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New Features in Security Management

Security Helpdesk is a tool for user access troubleshooting. Access can be granted through the Helpdesk without granting access to Security Management. Learn how to find the Helpdesk link and perform various actions. The Admin Helpdesk offers additional functionalities and the ability to manage users, sites, and printers.

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New Features in Security Management

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  1. New Features in Security Management Security Helpdesk Basic Helpdesk Admin Helpdesk Emergency Access Filter by Excel Printer Profiles Archie Dennis

  2. Security Helpdesk In Security Management 1.0.0.13 and higher

  3. Security Management Security Management/CSF is now sharing the same version number.

  4. Security Helpdesk Security Helpdesk is a web based tool for trouble shooting basic user access. Access can be given via the Helpdesk without giving user access to the Security Management application. There is a link that can be created to take user to the Helpdesk.

  5. Security Management Option 790 gives access to the basic helpdesk.

  6. Security Management Option 7901 gives access to the Admin helpdesk.

  7. Security Management The Role is then given to the user.

  8. Security Management Remember that Security is site-less and site roles will not work for this.

  9. Security Management Role should be for all sites.

  10. What is the link to Security Helpdesk? How do I find the link for helpdesk on an environment?

  11. The link to helpdesk is SCC_URL /csf/helpdesk One way to find out this value is to look in the GLOBAL settings under the environment in SSM.

  12. So we take the value http://scc91.softcomputer.com:7703 and we add /csf/helpdesk to it.

  13. Now that we have link http://scc91.softcomputer.com:7703/csf/helpdesk We can enter it in to a desktop shortcut or……

  14. Or paste it directly into browser.

  15. Security Helpdesk The Helpdesk log on screen displays.

  16. Security Helpdesk Desktop

  17. Security Helpdesk Desktop

  18. Security Helpdesk Desktop

  19. Security Helpdesk Or the Domain Authentication one will display if DA is being used.

  20. After logon the Helpdesk main menu displays.

  21. There is a search toolbar so helpdesk user can find Locked users.

  22. User can be selected and helpdesk user can Unlock the locked user.

  23. While user is still on screen helpdesk user can reset password at same time. Password will reset to default password or user id depending on system settings. In CSF 1.0.1.45 and higher. Reset Password button will also unlock user record at same time

  24. The search toolbar can also be used to find Inactive users.

  25. A User can not log on to system and is getting error that their access needs review.

  26. The helpdesk user can search for the user. The Review Date displays at end of record.

  27. The Review Date can be extended for a number of days.

  28. The number of days is controlled by SSM setting Security Management\Helpdesk\ DaysToExtendReviewDate . Default is 10 days from current date.

  29. If the Help Desk person is unsure of user who has called. They can ask user to answer their Security Question.

  30. If Security Questions are turned on they display when user clicks the more arrow

  31. Security Question Window

  32. Security questions are turned on in Settings \ Definitions. Settings > CSF > Security > UseSecurityQuestions

  33. When user first logs on they are asked to change their password. They are also asked to choose a Security Question and answer it.

  34. User is asked to choose a password

  35. User is asked to provide answer

  36. Admin Helpdesk The Admin helpdesk has all the functionality of the Basic helpdesk plus other options.

  37. Users display on main screen.

  38. The filter lets Admin search for users they would like to work with.

  39. The Admin can select users from the list and touch Group Actions to bring up this screen. The options display which can be performed on batch of users.

  40. The Admin can work with Users, Sites or Printer Profiles.

  41. Admin Helpdesk The Admin helpdesk also has non-mobile version

  42. Admin Helpdesk The User can click on the More arrow to see more options.

  43. Admin Helpdesk Roles can be added or removed

  44. Admin Helpdesk

  45. Admin Helpdesk Printer Profiles can be added or removed

  46. Admin Helpdesk

  47. Admin Helpdesk

  48. Admin Helpdesk The Admin helpdesk has the ability to add\remove printers from a Site.

  49. Admin Helpdesk

  50. Admin Helpdesk Printers can be added or removed from Printer Profiles

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