MIS 205 LECTURE 5

1. MIS 205 LECTURE 5 ENTERPRISE INFORMATION SYSTEMS

2. ENTERPRISE APPLICATIONS – Are information systems that span entire functional areas, and focus on executing business processes across the entire firm, AND INCLUDE ALL LEVELS OF MANAGEMENT. Enterprise applications help businesses become more flexible and productive by improving coordination across their business processes, and integrating groups of business processes together so that the organization can focus on efficient management of resources and services.

3. ERP Systems (Enterprise Resource Planning) – collect data from various key business processes and store the data in a central repository. This makes it possible for information that was previously fragmented in different systems to be shared across the firm and for different parts of the business to work more closely together. ERP systems speed communication of information throughout the organization – businesses can conduct their daily operations efficiently and timely. E.g. • customer places an order • The ERP system automatically forwards the necessary data to other parts of the company that are affected by the order. • The order transaction triggers to warehouse to pick up the ordered products and schedule shipment • The warehouse informs the factory to replenish whatever was depleted • The accounting department is notified to send the customer an invoice • Customer service representatives the progress of the order through every step to inform customers about its status • ERP systems are responsible for timely, and accurate shipments; low costs; and increased customer satisfaction – OVERALL PROFITIBILITY.

7. SCM Systems (Supply chain management) – helps the entire organization manage the relationship with their suppliers, purchasing firms, distributors, and logistics companies. They are INTERORGANIZATIONAL SYSTEMS. Their primary functions include – • Deciding when and what to produce, store, and move • Rapidly communicate orders • Track the status of orders • Check inventory availability and monitor inventory levels • Reduce inventory, transportation and warehousing costs – by making the process more efficient • Track shipments • Plan production based on actual customer demand • Rapidly communicate changes in product design

9. CRM Systems (Customer Relationship Management) – Manage the organization’s relationship with their customers. CRM systems integrate ALL the customer related processes of a business firm, and consolidate ALL customer information into one central customer database. Detailed and accurate knowledge of customer and their preferences helps firms increase the effectiveness of their marketing campaigns and provide higher quality customer service and support.

10. KMS Systems (Knowledge Management Systems) – collect all relevant knowledge and experience in the firm, and make it available wherever and whenever it is needed to improve business processes and management decisions. They also link the firm to external sources of knowledge. KMS support process for acquiring, storing, distributing and applying knowledge as well as processes for creating new knowledge and integrating it into the organization. They include- • -Enterprise-wide systems for managing and distributing documents, graphics, and other digital knowledge objects • - Systems for creating corporate knowledge directories of employees with special areas of expertise • - Office systems for distributing knowledge and information • - Knowledge work systems to facilitate knowledge creation