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Communicating for Results Seventh Edition

Communicating for Results Seventh Edition. Cheryl Hamilton, Ph.D. 1 Opening Quotation. Communication Defined. “The process of people sharing thoughts, ideas, and feelings with each other in commonly understood ways.”. Microsoft Image. Microsoft Image. Communication Model. Environment.

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Communicating for Results Seventh Edition

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  1. Communicating for ResultsSeventh Edition Cheryl Hamilton, Ph.D.

  2. 1 Opening Quotation

  3. Communication Defined “The process of people sharing thoughts, ideas, and feelings with each other in commonly understood ways.” Microsoft Image Microsoft Image

  4. Communication Model Environment External noise Internal noise Internal noise Stimulus; Motivation Stimulus; Motivation (Code; channel) Encoding Decoding Person A Person B (Feedback) Decoding Encoding (Code; channel) Frame of Reference Frame of Reference Noise Environment

  5. Person A Person B Communication Model Person A / Person B . . .

  6. Communication Model Stimulus (internal and external). . . Stimulus Stimulus Person A Person B

  7. Communication Model Motivation . . . Stimulus; Stimulus; Motivation Motivation Person A Person B

  8. Encoding Encoding Communication Model Encoding . . . Stimulus; Motivation Stimulus; Motivation Person A Person B

  9. Decoding Decoding Communication Model Decoding . . . Stimulus; Motivation Stimulus; Motivation Encoding Person A Person B Encoding

  10. Frame of Reference Frame of Reference Communication Model Frame of reference . . . Stimulus; Motivation Stimulus; Motivation Encoding Decoding Person A Person B Decoding Encoding

  11. Frame of Reference: Related principles . . . No identical frames of reference Communication fallacy Moving up & down, messages become: --Leveled --Condensed --Assimilated --Embellished Microsoft Image

  12. Downward Communication Through five levels of management . . . Figure 1.2

  13. Downward Communication Through five levels of management . . . Figure 1.2

  14. Downward Communication Through five levels of management . . . Figure 1.2

  15. Downward Communication Through five levels of management . . . Figure 1.2

  16. Downward Communication Through five levels of management . . . Figure 1.2

  17. Downward Communication Through five levels of management . . . Figure 1.2

  18. Code Code Communication Model Code . . . Stimulus; Motivation Stimulus; Motivation Encoding Decoding Person A Person B Decoding Encoding Frame of Reference Frame of Reference

  19. Communication Codes Include . . . Language (verbal) --spoken or written words. Paralanguage (vocal) --tone, pitch, volume, etc. Nonverbal (visual) --eye contact, facial expressions, posture, etc. Vocal & Visual Code 69% Verbal Code 31%

  20. (Code; channel) (Code; channel) Communication Model Channel . . . Stimulus; Motivation Stimulus; Motivation Encoding Decoding Person A Person B Decoding Encoding Frame of Reference Frame of Reference

  21. Channel Selection: Consider . . . Importance of message Needs and Abilities of receiver Feedback requirements Need for permanent record Cost Formality desired

  22. The Email Channel Emoticons used to add meaning and emotion to email . . .

  23. (Feedback) Communication Model Feedback . . . Stimulus; Motivation Stimulus; Motivation (Code; channel) Encoding Decoding Person A Person B Decoding Encoding (Code; channel) Frame of Reference Frame of Reference

  24. Receiving Feedback When receiving feedback from others . . . Tell them you want it Identify feedback areas Watch for nonverbal responses Use silence to encourage it Set aside time for it Microsoft Image Continued>

  25. Receiving Feedback (cont.) When receiving feedback from others . . . Ask questions Use encouraging statements Paraphrase Reward feedback Follow-up Microsoft Image

  26. Giving Feedback When giving feedback to others, make sure it . . . Is directed toward behavior (not person) Uses descriptive language (not evaluative) Involves sharing (not giving advice) Includes limited information Is immediate & well-timed Allows for face-saving Microsoft Image

  27. Communication Model Environment . . . Environment Stimulus; Motivation Stimulus; Motivation (Code; channel) Encoding Decoding Person A Person B (Feedback) Decoding Encoding (Code; channel) Frame of Reference Frame of Reference Environment

  28. Internal noise Internal noise External noise Noise Communication Model Noise (internal and external) . . . Environment Stimulus; Motivation Stimulus; Motivation (Code; channel) Encoding Decoding Person A Person B (Feedback) Decoding Encoding (Code; channel) Frame of Reference Frame of Reference Environment

  29. Awareness Check Communicator Quiz . . . . . . Check answers at back of book

  30. Ethics Defined “Ethics…are the standards by which behaviors are evaluated for their morality; their rightness or wrongness.” Microsoft Image Microsoft Image

  31. Communication Ethics Basic ethics principles . . . Avoid intentional deception Avoid communication that harms others Avoid treating members unfairly Winner

  32. Ethics Traps Which ones tempt you? Trap of necessity Trap of end justifies the means Trap of rationalization Trap of self-deception Trap of relative filth Microsoft Image

  33. Chapter Review: Identify the communication elements (and their impact) in this CNN video . . .

  34. The End

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