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SAP Report Card

SAP Report Card. Paul Gillin, VP of Editorial, TechTarget Vicki-lynn Brunskill, site editor, SearchSAP.com. About the survey. Conducted via Web form, August, 2002 Invitations sent to SearchSAP members on n th name basis 501 surveys completed Results to be published on www.SearchSAP.com.

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SAP Report Card

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  1. SAP Report Card Paul Gillin, VP of Editorial, TechTarget Vicki-lynn Brunskill, site editor, SearchSAP.com

  2. About the survey • Conducted via Web form, August, 2002 • Invitations sent to SearchSAP members on nth name basis • 501 surveys completed • Results to be published on www.SearchSAP.com

  3. Highlights • Customers are, overall, pretty happy and confident in SAP • Cost and documentation are SAP’s biggest Achilles’ heel • CRM, SRM show weakest deployment plans • Supply chain, Financials customers are happiest • Customer loyalty is strong

  4. Demographics

  5. Demographics Title profile “What most closely describes your primary job function?” N=984

  6. Demographics Company size “How many employees are in your entire organization?” N=500

  7. Deployment Release profile “Which SAP releases do you currently work with?” N=580 Multiple responses permitted

  8. Deployment Migration plans “What is your timeframe for upgrading to version 4.6X?” N=500

  9. Deployment Deployment plans by module

  10. Deployment Deployment plans by module -2

  11. Deployment What they’re using “Which of the following SAP R/3 functionalities do you use?” N=3337 Multiple responses allowed

  12. Deployment What they’re using “Which of the following SAP R/3 functionalities do you use?” N=3337 Multiple responses allowed

  13. Satisfaction Report card Average satisfaction ratings of SAP software features (1=very dissatisfied, 5=very satisfied) N=3337 Multiple responses allowed

  14. Satisfaction Value perception

  15. Satisfaction Support report “Rate your satisfaction with SAP customer support in these areas.” Very Satisfied Very unsatisfied Avg. N=358

  16. Attitudes Customer confidence “Rate your confidence in SAP's ability to overcome current business challenges.” Not confident Very confident N=501

  17. Attitudes Customers loyal “Is your organization looking more seriously at alternatives to SAP products than it was one year ago?” N=984

  18. Attitudes Value perception “What is your opinion of the following statement: “SAP products offer good value for the money?’” Strongly disagree Strongly agree N=500

  19. Attitudes Market power in flux “Would you say SAP's market influence is…” N=984

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