TESS Total Enterprise Supply Chain System

1. TESSTotal Enterprise Supply Chain System Visit our website at http://www.altimate.com.sg

2. Sample Data TESS • Product number: 006-0102 • Part Number: 006-R-01012 • Pool ID: 1110000111

3. BOM TESS Product Master - New Product Setup • Enter the mandatory fields denoted by ** • Click ok • Confirm the details that you have entered • Click submit

4. BOM TESS BOM - New BOM • Enter the mandatory fields denoted by ** • Click ok • Click on Product BOM to add products into the BOM

5. BOM TESS BOM – BOM Setup • Enter search criteria • Click on product number • Click on add product to BOM • Enter the search criteria • Select the product that you want to add • Click submit

6. WMS TESS Pool Setup – New Pool • Enter the mandatory fields denoted by ** • Click submit

7. WMS TESS Assign Product Pool • Enter the Pool number • Click submit • Select the pool that you want and click submit • Click on add product • Enter the search criteria • Select the product that you want to add into the pool • Fill in the mandatory fields and submit

8. WMS TESS Quick Review • Enter the search criteria • Click on the number corresponding to the product number • You will be able to view the details of the product selected

9. Enter the first few characters of the product number Select the product, enter the sales quantity and add the items into the basket Review the basket Click sales from basket and confirm the sales Enter the product number and quantity to search A sales is made once the submit button is clicked Sales Module TESS Sales Screen & Search screen

10. Sales Module TESS Return Screen • Enter the invoice number • Select the Product • Select the product condition (used/unused) • Enter the return quantity • Click submit to confirm the return

11. Order Management TESS Process Order – New Order • Select the product, enter the order quantity and add item into basket • Review basket Setup the email according to the activity • Enter the product number • Click search • Enter the order reference number • Confirm the order

12. Order Management TESS Process Order – Order Amend • Search for the order number • You may choose to change the order quantity or cancel the order • Email will be sent accordingly

13. Order Management TESS Order Ack – Order Acceptant/Order Acceptant Details • Enter the order number Method 1 • Click on “acknowledge” to acknowledge immediately without seeing the details Method 2 • Click on “get details” to see the list of order details • You may choose to acknowledge, reject or close the selected order

14. Order Management TESS Order Ack – Ship Status / Ship Status Details • Enter the order number Method 1 • Click on “ship” to ship immediately without seeing the details Method 2 • Click on “get details” • You get to see the product details and also to enter the Airway Bill number

15. Order Management TESS Receive – Receive Status / Receive Status Details • Enter the AWB number Method 1 • Click on “receive” to receive immediately without seeing the details Method 2 • Click on “get details” to see the list of orders to be received • Select the order number and click “submit’ to receive the order

16. Inter Transfer TESS Request Part Setup the email according to the activity • Enter the part number • Click “search” • Click on the on-hand quantity of the branch you want to request from • Select part number • Add item • Review Cart and create order • Select branch, enter request quantity and submit the order

17. Click on the item related to the order code to cancel the order Inter Transfer TESS Order - Approve / Cancel • Click on the item related to the order code and approve the order • The order can be rejected by entering the approve quantity as 0

18. Inter Transfer TESS Pick / Pack • Click on the item related to the order code • Pick the quantity from the available pools • After that, select “packing – new box” to pack the picked items • Enter the Box number and close the box

19. Inter Transfer TESS Ship – Create SI • Select the destination from the drop down list • Enter the mandatory fields denoted by ** • Select the item that you want to ship • Click “submit” You may choose to edit or print the SI as well

20. Inter Transfer TESS Receive • Select from where you are receiving the product • Click on the item no corresponding to the invoice number • Enter the receive quantity according to the pool id • Click “receive”

21. Return Management TESS Return Defective / Expiry • Select the vendor • Enter the product number • Click search • Select the part number • Enter the return quantity • Add to basket Setup the email according to the activity • Review the basket • Confirm the return

22. Return Management TESS Return Amend • Click search to display all the return numbers • Click on the return number • Click on “cancel return” to cancel the return

23. Return Management TESS Return Ack – Return Acceptant/Return Acceptant Details • Enter the return number Method 1 • Click on “acknowledge” to acknowledge immediately Method 2 • Click on “get details” to see the return details • You can either return or close the return here

24. Return Management TESS Return Ack – Ship Status / Ship Status Details • Enter the return number Method 1 • Click on “acknowledge” to acknowledge immediately Method 2 • Click on “get details” to see the details • Ship the return

25. Return Management TESS Receive Return – Receive Status / Receive Status Details • Enter the AWB number Method 1 • Click on “receive” to receive immediately Method 2 • Click on “get details” to see the details • Select the item to receive • Click “submit” • Confirm the receive

26. Inventory Planning TESS Replenish Order • This system helps us get the part numbers for which the on-hand-quantity is beyond the minimum quantity and with order policies like NA, NB etc • The branch can place an order with the vendor

27. CSO Management TESS Setup the email according to the activity • Customer setup • Contract Setup • Engineer Setup

28. CSO Management TESS Create New Call • Enter the customer information • Enter the service details (please see that the product number is under contract) and submit • Assign the engineer service date and time and submit • The engineers will receive a SMS or email regarding the service

29. CSO Management TESS • Select the engineer • Enter the service date and time • Click submit

30. CSO Management TESS Outstanding CSO • Enter “*” to search for all the outstanding jobs • All the outstanding CSO will be displayed • You may click on the individual jobs to view the details

31. CSO Management TESS Part Request – Request Part • Enter “*” to display all • Click on a CSO number to select the part • Select the part and enter the quantity • Click “add item to basket” • Review the cart • Select the item and click “create request” You may edit the quantity of the parts requested by clicking on edit part

32. CSO Management TESS Part Management – Issue Part • Select the pool number based on the on-hand-quantity and issue the parts • Click on a CSO number

33. CSO Management Part Request – Request Return • The service engineer makes a request to the warehouse stating that he is returning the parts after his service • The parts may be used or unused

34. CSO Management TESS Part Management – Receive Part • After the service engineer makes a request to return the parts to the warehouse, the warehouse will have to receive the parts that are being returned • Click ok to accept the return

35. CSO Management TESS Call Management – Outstanding CSO • Enter “*” to display all the records • Select the CSO No whose job is already completed • Enter the finish dates and time to close the CSO

36. Sales Management TESS Sales Screen Setup the email according to the activity • Enter the product number • Select the vendor and search • Review the basket • Sales from the basket • Select the customer’s name • Confirm the sales • Select the Product number • Enter the sales quantity • Add items into the basket

37. Sales Management TESS Assign Price • Select the salesman • Search for the sales ID • Click on the appropriate sales ID • Enter the discount, if any • Select the price and update

38. Sales Management TESS Approve Price • Select salesman • Search the sales ID • Click on the appropriate sales ID • Approve or reject the sales Confirm Price • Click on the appropriate sales ID • Confirm or cancel the sales

39. Sales Management TESS Ship sales • Click on the appropriate sales ID • Ship the sales by entering the AWB number APAR • Enter the invoice number • Update the status of the invoice from Unpaid to Paid

40. Sales Management TESS Return sales • Enter the invoice number • Select the product • Return the sales

41. Reports TESS Sales Report Stock report Order Report Return Report - Customer Return Report - Vendor Summary Report - Sales Summary Report – Customer Return Summary Report –Vendor Return CSO reports - WIP

42. Reports TESS CSO Inquiry CSO Product Inquiry Cycle Count Log Cycle Count Report

43. TESS The End