra responsibilities without questioning or complaining • Be considerate of other team members’ duties and responsibilities

38. AAMA Role Delineation Study • Areas of competence for entry-level medical assistants • Includes Delineation Chart found in Appendix 1 • Provides the basis for medical assisting education and evaluation • Three areas • Administrative • Clinical • General

39. Scope of Practice • Regulated by • Profession’s scope of practice (AAMA) • Your training • State of practice • The policies of the organization or facility where you practice

40. Apply Your Knowledge List any four personal qualifications you should have to be an effective medical assistant. • ANSWER: List any four of these personal qualifications that medical assistants should display: • Critical thinking skills Attention to detail • Empathy Willingness to learn • Flexibility Self motivation • Professionalism Good Answer!

41. Apply Your Knowledge • When should you take action to change your attitude? • ANSWER: When you can answer “yes” to any of the following questions: • Do I have repeated conflicts with people? • Have I had a conflict at work that has resulted in termination? • Do I have conflicts with authority figures? • Do people make comments about my attitude? Correct!

42. In Summary Medical Assistant Training on-the-job versus training programs Skills and duties according to AAMA Role Delineation Chart Stay abreast of changes in technology, procedures, and regulations

43. End of Chapter End of Chapter 1 Participating in any aspect of healing is an awe-inspiring experience. — Carol Jackson, The Healer’s Art