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Managing Volunteers at Dogs Trust

Learn how to effectively manage volunteers at Dogs Trust, from recruitment to support and development. Discover the essential elements of the role, volunteer motivations, and the importance of clear communication and managing expectations.

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Managing Volunteers at Dogs Trust

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  1. Managing Volunteers atDogs Trust Adam Marsh – Volunteering Development Manager adam.marsh@dogstrust.org.uk 02038790540

  2. Volunteer Journey

  3. Volunteer recruitment Assessment of need • What is the role? • How many opportunities do you have? • Do we need specific shifts covered? • Flexibility? • What are you looking for? • Do we have capacity? • Manage expectations Recruitment • Role Descriptions • Local opportunities for advertising? • Flyers / Posters / Social media • Word of Mouth • Think about the wider community • Church halls • Social clubs • Local supermarkets • Manage expectations • Volunteer motivations

  4. Governance Volunteer handbook Support and guidance for volunteer supervisors Role Descriptions Essential Documents

  5. Management of volunteers • Signed volunteer agreement & diligent recruitment • Clear communication • Manage their expectations • Reinforce the organisations “mission” • The most effective volunteers are often those that know what is expected of them and where they fit in to the organisation. • Offer time & support • Reinforce boundaries / expectations (both ways)

  6. What to expect from your volunteers • A regular commitment • A thorough understanding of the organisations mission and values • To be on time and act appropriate to the situation and volunteering role • Be respectful at all times and be mindful of the organisations reputation • Excellent communication skills • Flexible & adaptable

  7. Training, Support and Development Training • Expectations Managed • Additional Support Needs • Essential elements of the role • H&S • Skill specific training • Where our volunteers fit in • Ongoing • Interesting opportunities • Crossover with the other areas? Support & development • Build relationships • To identify concerns or problems • Maintain boundaries • Manage expectations • Offer your time • Ask questions • Care and Nurture • Identify Training needs

  8. Volunteers & Dogs Trust • Volunteers across all areas of the organisation but loosely grouped into the following areas: • Rehoming Centre / Retail / Dog School / London Office • Other areas of opportunities including Corporate groups, Admin support, events etc. • 3500 Active volunteers but this is likely to be higher if we include events and one off supporters. • In 2018 215,584 hours were logged across 23different volunteering roles. • A contribution of 8983 days or, the equivalent of25 years!

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